I have worked in IT for over 15 now, 10 of these in analyst positions.I love being an analyst and am happiest when I am fixing the unfixable.I have experience either implementing or providing specialist support for the following systems: ERP (Rating, HR, Finance etc.), CRM, Business Intelligence, Document Management, Retail and Supply Chain, Hospital systems: Clinical and Non-Clinical, Eftpos, Card Payment, Health and Safety.Business Systems Analyst experience: Creating functional/ technical/User documentation and reports, DFDs, data and process modelling, workflow design and creation, requirements gathering, business cases, use cases, systems design, root cause analysis, prototyping, conducting workshops and user training, mentoring, testing, project management for full SDLC, ITIL and Agile.Unix (AIX and HP-UX), MS Windows, SQL Server, SQL Server Reporting Services, Crystal Reports, Informix, Microsoft Office Suite, Macromedia Director, SAP, Citrix, Adobe Photoshop. Working knowledge of C, C#, Java, Perl, Visual Basic, Visual Studio .Net and XML.