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Senior Executive with a passion for the Customer Experience and building loyalty. Drawing on a commonsense approach to managing businesses, I have proven to be successful in leading complex technology-driven organizations facing rapid growth, turning around, entering new markets, or transitioning management teams. My experience to date includes senior-level roles with 365 Retail Markets and Avanti Markets, Novinium, Retail Inkjet Solutions, Coinstar/Outerwall, and GE Capital, in addition to strong leadership and strategic planning skills gained as an aviator with the U.S. Navy. I have over 20 years of experience as a President, COO, SVP & Executive VP setting strategy, building high performance teams, and delivering sustained performance gains in both mature and start-up business. With full P&L responsibility, I have developed a strong operational foundation in B2C, B2B2C, and B2B business models and scaled business from under $10M to $600M in revenue and 1,000 people under management. Key Areas of Leadership Focus and Value Creation:• Focusing on Customer Experience and Success, creating companies that are easy to do business with and inspire loyalty• Building cultures of trust, innovation, and clarity of purpose• Creating organizational alignment around Mission, Vision, & Purpose and inspiring organizations to connect business goals with their Strategies/Actions/Metrics• Leveraging principled / common-sense leadership skills and rich operational expertise in multiple industries to create enterprise value Areas of Expertise:Strategic Planning, Vision & Goal Setting; P&L Accountability / EBIDTA Analysis; Board Reporting & Executive Team Leadership; Sales & Business Development Leadership; Emerging Markets & International Expansion; Budgeting, Forecasting & Financial Analysis; Strategic Alliance & Partnership Formation; Deal Negotiation & Third-Party Service Contracts; IPO Execution / M&A / Corporate Development; Post-Acquisition Restructuring & Integration Management; IT Leadership & Technology Investments; Operational Excellence / Best Practices Execution Industry expertise spans numerous sectors including unattended retail and payments technology, consumer products, consumer electronics, commercial kiosks, manufacturing, industrial equipment, transportation, banking and finance, and energy/utilities. I am focused on doing the right thing with people, processes, and products and open to relevant connections/conversations at jreilly20@comcast.net.
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Chief Operating OfficerWittenbach Apr 2024 - PresentSparks, Md, UsFor five decades, Wittenbach has delivered cash automation, physical security and electronic security products to regional community and nationally known banks, credit unions and financial institutions with over 2,000 branches. The company’s branch transformation solutions help improve operational efficiencies, increase productivity, reduce costs and ensure regulatory compliance. Today, Wittenbach is on a mission to put the customer at the center, helping banks and credit unions transform how they service customers in the branch. With decades providing proven products and integrity-driven solutions and support, Wittenbach has the experience, knowledge and expertise to solve customers’ biggest -
Managing Partner/PresidentRv Remedy & Remedy Finance Apr 2023 - PresentCo-founded and hold broad-based executive leadership functions for this startup focused on driving innovative and collaborative solutions to advance housing affordability/accessibility—including reconditioning old RVs into affordable housing for low-income families, workers, and retired individuals on fixed incomes. • Drive all strategic planning, goal-setting, and visioning activities for the business—including development of a business plan outlining how the company will create long-term societal value by simultaneously solving two significant supply and demand inefficiencies in the RV/Housing markets. • Developed a unique and highly flexible financing model for clients, in addition to forging a portfolio of distributor/dealer partnerships enabling the attainment of RV inventory at favorable price points.
