• Establishes rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals.• Attracts tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.• Contracts with tenants by negotiating leases; collecting security deposit.• Accomplishes financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.• Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping and snow removal services• Maintains building systems by contracting for maintenance services; supervising repairs.• Secures property by contracting with security patrol service; installing and maintaining security devices; establishing and enforcing precautionary policies and procedures; responding to emergencies.• Enforces occupancy policies and procedures by confronting violators.• Prepares reports by collecting, analyzing, and summarizing data and trends.

Presently overseeing and administering properties in Thurston County, WA, I am responsible for various key functions covering multiple ventures:• Crafting and maintaining leasing documentation for approved applicants• Effectively managing annual service budgets and negotiating contracts with construction, maintenance, and utilities companies• Facilitating rent and deposit collection from tenants through an electronic system• Ensuring a customer-centric approach in all interactions• Spearheaded the development and administration of training video content for diverse audiences.• Managed the entire lifecycle of training video projects, from concept ideation to post-production and distribution.• Collaborated with subject matter experts to ensure accuracy and relevance of content.• Implemented efficient workflows and processes to streamline video production and delivery.• Utilized multimedia authoring tools to create engaging and interactive training experiences.• Monitored and analyzed metrics to assess the effectiveness and impact of training videos.• Maintained a repository of training video assets, ensuring accessibility and version control.• Provided technical support and troubleshooting for video playback and access issues.• Stayed abreast of industry trends and best practices in training video content creation and delivery.• Fostered a collaborative and inclusive environment, soliciting feedback and incorporating suggestions for continuous improvement.Originally established as a parent company encompassing Kainber Consulting and other ventures, Kainber Holdings, serves as a platform for realizing my entrepreneurial ambitions beyond the corporate real estate sphere. Within Kainber Holdings, I am actively involved in a training video content administrator and oversee a burgeoning property management enterprise.

• Orchestrated and facilitated quarterly meetings, both in-person and virtual, ensuring effective communication and collaboration among members.• Evaluated and determined assessment rates, overseeing the collection of assessments to maintain financial stability.• Established, publicized, and enforced bylaws to maintain order and compliance within the association.• Implemented necessary legal actions or penalties against owners who failed to comply with established bylaws.• Conducted regular reviews of State, County, and Township laws to assess their impact on the association and its members.• Appointed committees and delegated authority as required to address specific issues or initiatives.• Provided transparent communication to the association and its members, disseminating updates on law or bylaw changes, fiscal health, financial reports, and other pertinent information through regular meetings, mailings, or social media channels.

• Building brand loyalty through top 1% of all transportation operator customer rating• Quickly adapt to changing customer and company needs• Provide excellent customer service in line with brand philosophy• Utilizing computer aided system to respond to transportation requests from the public

With a passion for small businesses, I founded a consulting company in late 2010 dedicated to assisting businesses across the Seattle area. While my focus has shifted towards pursuing a career in IT, I remain committed to offering valuable insights to small businesses of all kinds to help them achieve their short and long-term objectives.Among my notable projects, I played a key role in the transformation of Olympia iPhone Repair and Tacoma iPhone Repair. Through strategic restructuring and brand development, we successfully propelled Olympia iPhone Repair into a thriving business, culminating in the opening of its second location in late 2013.Additionally, I collaborated with Digital Innovators, an Electric Dance event company based in Seattle, WA. Together, we orchestrated numerous events within and around the Seattle area. My involvement continued even after Digital Innovators became part of USC Events, where I remained a trusted contact.

• Kept professional while in stressful situations• Developed positive customer relations• Interpersonal and communication skills that enable customers to feel comfortable with our products, features, plans, and services• Built customer confidence by making the store experience interactive, engaging and reassuring• Award winner for excelling at sales goals month over month• Trained new associates on selling to new customers while upselling on existing customers

• Kept professional while in stressful situations• Developed positive customer relations• Interpersonal and communication skills that enable customers to feel comfortable with our products, features, plans, and services• Built customer confidence by making the store experience interactive, engaging and reassuring• Award winner for excelling at sales goals month over month• Trained new associates on selling to new customers while upselling on existing customers*At the time I had to make finishing school a priority and had to return to Retail Sales Associate

• Provide desktop support for over 120 clients in person as needed to minimize downtime• Identify, isolate and repair computer equipment showing wear and tear as well as during preventative maintenance routines• Worked as server administrator and managed backups using RAID’s and tape • Updated Active Directory when changes were needed• Wrote new policies and procedures with Microsoft Office and SharePoint • Merged local and Federal systems while diagnosing problems• Worked with local firewall protection• Coordinated with multiple agencies for new software and hardware deployment• Merged directories to Windows 7 from Windows XP• Helped update coding for Cisco Routers and Switches to work with Windows 7 and 8• Experience with virtualization in Microsoft and Linux OS’s• Communicated with non I.T. staff so they have a solid understanding of any changes • Installed, upgraded and maintenance of server hardware components as per requirement.

• Manage a team to ensure rapid customer turnaround• Training new employees per company guidelines• Trained cash controller• Promote long-term goal of customer’s loyalty and satisfaction• Work in a fast-paced environment while leading crew members to their highest potential• Able to maintain professionalism in stressful situations and setting the example for fellow managers and crew

• Assisting in networking and computer support• Contributed to solutions with network related issues