Reid Francis Email & Phone Number

Decatur, Ga, Us

I lead the development of natural language understanding (NLU) and natural language generation (NLG) services for the UKG Agentic AI Platform. These services are crucial for interpreting user needs, enabling AI agents to autonomously orchestrate events, and ensuring a seamless, conversational user experience.In my role, I collaborate closely with our Engineering, Data Science, and Domain Product teams to deliver cutting-edge AI solutions that transform how our customers work. My responsibilities include:- Product Strategy: Crafting and executing strategies that leverage cutting-edge AI/ML and generative AI technologies to enhance our product offerings.- Product Roadmap: Developing and maintaining comprehensive product roadmaps that align with market demands, customer feedback, and industry trends.- Customer Obsession: Fostering a customer-centric culture by gathering insights and feedback to continuously improve our AI services and solutions.- Building AI Services: Working with engineering teams to design and build scalable, reliable, and high-performance AI services using REST and Graph APIs.- Generative AI Agent Builder: Leading the development of intelligent and adaptive generative AI agents that enhance user experiences and drive business outcomes.- Ontologies: Collaborating with data scientists and domain experts to develop and maintain ontologies that support our AI-driven solutions.- Generative AI: Exploring innovative solutions using generative AI techniques to address customer needs and industry challenges.- Machine Learning: Applying machine learning algorithms to enhance the functionality and effectiveness of our AI products, driving continuous improvement and innovation.My role is pivotal in turning powerful data into tangible value, helping customers achieve significant improvements in their people-centric business performance through advanced data science capabilities.

Chicago, Il, Us

I lead the strategic development of the Data Breach Response product line on the RelativityOne platform, focusing on AI-driven solutions. My leadership has been instrumental in doubling customer acquisition and enhancing repeat business through strategic go-to-market and pricing strategies. I have worked closely with AI researchers to improve AI models, including large language models and generative AI, to enrich user experiences significantly.My responsibilities included:- Managing the roadmap for Data Breach Response, collaborating with sales, marketing, and enablement teams to maximize product adoption and communicate its value. - Ensuring product success and customer satisfaction by developing a deep understanding of user needs, and driving product strategy through data analysis and customer interactions. - Owning the product portfolio strategy, articulating a clear vision and goals informed by user, market, and competitive insights.- Communicate the technical and business aspects of the product roadmap to achieve internal and external alignment. - Lead the exploration and validation of new ideas through design and research, consistently pushing beyond conventional solutions to enhance our product offerings in the privacy suite.Key Milestones:- Spearheaded the migration of Text IQ for Privacy from AWS to Azure, enhancing platform robustness.Achieved full integration into RelativityOne, revamping the user experience design and implementation.- Expanded AI-based identifiers to over 100.- Successfully rebranded and launched the Relativity Data Breach Response product, including implementing new pricing and packing strategies.- Collaborated with AI Research to develop advanced AI models for table identification and personal information detection in spreadsheet columns and unstructured text.

New York, Us

I led the significant evolution of the AI/Machine Learning-driven Text IQ for Privacy solution, focusing on the critical identification and extraction of personal information. My leadership was pivotal in not only establishing product-market fit but also in expanding product lines and spearheading strategic growth, thereby enhancing our position in the legal technology sector.Key Responsibilities:- Product Management Oversight: Directed the product management team for Text IQ for Privacy, defining the strategic direction and setting the vision aligned with business objectives. Managed the product lifecycle to ensure that our solutions delivered comprehensive value to both the company and its customers.- Team Leadership and Development: Recruited and managed a team of associate product managers, fostering their professional growth and aligning their efforts with our strategic goals. - Strategic Communication: Played a critical role in articulating our product roadmap and capabilities to venture funds and during acquisition due diligence, significantly influencing funding and investment outcomes.Key Milestones:- Advanced AI Features Development: Collaborated with AI Research to develop advanced AI features, pushing the boundaries of our product's capabilities and securing our competitive edge in the market.- Successful Funding and Acquisition: Delivered impactful presentations that were instrumental in securing a successful funding round and achieving a 9-figure exit for the company.- Product Line Expansion: Drove the expansion of our product lines by developing prototypes for various applications within the legal technology sector, diversifying our offerings and reinforcing our commitment to innovation and customer-centric solutions.- Professional Services Expansion: Scaled our professional services and delivery operations by training a dedicated team, broadening our project support capabilities, and enhancing client satisfaction.

New York, Us

Leading product management at Text IQ, I launched the AI/Machine Learning-driven Text IQ for Privacy, designed for post-data breach and litigation review personal information identification and extraction. My leadership in product discovery, core roadmap development, and establishing product-market fit facilitated the introduction of new product lines and propelled strategic growth.As the inaugural product hire at a Series-A startup, I laid the foundation for product management processes, oversaw the MVP design and development of Text IQ for Privacy, and innovated features that enhanced project delivery speed and client outcomes by up to 75%. Working in tandem with Engineering, I promoted a customer-centric development approach, hastening agile development across multiple use cases.My responsibilities expanded to include professional services, engaging directly with customers to comprehend their challenges and aims, and advising them on leveraging Text IQ to achieve their objectives. Through proactive communication, I delivered product knowledge and tailored guidance via virtual and occasional onsite meetings, ensuring comprehensive product understanding and usage.I developed strategic roadmaps emphasizing NLP and machine learning, conducted competitive market research, and spearheaded feature development in personal information and entity extraction, thus aligning product evolution with long-term company goals and market needs.I orchestrated go-to-market strategies and played a key role in organizing the inaugural Text IQ Privacy & AI Summit, establishing our leadership in the privacy and AI domains. My contribution to professional services, including training, coaching, and consulting, was vital in enhancing customer adoption and optimizing Text IQ product utilization, significantly contributing to the product line’s success.