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Executive Vice President365 Retail Markets Sep 2021 - Mar 2023Troy, Mi, Us365 Retail Markets is a growing global self-checkout technology company based in Troy, Michigan, offering award-winning self-service technology and innovation ranging from vending to dining to mobile and MicroMarkets in the @Work and semi-public areas. The company’s platform is a turnkey unmanned application that allows clients to engage with their customers, increase sales, loyalty, and profits.Currently responsible for the Customer Experience and Advocacy and a smooth integration between Avanti Markets and 365 Retail Markets. -
PresidentAvanti Markets Feb 2016 - Sep 2021Renton, Washington, UsRecruited to Avanti Markets, a rapidly growing enterprise technology company pioneering the way for unattended retail and self-service convenience shopping. As a market leader in self-check-out frictionless commerce, Avanti specialized in providing its clients, the operators, with a platform to operate unattended markets efficiently and intuitively while providing their customers, the consumers, a unique and delightful experience. At its core, Avanti focused on its customers, the global last mile food and refreshment providers across multiple channels: @Work, Hospitality, Education, Entertainment, and Healthcare. Avanti integrated the checkout process into the shopping experience to create loyal consumers while providing the rich reporting and management applications for the fulfillment company. Applications and innovation for the consumer included biometrics, mobile, and cashless payment processing including credit cards and stored value/closed loop transactions. For the Operator, Avanti focused on rich back-end ERP functionality and a diverse product line including Kiosks, Lockers, and related smart hardware.As President, I was responsible for vision, strategy, and profitable growth. I held day-to-day executive responsibilities overseeing planning, product and engineering, marketing, sales, and operations. Additionally, I played a key role in streamlining, restructuring, and scaling internal infrastructure and processes related to Distribution, Logistics, Customer Support, Engineering, and Product Management. Ultimately, my job was to ensure that Avanti was easy to do business with, that our customers had the best possible experience with us and were loyal, and that we were able to grow and scale to meet the needs of our current and future customers.Avanti was purchased by 365 Retail Markets in September 2021 in a friendly transaction that benefitted our customers, their customers, and our employees. -
Chief Operating OfficerNovinium, Inc. Oct 2014 - Oct 2015Kent, Wa, UsNovinium is the world leader in the rapidly-growing field of electrical cable rejuvenation technology. Recruited to the Executive Team to provide strategic execution experience, growth expertise and to lead the company's Operations, Sales, Marketing, Technical Support, Training, and Business Development functions. • Played key role in helping scale the company through an acquisition and a rapid growth phase that saw the company triple in size. • Oversaw 7 Regional Field Offices and led team of 6-10 direct and 200+ indirect personnel.• Managed the Sales & Marketing arm of the business, holding ultimate responsibility for the annual sales forecast and all related activities in the areas of customer service, account management, marketing, and new product development. • Led the company's 2015 strategic planning meeting, centered heavily on evaluating the potential acquisition of the company's largest competitor. Created a growth roadmap to position the company as the largest provider of products/services in the underground utility market.• Eliminated redundancies, consolidating the Sales Organization, Field Organization, and the Safety Departments—in addition to taking on responsibility for the Cable Testing Subsidiary (CableWise) and International Subsidiary.• Rationalized the new field operations and sales structure, managing the new sales forecasting process through the VP of Sales and Marketing, reorganizing the safety department, driving responsibility into the field, consolidating the different dashboard reports, establishing new targets, and creating a new consolidated forecasting process through the VP of Sales. • Worked with HR and outside compensation expert on Board proposal to consolidate and roll out a new company-wide comp strategy to address market factors and level/title compression issues. -
Chief Operating OfficerRetail Inkjet Solutions Sep 2012 - Oct 2014Chanteloup-En-Brie, Île-De-France, FrRecruited to bring executive leadership, strategic insight, and business development and operations skills to this innovative early-stage company in the inkjet cartridge refill/remanufacturing market, blending a sophisticated software-networking platform with a complex hardware solution.• Held leadership of all Manufacturing, Supply Chain, Logistics, Field Service, Technical Support, and Customer Service activities—responsible for generating over half the company’s revenue. • Key member of the Business Development team focused on growing Domestic and International business through strategic partnerships, effective distribution channels, and superior customer service. • Represented the "voice of the customer" in all product design and improvement initiatives.• Identified, partnered with, and managed a network of third-party suppliers, vendors, and contract manufacturers, as well as all customer service personnel and store-level execution partners• Developed an infrastructure to profitably scale the business while meeting aggressive growth metrics, in addition to making key staffing changes and building a new high-performance team/culture. -
Chief Global Service OfficerConcordia Coffee Systems Nov 2010 - Aug 2012Recruited to bring executive leadership, strategic insight, business stabilization experience, and improved execution to this US-based manufacturer of high-technology commercial espresso machines.• Responsible for overall leadership and financial performance of the company’s worldwide service operations (33% of the total revenue). • Worked with the CEO and Vice President of Sales to develop a new channel diversification and business development strategy that resulted in year-over-year doubling of domestic sales.• Collaborated with the CEO and VP of Engineering to win a contract for designing, building, installing, and supporting the market’s first commercial “Brew on Demand” coffee brewer for Starbucks.• Authored a multi-year strategic plan, solidifying and managing the third-party distributed service organization and building infrastructure systems to stabilize cash flow and profitability via improved execution, accountability metrics, streamlined service, and supply chain functionality.
