Reid Thompson Email and Phone Number

Team Lead Professional Services for Lightspeed's R and C series products in North America

-White glove support and training for Lightspeeds R-Series, C-Series, Accounting, and payments products for premiere clients-Analysis and recommendations on customer’s existing retail IT environments to maximize their experience with Lightspeed-Working with at risk customers to turn their Lightspeed experience into a positive one-Working with internal departments to improve Lightspeed’s products and the customer experience-Employee training

L2/L3 Support in Retail POS and Back office EnvironmentMobile fleet management via DEP in ABM and AirwatchNetwork config and management using Meraki, WLC, and standalone equipmentBrightsign config and managementA/V installation and managementActive DirectoryLandeskWebex AdministrationProject Management

-Cold calling prospective clients -Book and attend meetings to sign clients-Manage entire recruitment process from headhunting to contract signings of candidates-Strategize new and innovative connection techniques for potential clients and candidates

-Level 1 and 2 Technical Support-Logistics Support-Project organization and implementation-Inventory control and management-Creation lead for team troubleshooting documentation

-Contacting employees and verifying PC hardware and software, scheduling upgrades as needed-Tracking down old assets, opening tickets for retrieval-Project Management-Training of employees for specialized tasks and projects

-Level 2 Technical Support-Programmed cash registers, hardware configuration and repair of PC units, shipping/receiving/repair of all equipment associated with cash registers-Inventory control/management -Primary trainer of new/temporary employees-Outsourced to other departments for problem solving purposes-Internal Event Planning

-Sales and activation of magazine subscriptions-Customer service (complaints & inquiries)-Responsible for tracking down incomplete orders

Supervisor of Drama: Responsible for day to day scheduling and operation of Drama specialty program. Organizer, Director, and Writer for plays that were run throughtout the course of the summer. Responsible for supervision, training and well-being of all drama staff. Camp wide consultant, writer and technical specialist for large camp wide events and activities. Elected as Camp wide Fire Marshall, and participated in the Color War Committee. Unit Staff: Responsible for supervision and well being of 1 bunk of children throughout the summer. Heavily involved in planning unit wide events and activities. Head Writer, Trainer, Organizer and Performer for unit weekly wrestling show and program. Recipient of Staff of the Week award, and frequently asked to take on responsibilities of Assistant Unit Head position. Drama Staff: Responsible for running of drama periods, assisting in directing, mounting, writing, staging of plays. Also involved in planning unit wide activities, writer, organizer and trainer for unit weekly wrestling shows. Winner of Staff of the Week, Color War Captain, and frequnetly asked to take responsibilities of Drama Supervisor. Infimary Staff: Responsible for Triage Counter at camp infirmary, on call to assist in medical emergencies, and performed basic first aid. Waiter: Responsible for serving of food and upkeep of camp dining halls. Frequently asked to take on position of Head Waiter.

Responsible for scheduling of rehersals, over-seer of all crews involved in the pre-production of the play, running of rehersals, mediator between actor and director disputes, in charge of the show during production run, and over-seer of all post production tasks.

Cashier, Sales Rep, Stock Boy, and Store Renovater.

Responsible for scheduling of rehersals, over seer of pre production technical aspects, limited directing of actors, stage combat coach and instructor to the cast, understudy and stand in for all minor characters in the show, in charge of show production during it's run, and mediator between actor, director, and writer disagreements.