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• Review customer sales orders, shipments, and billings for corrections, changes and escalation for assigned team.• Research trade deductions for validity, match commitments to disputes in Trade Promotion system with input from Sales/Brokers• Research logistics deductions for validity: issue credit, request repayment, process through trade working with Sales/Brokers• Ensure open receivables for assigned customers are addressed in appropriate time frame• Adhere to the Trade Fund Guidelines as well as SOX regulations• Request set-up of 3rd party trade payments as well as approve payments• Engage with Team members, Sales and Replenishment teams to address new item launches, discontinuations, transitions, trade disputes, display/promotional programs, short supply challenges and pre-deduction inquiries• Prioritize assigned work based on team and business objectives• Engage customers and stakeholders to inform and influence without authority• Utilize internal systems, customer portals and 3rd party partner online resources for research and data validation• Participate as needed in customer site visits and conference calls to address issues/focus areas• Participate as needed in cross-functional stakeholder meetings• Review and provide updates for customer scorecards and initiatives• Perform root causes analysis to reduce sales order errors, exceptions and invalid deductions• Responsible for improving and maintaining Order to Cash metrics and trends• Provide feedback on the effectiveness of continuous improvement projects

• Managed order processing for a portfolio of 70+ accounts (including Walgreens, Rite Aid, and most of our PfizerPort channel) with a weekly revenue stream exceeding $4 million• Collaborated with inventory planning, logistics, replenishment, and data management to improve fill rates, on-time deliveries, and other order-to-cash metrics• Launched PCH Track, our self-service PO tracking portal, to customers• Performed order management activities related to the new account setups for Lidl and Big Lots• Performed order management activities related to the new product launch for Advil Liqui-Gels minis

• Teamed with colleagues to conduct and present a comprehensive Order Minimum Analysis• Compiled and analyzed sales data for the Order Management and Customer Support team• Collaborated with the Order Management Specialists and Customer Support Lead to identify total sales volume, value, and order management activity by account• Participated in customer service data entry and reporting activities• Managed all sales order tracking

For 3 summers, I directed business operations and objectives at Harbor Pointe. In addition, I trained employees in customer service excellence, recorded and deposited business revenues, and managed the company schedule. I also promoted the company via telephone and social media.Most importantly, I added tangible value to the experience of thousands of unique customers.