Colette Reid Email & Phone Number

Edinburgh, Scotland, United Kingdom

Edinburgh, United Kingdom

LEWIS may be the longest-standing digital & marketing agency in Scotland, but we don’t let age stand in our way - it's just a number after all!We work hard to develop relationships that last decades not just from project to project. And our work with clients such as ScottishPower (11 years), Santander (14 years) and Royal London (16 years) are testament to that.We specialise in delivering an impressive array of digital and marketing excellence;● Strategy and PlanningAudience insight, competitor knowledge, channel planning and messaging to guide the technical and creative ideas. ● Project Management Clear communications, actions, deadlines, and almost psychic ability, we ensure projects are delivered on time and on budget. ● Creative We believe that creativity is about experimenting, growing, taking risks, breaking rules, making mistakes and of course having fun!● Email MarketingWe're experts in email marketing, using personalisation and data that keep our clients with enviable open rates and deliverability. ● Website Design and DevelopmentWe make sure that your website continually meets the needs of your audience and your business, from launch and beyond.● Content Management Systems Implementation We tailor the CMS to fit your needs and ensure scalability as your business adapts in the future.●Video production and Animation Simply put, we bring your products and services to life!We're not about ideas at LEWIS - we're about making ideas happenThere is no cost to exploring your options. So, give me a shout and see what we can do for you.colette@lewis.co.uk

Edinburgh, United Kingdom

Operational management for the digital agency, which included:• HR – creating offer letters & contracts in conjunction with the company appointed external HR partner. Processing new starts including full induction and onboarding. Managing all grievance and disciplinary issues. Introducing and overseeing staff benefits and welfare. Working with finance on all salary amendments.• Facilities management – responsible for ensuring all equipment within the office was maintained and in good working order. Liaising with the managing agent regarding common area repairs and maintenance.• Health & Safety – responsible for all health & safety within the company and ensuring compliance with the HSE.• Process – introduction of new processes to ensure alignment between departments and a consistent way of working throughout the company. • Event management – organising of internal staff events and marketing/sponsorship of external events.

Uk

• The Region consists of 212 pharmacies within Scotland, Northern Ireland and the Channel Islands • Collate all admin records for the regional team – including authorising holidays, processing sickness, approving expenses. • Work with the HR Department in processing recruitment authorisation, new starts, performance reviews and leavers within the regional operations team. Organise full induction programmes for all regional new starts. Also, assist Head of Region & Profit Protection Controller with conducting investigations, grievances and disciplinary meetings• Work with the Director of Region and Area Managers to deliver exceptional results through detailed strategic planning. 2011 & 2013 saw record profits for the region and improved customer care – attaining the Region of the Year accolade• Manage three Area Administrators who cover administration duties within the region. • Work in conjunction with various Head Office departments to deliver regional and national projects and new initiatives • Work alongside three additional Regional Office Managers based in England, to ensure best practice is applied in a consistent manner across the company • Responsibility for compliance for the region, including planogram implementation, product recalls, off patent adherence and pharmacy regulation updates• Negotiate new supplier accounts and authorise respective invoices• Arrange and negotiate the best rates for all regional travel • Represent the Director of Region in his absence and act as a decision maker for the region • Arrange and manage all events for the region which include co-ordinating offsite meetings with up to 200 delegates.

Glasgow, United Kingdom

Employed to manage the operational services of the Glasgow office of Tods Murray LLP. The position knowingly involved inheriting a poorly operating office with no clearly defined administration policies or procedures. • Managed central services with 7 staff, covering various functions; facilities, administration, resources, catering, reception, mailroom and centralised filing • Managed health & safety and ensured the firm complied with security, fire safety, first aid, office & ergonomic risk assessments and PAT testing • Worked with the property managing agent to identify any issues requiring attention within the communal areas and any maintenance required to the exterior of the building - ensuring the overall property spend was within the agreed annual service charge levied by the landlord• Devised, organised and managed office refurbishments, including the creation of additional offices from reclaimed open plan space• Ensured all contracted facilities were managed and assessed on a regular basis, including: multi-function machines, fax machines, mobile phones, office cleaning, sanitary disposal, air conditioning, fire safety, furniture suppliers, catering contractors and stationery suppliers • Managed and maintained the centralised legal filing system• Responsible for HR of the admin staff; recruitment, appraisals, salary reviews, disciplinary meetings and staff welfare. Also, created the Glasgow staff handbook • Implemented/controlled fob door entry / alarm system – including the upkeep of the security register • Member of the Business Continuity Management Team, which was involved in the creation of the Disaster Recovery Plan • Worked with other department managers to produce an Environmental Policy, which included implementing ways of reducing the carbon footprint of the business and recycling where possible• Compiled/managed the annual budget for the Glasgow office, circa £750K - reduced spend to £500K over 3 years

Fife

Employed to run the operational aspects of Loghar – a software development and online agency who delivered projects for local government, medical and sports sectors. Initial tasks included developing a strategy to deliver projects in a quicker timeframe whilst maintaining high standards - and to implement policies and procedures to comply with changes in legislation.• Managed 18 staff including two project managers, administrators and developers - who delivered projects on behalf of clients such as the Royal & Ancient and the Scottish Rugby Union • Met with clients and decision makers to negotiate further projects and agree costs. Managed the clients through the project definition stages and project lifecycle • Responsible for the efficient operation of the Production studio, tasks included the creation of master production schedules and individual project tasks – outlining the daily/weekly/monthly deliverables for the studio • Compilation of the weekly operations reports and monthly management reports and presenting such reports at Board meetings

Glasgow, United Kingdom

Recruited to join the management team and take overall responsibility for the running of the production department. The corporate objective was to provide a platform which would allow the business to expand through organic growth and acquisitions.Through the implementation of a strong production team and well defined procedures, the company grew from a young start-up single entity to a group of four companies operating across several locations in a short period. It became known in its field for supplying first class software solutions.• Recruited, trained and managed a team of 20 staff, consisting of support staff, project managers, developers and designers. The team delivered internal services and external projects for clients • Co-ordinated production staff located in multiple locations for the Group – VFactO Plc, Focus Blue Ltd, Platinum Consultants Ltd and Templar Intelligence Ltd. Ensured project teams adhered to schedules and delivered projects within allocated timeframes and budgets • Liaised with high profile clients and presented project documentation, production schedules and development costs which succeeded in securing six figure contracts • Managed internal staff and external contractors to successfully deliver projects totalling circa £780K per annum • Attended weekly operational meetings with other managers and directors within the Group to analyse performance, productivity, future strategies and deliverables

London, United Kingdom

• Management responsibility for approximately 70 station staff, covering studio, camera & eng crews, editors, make up and wardrobe• Reported to the Operations Director – and worked alongside 4 other managers to ensure the smooth running of all operational aspects of the station. Participated in weekly management post hoc meetings to identify issues and agree on resolutions• Attended daily production meetings with programme makers to understand their filming schedules and ensure both on-site crews and post production facilities tied in with their requirements• Responsible for scheduling studio recordings - over a 12 hour period each day – ensuring downtime was kept to a minimum and productivity levels were high• Responsible for scheduling for 12 edit suites – over an 18 hour period each day – ensuring the suites were utilised to their maximum capacity and edits met broadcasting deadlines• Produced monthly reports for the station’s senior directors on both studio & editing efficiencies – identifying trends and offering solutions to ineffectiveness