Being a pharmacy tech and IT tech for the needs at the store. Still working on my responsibilities as an office manager.

-Specialized focus in business delivered voice, data and metro delivered services.-Provisioned voice lines on POTS circuits, T1 circuits, PON delivery, PRI, SIP PRI, and Analog SIP delivery methods-Provisioned voice lines in Hosted PBX/centrex format with VOIP phones-Provisioned data services on DSL circuits, T1 circuits, Active Ethernet fiber, PON networks, and cable modem services-Provisioned metro and MPLS networks for business customers across multiple towns-Preformed troubleshooting on complex voice systems and translations-Preformed troubleshooting on data networks through ISP networks, Cisco core/edge devices, Ciena carrier equipment, CPE devices-Performed maintenance and upgrades on service delivery equipment-Worked on team to provide carrier Ethernet transport for cell tower carriers in region-Worked with team to provide medical network interconnection for state healthcare system-Worked with core networking Cisco devices for IP routing and management-Provided multiple city connectivity for customers through VLAN and MPLS networks.(Many of the same responsibilities as NOC just with no trouble ticket responsibility and a special focus on complex business account installs and Wholesale/Type 2 circuit installs)

-Specialized focus in business delivered voice, data and metro delivered services.-Provisioned voice lines on POTS circuits, T1 circuits, PON delivery, PRI, SIP PRI, and Analog SIP delivery methods-Provisioned voice lines in Hosted PBX/centrex format with VOIP phones-Provisioned data services on DSL circuits, T1 circuits, Active Ethernet fiber, PON networks, and cable modem services-Provisioned metro and MPLS networks for business customers across multiple towns-Preformed troubleshooting on complex voice systems and translations-Preformed troubleshooting on data networks through ISP networks, Cisco core/edge devices, Ciena carrier equipment, CPE devices-Performed maintenance and upgrades on service delivery equipment-Worked directly with business customers to troubleshoot voice, data and metro network issues-Worked on team to provide carrier Ethernet transport for cell tower carriers in region-Worked with team to provide medical network interconnection for state healthcare system-Worked with core networking Cisco devices for IP routing and management-Monitored network through SNMP capable systems (WhatsUp Gold, SolarWinds NMS, SevOne)

Assisted residential customers with billing questionsAssisted residential customers with orders for new serviceAssisted residential customers with computer, phone, and TV troubleshootingPrepared new computers for internal usersRepaired PCs for internal, residential and business customersProvided low-level networking support for business and internal customersProvisioned new internet and phone services on residential and business networksProvided support for field technicians with different services and equipmentWorked on engineering different products for environmental monitoring and new serviceMonitored core and business networks through network monitoring toolsMaintained network monitoring servers and functionsProvided e-mail support for business and residential customersProvided hardware and software support for internal customersProvided web hosting support for business customersAssisted in writing policies and procedures for internal/core groupsTrained new help desk employees for job responsibilitiesCross trained other departments and interns on help desk roles

Bachelors of Science in Computer Informational Sciences

Assisted in-store customersManaged the cash registerAccurately transcribed patient prescription refill informationEffectively catalogued all schedule II narcotics and reported their usage to the pharmacistAssisted with minor computer application issuesOrganized new inventory that arrived dailyNetworked new computer station with the main server

I repaired computers that were brought in with hardware or software issues.