Reid Archer Email & Phone Number

New York, New York, United States

Led two high-performing Account Management teams responsible for managing over $100M.As a representative on the Account Management Senior Leadership Team, I provided crucial insights and leadership for cross-functional initiatives, particularly as a key liaison for the Patient Engagement Cross Functional team. HIGHLIGHTS:> Designed and operationalized product adoption plans, resulting in increased Voice of the Customer (VOC) scores and reduced overall client risk and… Show more Led two high-performing Account Management teams responsible for managing over $100M.As a representative on the Account Management Senior Leadership Team, I provided crucial insights and leadership for cross-functional initiatives, particularly as a key liaison for the Patient Engagement Cross Functional team. HIGHLIGHTS:> Designed and operationalized product adoption plans, resulting in increased Voice of the Customer (VOC) scores and reduced overall client risk and churn.> Maintained an impressive 95% client retention rate against a challenging 93% goal.Implemented effective processes that significantly reduced accounts receivables to below 45 days, demonstrating a commitment to operational excellence.> Spearheaded a comprehensive upgrade process for over 700 Enterprise accounts, ensuring seamless transitions to the correct regulatory version within an 18-month period. Show less

Cary, North Carolina

Career Path:Director, Client Relations (2016-2018)Sr. Manager, Customer Success (2014-2016)Oversaw revenue generation, client retention, and customer satisfaction across Support and Customer Success departments. In the inaugural year as a manager, I achieved a significant reduction in attrition rates from 40% to 15% in less than 12 months.HIGHLIGHTS:> Designed and implemented impactful programs. > Specialized in driving customer engagement through expert… Show more Career Path:Director, Client Relations (2016-2018)Sr. Manager, Customer Success (2014-2016)Oversaw revenue generation, client retention, and customer satisfaction across Support and Customer Success departments. In the inaugural year as a manager, I achieved a significant reduction in attrition rates from 40% to 15% in less than 12 months.HIGHLIGHTS:> Designed and implemented impactful programs. > Specialized in driving customer engagement through expert analysis of patient engagement utilization trends, benchmarked against top-rated peers.> Successfully launched and brought to market several new products, collaborating closely with sales and marketing teams to ensure their success.> Supported launch of Community Knowledge Base and Community Forum, contributing to a substantial increase in overall customer satisfaction while simultaneously reducing call volume. Show less

Medfusion is dedicated to enhancing the relationship between patients and providers by redefining how they communicate with one another. They offer the ability to shift routine tasks online and to mobile vehicles, improving practice efficiency and driving patient engagement, all while empowering providers to meet Meaningful Use Stage 2 requirements. I was recruited to this position to manage the top strategic accounts for the entire business unit. Helped customers to identify future… Show more Medfusion is dedicated to enhancing the relationship between patients and providers by redefining how they communicate with one another. They offer the ability to shift routine tasks online and to mobile vehicles, improving practice efficiency and driving patient engagement, all while empowering providers to meet Meaningful Use Stage 2 requirements. I was recruited to this position to manage the top strategic accounts for the entire business unit. Helped customers to identify future needs and designed solutions resulting in 103% of revenue goal and 270% less than anticipated attrition. Worked very closely with practices to drive portal adoption and increase utilization rates to meet or exceed government standards. Show less

Responsible for sales in Pacific Northwest United States. Identify, qualify and sell to clients and/or potential clients. Serve as the main marketing and sales contact coordinating all activities including contract execution for SaaS model solutions within hospital systems, healthcare networks and Independent provider practices.Managed entire multi-level strategic sales process including initial contact, qualification, project championship, discovery, demonstration (online and onsite)… Show more Responsible for sales in Pacific Northwest United States. Identify, qualify and sell to clients and/or potential clients. Serve as the main marketing and sales contact coordinating all activities including contract execution for SaaS model solutions within hospital systems, healthcare networks and Independent provider practices.Managed entire multi-level strategic sales process including initial contact, qualification, project championship, discovery, demonstration (online and onsite), executive sponsorship, impact analysis and contract negotiations from start through final close and hand-off to the implementation project team. Regularly attended tradeshows and conferences to increase brand awareness and advance existing/new opportunity pipeline. Consistently averaged between 95-100% of quota regularly while converting dissatisfied clients into net promoters decreasing attrition by 80%. Show less