Reid Lucas Email and Phone Number
I desire to elevate people, products and client experience!Demonstrating passion and commitment to nurturing client relationships and understanding their unique needs ignites my curiosity. I excel in collaborating with others and utilizing tools and technology to enhance the experiences of our company's clients and customers, strengthening our bonds and fostering long-lasting partnerships. This dedication enables me to consistently add value to our organization through exceptional client service and support.I achieve these key objectives by prioritizing the establishment and nurturing of relationships. Engaged communication, feedback, appreciation, generosity, and support represent just a fraction of the strategies I employ to cultivate and sustain deep-rooted connections. Hard work, continuous learning, and the cultivation of trust form the fundamental pillars of my accomplishments, both past and future.My mission is to continually create value by developing and enriching relationships, fostering engagement, promoting collaboration, and offering support at every opportunity.ADDITIONAL VALUE THAT I BRING➤ Diverse Professional Background➤ Relationship Development➤ Leadership➤ Agile and Growth Mindset➤ Iterative and Ideation Process➤ Innovation Adoption➤ Trouble-Shooting➤ Project Work➤ Effective Communication➤ Easily Adapt to Changing Environments➤ Utilization of Technical and Customer Support➤ Develop Customer Adoption Engagement and Happiness➤ Establishment of Team Unity➤ Cross-Functional Team Collaboration➤ Experiential Learning➤ High Emotional Intelligence➤ Employment ReadinessAre you passionate about people, products, customer experience, support and how they all so intimately intertwine? If that’s you we need to talk. Shoot me a LinkedIn message and let’s have a chat.
Uprise
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Client Success ManagerUprise Sep 2022 - PresentGreater Kitchener-Cambridge-Waterloo Metropolitan Area◍ Manage a portfolio of B2B clients, ensuring high levels of client satisfaction and retention◍ Curate and implemented account strategies to increase revenue and client engagement◍ Collaborate with cross-functional teams to streamline processes and improve service delivery◍ Utilize CRM systems to track and analyze customer interactions, identifying opportunities for process improvements◍ Develop and implement account strategies to increase revenue and client engagement◍ Nurture strong communication and interpersonal skills, fostering trust and collaboration
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Bagpipe InstructorFoothills Caledonia Youth Pipe Band (Formerly Known As Ogden Legion Pipe Band) Oct 2018 - PresentCalgary, Alberta, Canada🎼 Teach foundational music theory and rhythm to build a strong musical understanding🎼 Focus on proper execution techniques, emphasizing posture and fingering accuracy🎼 Provide instruction on calibration and maintenance for optimal sound quality🎼 Integrate technical exercises with musical repertoire to develop both skills and musicality🎼 Set clear goals and benchmarks for students to progress towards mastery
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Manager Of Front Line Services (Customer Support Manager)Critical Control Technologies Sep 2019 - Jan 2022Calgary, Alberta, Canada✔ Created and led a team of customer service representatives spanning Canada, US and Kenya in a fast-paced B2B SaaS environment✔ Developed and executed strategies to improve response times and customer satisfaction ✔ Implemented automation tools to enhance service quality✔ Conducted training sessions to upskill team members on new technologies and best practices✔ Created and established written and video content for staff used for onboarding of new support platform and Learning Management platform✔ Monitored and analyzed customer service data to identify trends and implement service improvements -
Inside Sales SpecialistVisual College Of Art And Design Mar 2019 - Sep 2019Calgary, Canada Area🕮 Identified and pursued new business opportunities, increasing enrollment and program offerings🕮 Achieved weekly and monthly sales targets and KPIs by effectively promoting and selling diverse program offerings to prospective students, contributing directly to college revenue growth🕮 Conducted workshops and seminars to promote college programs and foster community engagement -
Customer Support SpecialistShopify Feb 2018 - Mar 2019Calgary, Canada Area✔ Provided exceptional customer support through various channels, including phone, email, and chat✔ Resolved customer issues promptly, ensuring high levels of satisfaction and repeat business✔ Contributed to positive online reviews by consistently exceeding customer expectations✔ Collected and analyzed customer feedback to inform service improvements and product development✔ Delivered a high level of accuracy and efficiency within a growing fast-paced SaaS support environment✔ Empowered e-commerce start-up and established business owners through knowledge sharing of impact concepts such as marketing, product and online store development, and SEO enhancement -
