I was appointed as a key member of the Senior Management Team responsible for the development, delivery, operation of all aspects of multi-site contracts/key accounts from Kent up to and including Scotland. Accountable for the recruitment and development of a large account management team, responsible for the development of new services and business opportunities through framework organisations, implementing LEAN, CHANGE and SIGMA mythology to achieve a 40% increase in contract retention, 60%… Show more I was appointed as a key member of the Senior Management Team responsible for the development, delivery, operation of all aspects of multi-site contracts/key accounts from Kent up to and including Scotland. Accountable for the recruitment and development of a large account management team, responsible for the development of new services and business opportunities through framework organisations, implementing LEAN, CHANGE and SIGMA mythology to achieve a 40% increase in contract retention, 60% increase in revenue and a 6.0% reduction on operating costs on a portfolio value of circa £20m. Key areas of responsibility, Operations, Recruitment, Coaching, H&S, Sales, Financial, Performance, Delivery. KEY SKILLSStrategic Ability to Prioritize Apply Initiative and Problem-Solving AbilitiesExperienceLeadershipDependableOrganised Creative Problem SolvingCommunicationProject ManagementComplianceAccountability Technical Ability Proficient with IT Show less

Responsible for the retention delivery of services into retained accounts and to develop and implement a marketing, sales and service delivery strategy into new opportunities to include fit-out, refurb, planned/reactive maintenance and FM services to include the development and delivery of a new bespoke joinery facility into the retail, leisure, education, health, local authority and private sectors throughout the UK, Ireland and Europe, approx. value £15m

Employed to Manage the delivery of multiple site fit-out projects and service delivery contracts from enquiry to hand over throughout the UK and Ireland to include all commercial responsibilities to include financial reporting. Key areas of responsibility, Operations, Recruitment, Coaching, H&S, Sales, Human Resources, Sales, Financial budget supervision, Project Management, Training, Performance Management, Delivery.

Initially employed as an Operations/Account Manager, responsible for the delivery of resin flooring services into multi-site contracts within the retail, leisure, MOD, Health, Education, Science and Development (sterile), high security manufacturing and Banking sectors, I was promoted to Operations Director in February 2012, tasked to undertake a full review of the business operations to improve the delivery of service through change, efficiency and best practice with full P&L responsibilities,… Show more Initially employed as an Operations/Account Manager, responsible for the delivery of resin flooring services into multi-site contracts within the retail, leisure, MOD, Health, Education, Science and Development (sterile), high security manufacturing and Banking sectors, I was promoted to Operations Director in February 2012, tasked to undertake a full review of the business operations to improve the delivery of service through change, efficiency and best practice with full P&L responsibilities, ensuring compliance whilst creating opportunities through new revenue streams, and the delivery of excellent levels of service. Increased sales annually whilst returning a healthy EBIT from long term National Agreements with the company being recognized by the industry (FERFA) by being presented with the project of the year award. Show less

Founded by myself in 2007 to offer turnkey FM solutions into commercial, public and private sector companies throughout the UK, building relationships and creating levels of service that demonstrated real client value integrating the company into our client’s infrastructure delivered a USP that differentiated the company from its competitors, offering a level of service and systems that delivered sales of £2.5m by 2010.

Responsible for the delivery of multi-site new build construction projects for a range of clients within the Aviation, Science, Oil and Gas, MOD, HMPS, Education, Retail, Private sector and NHS PFI projects with a combined value of circa £15m annually.

EARLIER CAREER HISTORY2001 - 2002 Project manager (High Ground Contracting Ltd) Utilities and Civils projects. 1998 - 2001 Operations Manager (Miller Civil Engineering) Civils and Utilities.1995 - 1998 Managing Director/Owner (W R Construction Ltd) Civils, Utilities, Highways and FM.1985 - 1994 Armed Forces, National Security, Infrastructure Engineer, Demolitions ETC.