Senior Executive with a passion for the Customer Experience and building loyalty. Drawing on a commonsense approach to managing businesses, I have proven to be successful in leading complex technology-driven organizations facing rapid growth, turning around, entering new markets, or transitioning management teams. My experience to date includes senior-level roles with 365 Retail Markets and Avanti Markets, Novinium, Retail Inkjet Solutions, Coinstar/Outerwall, and GE Capital, in addition to strong leadership and strategic planning skills gained as an aviator with the U.S. Navy. I have over 20 years of experience as a President, COO, SVP & Executive VP setting strategy, building high performance teams, and delivering sustained performance gains in both mature and start-up business. With full P&L responsibility, I have developed a strong operational foundation in B2C, B2B2C, and B2B business models and scaled business from under $10M to $600M in revenue and 1,000 people under management. Key Areas of Leadership Focus and Value Creation:• Focusing on Customer Experience and Success, creating companies that are easy to do business with and inspire loyalty• Building cultures of trust, innovation, and clarity of purpose• Creating organizational alignment around Mission, Vision, & Purpose and inspiring organizations to connect business goals with their Strategies/Actions/Metrics• Leveraging principled / common-sense leadership skills and rich operational expertise in multiple industries to create enterprise value Areas of Expertise:Strategic Planning, Vision & Goal Setting; P&L Accountability / EBIDTA Analysis; Board Reporting & Executive Team Leadership; Sales & Business Development Leadership; Emerging Markets & International Expansion; Budgeting, Forecasting & Financial Analysis; Strategic Alliance & Partnership Formation; Deal Negotiation & Third-Party Service Contracts; IPO Execution / M&A / Corporate Development; Post-Acquisition Restructuring & Integration Management; IT Leadership & Technology Investments; Operational Excellence / Best Practices Execution Industry expertise spans numerous sectors including unattended retail and payments technology, consumer products, consumer electronics, commercial kiosks, manufacturing, industrial equipment, transportation, banking and finance, and energy/utilities. I am focused on doing the right thing with people, processes, and products and open to relevant connections/conversations at jreilly20@comcast.net.
Listed skills include Strategy, Start Ups, Leadership, Management, and 46 others.