Maintain customer accounts and record account information.Oversee customer accounts and process customer adjustments.Make product recommendations or services to customers based on their needs and preferences.Oversee a team of customer service representatives and ensure they meet monthly quotas.Follow communication guidelines, policies and procedures.Upgrade and cancel customer accounts by customer request.Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.Reach out to customers via email and telephone to verify account information.Ensure customers are satisfied with their purchases or service.Assist customers in placing orders, fulfilling refunds and handling exchanges.Oversee product recalls.Inform existing customers of promotions and deals.

•Redesigned the scheduling system for the office, ensuring accuracy•Integrated a system that took data from existing records to manage an error-free company records•Attained over 95% customer satisfaction level based on the feedback forms for the year 2022.•Ensured 100% availability of stationery supplies in the office by implementing a new inventory management system

•Facilitated small group activities emphasizing critical learning•Contributed constructive feedback to program structure and management procedures•Demonstrated methodology to faculty through mock lessons and skills workshops•Conducted lessons encompassing a range of skill building activities•Evaluated students monthly via academic reports