Reid Lucas Email & Phone Number

Calgary, Ab, Ca

Greater Kitchener-Cambridge-Waterloo Metropolitan Area

◍ Manage a portfolio of B2B clients, ensuring high levels of client satisfaction and retention◍ Curate and implemented account strategies to increase revenue and client engagement◍ Collaborate with cross-functional teams to streamline processes and improve service delivery◍ Utilize CRM systems to track and analyze customer interactions, identifying opportunities for process improvements◍ Develop and implement account strategies to increase revenue and client engagement◍ Nurture strong communication and interpersonal skills, fostering trust and collaboration

Calgary, Alberta, Canada

🎼 Teach foundational music theory and rhythm to build a strong musical understanding🎼 Focus on proper execution techniques, emphasizing posture and fingering accuracy🎼 Provide instruction on calibration and maintenance for optimal sound quality🎼 Integrate technical exercises with musical repertoire to develop both skills and musicality🎼 Set clear goals and benchmarks for students to progress towards mastery

Calgary, Alberta, Canada

✔ Created and led a team of customer service representatives spanning Canada, US and Kenya in a fast-paced B2B SaaS environment✔ Developed and executed strategies to improve response times and customer satisfaction ✔ Implemented automation tools to enhance service quality✔ Conducted training sessions to upskill team members on new technologies and best practices✔ Created and established written and video content for staff used for onboarding of new support platform and Learning Management platform✔ Monitored and analyzed customer service data to identify trends and implement service improvements

Calgary, Canada Area

🕮 Identified and pursued new business opportunities, increasing enrollment and program offerings🕮 Achieved weekly and monthly sales targets and KPIs by effectively promoting and selling diverse program offerings to prospective students, contributing directly to college revenue growth🕮 Conducted workshops and seminars to promote college programs and foster community engagement

Calgary, Canada Area

✔ Provided exceptional customer support through various channels, including phone, email, and chat✔ Resolved customer issues promptly, ensuring high levels of satisfaction and repeat business✔ Contributed to positive online reviews by consistently exceeding customer expectations✔ Collected and analyzed customer feedback to inform service improvements and product development✔ Delivered a high level of accuracy and efficiency within a growing fast-paced SaaS support environment✔ Empowered e-commerce start-up and established business owners through knowledge sharing of impact concepts such as marketing, product and online store development, and SEO enhancement

Calgary, Canada Area

✈ Provided personalized travel planning services for clients✈ Developed customized travel itineraries, ensuring clients' preferences and budget constraints were met ✈ Utilized CRM tools to manage client information and track travel arrangements✈ Developed sales and branding through personalized website and social media marketing channels, creating repeat and client loyalty

Calgary, Alberta, Canada

♫ Lead a group of 30 members and 7 instructors to a 3 pronged (music, dance and historical) cultural unified curriculum♫ Created a music curriculum to accommodate the needs of the various player requirements to obtain success in all musical sections♫ Hired bagpipe and drumming instructors that would fit the needs of the students to maximize learning opportunities♫ Managed inventory by purchasing supplies and equipment required for the organization to function and perform throughout the year

Calgary, Canada Area

🔍 Supported customers with technical issues related to telecommunication services and products🔍 Diagnosed and resolved hardware and software problems, providing step-by-step guidance🔍 Implemented knowledge base articles and training materials to assist team members and customers🔍 Collaborated with engineering teams to identify and address recurring technical issues🔍 Enhanced user experience and loyalty through utilizing technical skills combining customer education resulting in 5% customer call-back rate (among the top 3% of the company) reducing inbound call volume and call wait times

Calgary, Alberta, Canada

✔ Collaborated with the development team to establish the roadmap of future software enhancements and product releases ✔ Co-authored company-wide OHRP (Operational Hazard Review Process) manual, designed to mitigate risk during drilling and completion operation planning phases✔ Streamlined company well files through the creation of an electronic MaxWell directory structure maintaining secure digital copies of data relating to individual wells and well programs

Calgary, Alberta, Canada

✔ Analyzed daily drilling reports to ensure accuracy✔ Communicated with field Drilling Superintendent with any discrepancies or non-compliance issues✔ Submitted drilling reports to governing body AER (Alberta Energy Regulator) to maintain drilling compliance

Calgary, Alberta, Canada

✔ Created statistical reports of critical, non-operated drilling and completion data ✔ Setup well record files with relevant data ✔ Managed all non - operated information in Well Launcher and MaxWell Directory ✔ Read daily reports to determine status of well ✔ Verified partner entitlement for specific well locations ✔ Distributed well information to partners✔ Answered and fulfilled queries / requests internally and from partners

Calgary, Alberta, Canada

✔ Analyze vendor and contractor invoices to ensure costs are correct as per client contract

Calgary, Alberta, Canada

✔ Engaged with customers via phone to assist with information relating to but not limited to flights, schedule changes, and itineraries✔ Worked through and investigated client complaints✔ Arranged refunds, exchanges and or credits when appropriate

Certificate Of Completion, Product Management - Specialization In Digital Marketing

Bachelor Of Science, Business Operations