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Senior Consultant / Interim Ceo & CooFourleafclover Llc Oct 2008 - Nov 2010Launched independent consultancy to provide executive leadership support to clients facing tough growth or transitional challenges. Lines of business included short-and long-term strategy development, business development, expansion planning, team recruitment, and strategic relationship management. Representative clients included: General Biodiesel, Ecowell, International Kiosk Solutions, Greenbridge International, InjuryFree, and World Wide Water. • Led financial modeling, business planning, strategy development and investor presentations for a new venture that resulted in 15 closed funding deals in the $2M+ range.• Helped clients develop optimized business development strategies, clarify channel objectives, execute new customer acquisition initiatives, hire new sales talent, and develop scalable sales infrastructure.• Developed metrics and KPI’s for clients to effectively manage performance, in addition to guiding the successful restructure of organizations to remain solvent during business downturns; efforts included renegotiating loan terms and payables and creating new internal/cost controls within businesses.
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Senior Vice President Of OperationsCoinstar 1996 - 2008Bellevue, Washington, UsInitially hired in operations management role and rapidly promoted to positions of increased responsibility, culminating in a Senior VP of Operations assignment. Accountable for the overall business strategy and organizational direction, in addition to leading the integration of five acquired companies into a “Single Delivery Operation Platform.” Achieved profitable growth and successfully delivered against all shareholder expectations. Reported directly to CEO and oversaw staff in multiple departments including: Field Operations (1,000 staff/26 offices), Asset Management (50 staff, Distribution Centers, Fleet, Kiosk, and Products), Customer Care (45 staff, 3 Call Centers), Cash Operations (50 staff), and Planning and Analysis (5 staff). • Won Board and C-level approval for “Single Delivery Operation Platform” as a growth strategy.• Restructured field merchandisers’ compensation, lowering turnover from 40% to 28% per year.• Facilitated annual events attended by 100 management staff, as well as quarterly review meetings.• Built Senior Management team for the Operations Division, including four VPs and one Senior Director.• Oversaw development of a new global call center strategy.• Led the operations group through the successful installation of nearly 15,000 store kiosks worldwide, growing staff count to 1,300 via both organic growth and acquisitions.• Achieved a 13% year-over-year reduction in annual operating costs by restructuring the field organization to be more efficient, accountable, and performance-focused.• Led technology acquisitions, as well as cutting-edge product testing, beta, and pilot programs. • Achieved the lowest turnover and highest morale in the company as measured by an internal survey.• Negotiated a lucrative five-year contract with the company's largest vendor. -
Account ExecutiveGe Capital 1995 - 1996Norwalk, Ct, UsWorked for the Commercial Equipment Finance Group, focused on structuring lease and loan financing arrangements for Middle Market Companies. Gained world-class training and an extensive range of sales, marketing, negotiation, and deal-closing skills. -
Manager Sales & MarketingOmnitrax, Inc. 1993 - 1995Denver, Co, UsHired to develop and implement the start-up business plan for this wholly-owned subsidiary of OmniTrax, Inc., a short-line railroad holding company. In 18 months, built OmniTRAX Equipment into a viable and prosperous locomotive acquisition, rehabilitation, and sales company. Booked 30 locomotive sales with a two-year backlog. Exceeded all assigned sales targets.
John Reilly Skills
John Reilly Education Details
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Claremont Mckenna CollegeInternational Management -
University Of DenverMarketing & Finance
Frequently Asked Questions about John Reilly
What company does John Reilly work for?
John Reilly works for Wittenbach
What is John Reilly's role at the current company?
John Reilly's current role is Senior Executive: President / CEO / COO / VP.
What is John Reilly's email address?
John Reilly's email address is jr****@****fee.com
What schools did John Reilly attend?
John Reilly attended Claremont Mckenna College, University Of Denver.
What are some of John Reilly's interests?
John Reilly has interest in Education.
What skills is John Reilly known for?
John Reilly has skills like Strategy, Start Ups, Leadership, Management, Strategic Planning, Executive Management, Business Strategy, Budgets, Business Development, Business Planning, Training, Analysis.
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