Armonk, New York, Ny, Us

I played a critical role in leading the strategic vision and execution of IBM Watson’s AI products and services. This position required a deep understanding of AI and cognitive technologies, market trends, and customer needs, focusing on driving innovation and growth in the AI sector.Achievements included:- Managed a portfolio of artificial intelligence products specializing in natural language processing, language translation, tone analysis, and personality classification, resulting in a 54% increase in monthly recurring revenue (MRR) due to targeted strategic initiatives.- Partnered with AI Research to enhance product performance by identifying, developing, training, and deploying advanced machine learning models, including Convolutional Neural Networks (CNNs), Support Vector Machines (SVMs), Bidirectional Encoder Representations from Transformers (BERT), and fastText.- Overhauled pricing strategies and conducted a thorough analysis of cost structures, achieving a 10% reduction in costs and boosting product profitability.Key Responsibilities:- Managed the entire product lifecycle from concept through to development, launch, and post-launch analysis, ensuring products meet user needs and business objectives.- Conducted in-depth market research and competitive analysis to identify opportunities for new features or products and to stay ahead of industry trends.- Engaged with key stakeholders, including customers, partners, and internal teams, to gather feedback and requirements that inform product development and enhancements.- Developed and maintained a detailed product roadmap, prioritizing features and initiatives based on business impact, customer demand, and technological advancements.- Led go-to-market strategies and collaborated with marketing and sales teams to ensure successful product launches and market penetration.- Analyzed product performance against key business metrics, adapting strategies as needed to maximize success and ROI.

Armonk, New York, Ny, Us

My role was pivotal in shaping the strategic direction and execution of IBM Watson’s AI products. The position involved collaborating with cross-functional teams to develop and refine AI-powered solutions, ensuring they met market needs and drove innovation within various industries.- Led a product team in developing the Watson Company Profiler, a novel enterprise intelligence application built on IBM Watson's AI platform. This initiative transitioned an IBM research solution into a commercially viable product, employing design thinking methodologies from inception to market launch. - Successfully led design and development to launch of four industry-specific applications, generating $3.2 million in revenue from software and services within six months.- Managed a team of product managers, working in tandem with Engineering and UX/UI Design leads, to establish requirements, develop the roadmap, execute the product launch, and oversee subsequent redesigns.- Crafted and implemented the product team's vision and strategy, pinpointing market and user challenges while quantifying market opportunities.- Partnered with design and development teams to realize market solutions, meticulously defining and analyzing the competitive landscape.- Devised a strategic product roadmap and constructed a robust financial business case to support product development and market introduction.- Conducted user research with IBM customers and prospects to ascertain product requirements, leading to informed and user-centered product development.- Formulated and executed the offering's go-to-market strategy in collaboration with marketing and sales teams, effectively enabling global sales forces and spearheading sales initiatives.My tenure at IBM Watson encapsulates a proven track record of strategic leadership, innovative product management, and effective cross-functional collaboration, driving AI solutions to the forefront of the enterprise sector.

Armonk, New York, Ny, Us

As a Senior Consultant within IBM's Artificial Intelligence Business Solutions Practice, I specialized in driving business transformation through advanced AI, big data analytics, and cognitive computing technologies, particularly focusing on the Financial Services Sector. My expertise in management consulting was pivotal in leveraging these technologies to unlock new value and efficiencies for clients.Key achievements included:Spearheading the go-to-market strategy for an IBM Research solution, which evolved into the Watson Company Profiler, I played a critical role in generating $2.2 million in revenue. This success underscored my strategic insight and ability to penetrate markets effectively.I was instrumental in developing business value assessments and leading workshops aimed at defining and scoping AI applications for large enterprises. These efforts facilitated the adoption of AI technologies, enabling businesses to harness the power of cognitive computing to drive innovation and operational excellence.My experience in AI and consulting reflected a consistent track record of delivering impactful solutions and driving revenue growth through strategic initiatives and technology implementation.

Armonk, New York, Ny, Us

As a Strategy and Analytics consultant, I specialized in fusing management consulting expertise with actionable strategies to drive client success, facilitating technology-driven transformations. My experience spans the full spectrum of transformation processes—from strategic planning to hands-on implementation—enhanced by effective cross-functional collaboration across various service lines and industries. I have a strong industry focus in financial services, including insurance, wealth management, and banking, as well as in the healthcare insurance sector, particularly within private exchanges.I directed the successful launch of the Mobile Transfers application for a leading global wealth management firm, introducing a sophisticated mobile banking solution that significantly improved transaction capabilities and elevated the customer experience. Following this, I led the automation of the KYC/AML reporting process using Excel macros, resulting in a 51% increase in operational efficiency, reducing the process timeline from 12 to 5 days, and achieving early project completion.In the realm of artificial intelligence, I advised on the development and training of the Watson Wealth Advisor tool for an international bank, establishing the foundational parameters that guided AI application strategies in wealth management. This initiative underscored my capacity to integrate innovative AI technologies in traditional financial settings. Finally, I worked in collaboration with Corporate Development to build comprehensive financial models and industry analyses for a proposed joint venture in the health insurance sector, providing crucial insights that supported the exploration of strategic partnership opportunities and contributed to the firm's competitive positioning in the market.