Reid Hanson Email & Phone Number

Seattle, Wa, Us

• Portfolio Manager | multimedia company - guiding evolution of operating model and improvements to project portfolio governance processes to increase connection from strategy to execution across business & tech teams• Technical Program Manager | multimedia company - overall program leadership across technical and business teams to expand e-commerce business into new markets• Program Manager | multimedia company - developed playbook of program management best practices to improve the development and launch of key programs to achieve business growth• PPM Tools Assessment | multimedia company - conducted interviews with 40+ stakeholders to inventory current state landscape of project portfolio management tools and rationalization opportunities to improve ability to support new requests and reduce proliferation of new systems• Technical Program Manager | technology company - managed development team and collaboration with business partners to migrate to new product compliance tools for improved efficiency and seller experience• Program Manager | non-profit company - led IT & Finance workstreams of business transformation, including establishing vender partnerships (IT Managed Service Partner), selecting & implementing new technology (Cyber Security, AP/Expense, Payroll/HRIS) and improving processes.• Technical Program Manager | technology company - managed complex portfolio of ~200 lead management feature enhancement projects for global leader in B2B marketing automation, led issue triage, drove rhythms of the business, and development lifecycle process improvement.

Seattle, Wa, Us

• Technical Program Manager | consumer healthcare company - development and global deployment of Product Experience Management platform (Salsify.com) to enable digital commerce growth, development and planning of new B2C website, and guided adoption of agile ways of working.• Agile Coach | energy company - partnered with 12 pilot IT portfolios to establish core capabilities, structures, tools, and processes to deliver tech more effectively. Conducted maturity assessments, intervention planning, squad design, and managed backlog.• Business Process Analyst | digital marketing company - analysis & orchestration of Salesforce migration and new global ways of working (Sales, Support) following divestment.• Project Manager | insurance company - established definition & quality rules for critical data attributes as key input to data governance strategy. Engaged with 80 stakeholders across 10 systems to create 200 business rules to form the basis of a new data quality tool.

Seattle, Wa, Us

• Business Systems Analyst | telecom company - supported key company initiative to deliver a new enterprise omni-channel user interface using hybrid methodologies to ensure business requirement traceability, enhance reporting capabilities, and improve processes.• Business Analyst | health insurance company - enabled the launch of new product offering through healthcare provider system integration and development of operational business processes to ensure data integrity with third-party claims processing vendor.

Us

Selected to lead Medicare Advantage implementation, organizational readiness, and strategic initiatives as a key product liaison with functional and technical teams across UnitedHealthcare’s $46 billion Medicare & Retirement business and other UHG segments (e.g. Optum, UHC Community & State)• Led successful development and launch of telephonic decision support pilot for 150,000 member population in partnership with Centers for Medicare & Medicaid Services (CMS) Health Care Innovation Award ($10 million) winning medical information technology vendor • Managed business requirements gathering and solution analysis with more than 75 business and IT stakeholders to rapidly design new system and business processes needed to enable senior leadership’s top product strategy priority• Ensured data integrity for 500+ Medicare plans and guided modification of downstream systems for product changes (e.g. consumer websites, broker websites, claims platforms, customer service & sales applications, printed materials systems, data warehouses, etc)• Articulated product vision, content, and prioritization for marketing, sales, operations, and application owners• Conducted complex annual portfolio reporting to over 100 key business partners throughout a matrix organization

Us

Lead analyst on the Medicare Advantage product team tasked with supporting execution of strategic and tactical business goals through industry analysis, interpretation of regulations, government filings, project management, and a relentless focus on quality• Collaborated with developers using Agile methods to design new SQL-based product development and reporting tools• Delivered insightful analysis of large data sets on competitors, benefits, geography, enrollment, and financial metrics through annual presentations and ad hoc summaries to guide product strategies• Flawlessly executed government bid filings, leading to increased responsibility for most complex plans in the largest markets that frequently involved late-breaking obstacles and additional projects to support time-sensitive processes• Acted as key contributor to planning, CMS filing, and integration of two new health plan acquisitions, as well as creation of new product offering in partnership with one of the world’s largest retirement communities• Successfully executed annual development of over 100 Prescription Drug Plans in support of the Part D product team*alternative job title: Senior Product Analyst, Product Specialist

Us

Accurately developed portfolio of over 50 Medicare health plans and filed bids with the Centers for Medicare & Medicaid Services (CMS) within tight deadlines while improving processes and ensuring benefit data integrity for downstream partners• Coordinated input from field executives, underwriting/actuarial teams, and product leaders to meet tight timelines• Analyzed product portfolio to identify and recommend standardization opportunities to mitigate operational risks• Established relationships with cross-functional teams and became go-to contact for product information, such as contributions in the crafting of accurate, compliant, and consumer-friendly descriptions of benefits for consumers• Partnered with UnitedHealthcare Community & State business segment in the planning, filing, and support of specialty products for dual-eligible enrollees in Medicare and Medicaid*alternative job title: Product Analyst, Associate Product Specialist

San Francisco, California, Us

Integrated insurance administration solutions into online treasury management tool for commercial/corporate banking clients• Effectively communicated with clients and internal departments to identify and proactively resolve setup issues• Suggested and integrated process enhancements to simplify client experience and streamline operations• Executed data inputs into multiple systems and validated functionality*alternative job title: Project Manager