Key Accounts Associate
Current• Deeply understand company’s offerings.• Build and maintain strong relationships with existing clients.• Understand their needs and preferences and offer suitable solutions. • Collaborate with product specialists to tailor solutions.• Regularly communicate to ensure customer satisfaction.• Identify opportunities to upsell by recommending higher-value products or services.• Present compelling reasons for customers to upgrade or add features.• Explain product… Show more • Deeply understand company’s offerings.• Build and maintain strong relationships with existing clients.• Understand their needs and preferences and offer suitable solutions. • Collaborate with product specialists to tailor solutions.• Regularly communicate to ensure customer satisfaction.• Identify opportunities to upsell by recommending higher-value products or services.• Present compelling reasons for customers to upgrade or add features.• Explain product features, benefits, and competitive advantages.• Address customer queries and objections effectively.• Meet sales targets, including upselling goals.• Identify new opportunities and develop strategies to maximize revenue from existing accounts.• Skillfully negotiate terms, pricing, and contract details.• Close deals by demonstrating value and addressing objections.• Ensure timely follow-up and contract execution.• Stay informed about industry trends, competitors, and market dynamics.• Work closely with customer support, and product teams.• Share customer feedback and insights to improve offerings.• Collaborate on campaigns, exhibitions and promotions.• Maintain professionalism in all interactions.• Use clear, concise language to convey value propositions.• Handle objections gracefully and maintain a positive tone.• Monitor outstanding invoices and payment schedules.• Proactively follow up with clients to ensure timely payments.• Collaborate with finance and accounting teams to resolve any payment issues. Show less