Independent Travel ConsultantThe Travel Agent Next Door Nov 2015 - Dec 2018Calgary, Canada Area✈ Provided personalized travel planning services for clients✈ Developed customized travel itineraries, ensuring clients' preferences and budget constraints were met ✈ Utilized CRM tools to manage client information and track travel arrangements✈ Developed sales and branding through personalized website and social media marketing channels, creating repeat and client loyalty
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Chief Instructor (Program Lead)78Th Frasers Youth Squad Pipe Band Sep 2015 - Sep 2018Calgary, Alberta, Canada♫ Lead a group of 30 members and 7 instructors to a 3 pronged (music, dance and historical) cultural unified curriculum♫ Created a music curriculum to accommodate the needs of the various player requirements to obtain success in all musical sections♫ Hired bagpipe and drumming instructors that would fit the needs of the students to maximize learning opportunities♫ Managed inventory by purchasing supplies and equipment required for the organization to function and perform throughout the year
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Technical Support AgentTelus Communications Feb 2017 - Feb 2018Calgary, Canada Area🔍 Supported customers with technical issues related to telecommunication services and products🔍 Diagnosed and resolved hardware and software problems, providing step-by-step guidance🔍 Implemented knowledge base articles and training materials to assist team members and customers🔍 Collaborated with engineering teams to identify and address recurring technical issues🔍 Enhanced user experience and loyalty through utilizing technical skills combining customer education resulting in 5% customer call-back rate (among the top 3% of the company) reducing inbound call volume and call wait times -
Canadian Maxwell CoordinatorConocophillips Jan 2012 - Mar 2015Calgary, Alberta, Canada✔ Collaborated with the development team to establish the roadmap of future software enhancements and product releases ✔ Co-authored company-wide OHRP (Operational Hazard Review Process) manual, designed to mitigate risk during drilling and completion operation planning phases✔ Streamlined company well files through the creation of an electronic MaxWell directory structure maintaining secure digital copies of data relating to individual wells and well programs -
Drilling Tech Government ReportingConocophillips Jan 2009 - Jan 2012Calgary, Alberta, Canada✔ Analyzed daily drilling reports to ensure accuracy✔ Communicated with field Drilling Superintendent with any discrepancies or non-compliance issues✔ Submitted drilling reports to governing body AER (Alberta Energy Regulator) to maintain drilling compliance
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Drilling Tech Partner ReportingConocophillips Jan 2006 - Jan 2009Calgary, Alberta, Canada✔ Created statistical reports of critical, non-operated drilling and completion data ✔ Setup well record files with relevant data ✔ Managed all non - operated information in Well Launcher and MaxWell Directory ✔ Read daily reports to determine status of well ✔ Verified partner entitlement for specific well locations ✔ Distributed well information to partners✔ Answered and fulfilled queries / requests internally and from partners
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Cost AnalystConocophillips Jan 2004 - Jan 2006Calgary, Alberta, Canada✔ Analyze vendor and contractor invoices to ensure costs are correct as per client contract
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Sales Super AgentWestjet Apr 2003 - Jan 2004Calgary, Alberta, Canada✔ Engaged with customers via phone to assist with information relating to but not limited to flights, schedule changes, and itineraries✔ Worked through and investigated client complaints✔ Arranged refunds, exchanges and or credits when appropriate
Reid Lucas Education Details
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Certificate Of Completion, Product Management - Specialization In Digital Marketing -
Business Operations
Frequently Asked Questions about Reid Lucas
What company does Reid Lucas work for?
Reid Lucas works for Uprise
What is Reid Lucas's role at the current company?
Reid Lucas's current role is Dynamic Relationship Builder | Expert in Engagement and Adoption | Agile | Master of Stakeholder Management | Creative Problem Solver | Entrepreneurial Spirit | Passionate Player of the Great Highland Bagpipes.
What schools did Reid Lucas attend?
Reid Lucas attended University Of Calgary, Devry University.
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Reid Lucas
Driven Individual With A Strong Commitment To Excellence And Growth. Eager To Leverage My Skills And Experience To Contribute Effectively And Explore New Opportunities. Let'S Connect!Washington, Dc -
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