Robert Reilly

Robert Reilly Email and Phone Number

Motivated operations executive creating strategic initiatives that optimize value, efficiency, and revenue. @ NCSA Next College Student Athlete
Robert Reilly's Location
Greater Chicago Area, United States, United States
Robert Reilly's Contact Details
About Robert Reilly

I am a dynamic and results-focused operations executive with deep experience creating and driving strategic and financial management initiatives proven to revitalize the operational competency of departments and companies. I introduce impactful process improvements and maximize employee productivity while challenging leaders to analyze and expand their objectives. With an inherent ability to identify new opportunities for revenue generation, I consistently achieve optimal results and enhance companies’ success.In my current role at Next College Student Athlete, I serve as the vice president of operations and strategy, developing and optimizing the company’s overarching operations function. I provide vision and direction for areas including sales enablement, technology management, and human resource strategies such as hiring, compensation, and headcount planning. I also guide executive leaders through the merger and acquisition process while maintaining strategic alignment across divergent product lines and teams. Some of my specific accomplishments in this role include:• Increasing revenue year over year by up to $45M through the introduction of purposeful decision-making processes across multiple departments.• Facilitating double-digit revenue growth in 2020–2021, despite pandemic-based market conditions by adapting company lead generation strategies and finding new ways to leverage existing assets.I am always eager to expand my professional network. If you would like to connect with me, please contact me on LinkedIn or via email at robert.reilly67@gmail.com.Specialties or Core Competencies• P&L Management• Start-Up Expansion• Mergers & Acquisitions• Continuous Improvement• Data-Driven Decision-Making• Strategic Direction & Execution• Innovative Revenue Generation• Call Center & Sales Operations

Robert Reilly's Current Company Details
NCSA Next College Student Athlete

Ncsa Next College Student Athlete

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Motivated operations executive creating strategic initiatives that optimize value, efficiency, and revenue.
Robert Reilly Work Experience Details
  • Ncsa Next College Student Athlete
    Vp Strategy And Operations
    Ncsa Next College Student Athlete Jan 2020 - Present
    Bradenton, Florida, Us
    Advance operational discipline including sales enablement, management structure, technology management, hiring procedures, and compensation and headcount strategies. Manage annual revenue of $187M for areas of direct responsibility and forecast annual revenue for entire organization. Maintain strategic alignment across product lines and executive teams, operationalize company strategies into functional business and work plans, and remove barriers inhibiting team progress. Lead 3 direct reports and oversee hiring, training, and mentoring. Foster and nurture relationships with executives for additional brands under parent company to provide individual coaching. Design and develop operations competency for coach and academic brands. Manage 3rd-party relationships and negotiate contracts.
  • Spothero
    Vp Customer Experience
    Spothero Nov 2018 - Jan 2020
    Chicago, Il, Us
    Identified resources, timeframes, and communication strategies that drove company objectives in support of customer parking and partner garage experiences. Served as voice of customer during mobile application development. Developed and maintained effective relationships with other executives and key stakeholders. Managed P&L budget of $9M. Coached and mentored 6 managers while overseeing new-hire, interview, performance-management, and risk-mitigation processes for 150 total staff including customer-service employees and 3rd-party labor teams.
  • Bellevue Arts Museum
    Board Member
    Bellevue Arts Museum Jan 2018 - Jan 2019
  • Porch
    Vp Demand Operations - Gm Home Owners Network
    Porch Oct 2016 - Oct 2018
    Seattle, Washington, Us
    Promoted to develop and operationalize new demand-generation strategy. Provided leadership to over 20 direct reports, including 3 chief executive officers and associated directors and teams. Identified multiple partner companies that would enable conversion of additional customer base, negotiated and led acquisitions, and served as general manager for each brand, coaching executives through company mergers. Recognized and implemented additional revenue streams by maximizing use of available data. Analyzed and resolved internal supply and demand issues by creating and executing innovative solutions.
  • Porch
    Sr. Director Sales Operations
    Porch Jul 2015 - Oct 2016
    Seattle, Washington, Us
    Provided support services to over 500 sales and customer-support team members through training, technology support, compensation strategy, and reporting. Progressed quickly and trained successor to enable company growth from within.
  • Groupon
    Director Of Sales Operations
    Groupon May 2014 - Jul 2015
    Chicago, Il, Us
    Participated in 3rd-party sales presentation and was subsequently recruited by Groupon executive to join company. Collaborated with company leadership to identify and align sales and labor strategies. Designed and implemented tracking and discipline initiatives to transform sales operations into scalable resource. Led 6 direct reports and oversaw management of 1200 employees in global marketing organization.
  • Leapfrog Online
    Vp Contact Center
    Leapfrog Online Sep 2010 - Mar 2013
    Chicago, Il, Us
    Managed all customer-facing phone, email, and chat traffic and associated revenue for Leapfrog and 20 clients. Administered expectations and workflow of 12 outsourced call centers and managed vendor relationships through daily performance calls. Built and maintained impactful long-term relationships with peers and leaders that have spanned career changes. Created and led team of 4 direct reports via autonomous labor model that enabled greater ownership and staff development while driving business growth through new applications of call-center solutions to client issues.
  • Ready Mobile
    Vp Operations
    Ready Mobile Sep 2008 - Aug 2010
    Oversee retailer execution within distribution network of 30,000 retail locations. Build project team and spearhead enterprise projects to develop next generation solutions. Supervise overall program management and customer experience. Develop and execute business case and strategic plans. Oversee all facets of program implementation from inception to completion.
  • Ebay
    Sr. Manager Of Paypal Global Outsourced Service Operations
    Ebay May 2005 - Aug 2008
    San Jose, Ca, Us
    Launched start-up operations for PayPal’s outsourced customer-service locations in the Philippines and Germany. Established and expanded customer support organization from 0 to 1500 representatives across 5 sites in under 2 years, generating $12M in headcount savings and $3M in efficiency improvements. Implemented script changes and launched chat support.
  • Nirvana Bpo India
    Vp Operations
    Nirvana Bpo India 2004 - 2005
    Spearheaded business operations for outsourced service provider headquartered in Bangalore, India. Initiated training programs that increased staff retention and productivity and drove consistent performance that resulted in revenue growth.

Robert Reilly Skills

Strategic Planning Leadership Call Centers P&l Management Vendor Management Management Project Management Crm Contract Negotiation Account Management Bpo Strategy Call Center Start Ups Outsourcing Product Lifecycle Management Staff Development Customer Management Operations Management Marketing Customer Relationship Management Offshore Management Sales Process Simulation Program Management Customer Experience Project Governance Marketing Strategy Cross Functional Team Leadership Team Building Sales Operations Analytics Process Improvement Product Development Customer Satisfaction Training Salesforce.com Customer Service Lead Generation E Commerce Sales Management Strategic Partnerships Business Strategy Customer Retention Business Development

Robert Reilly Education Details

  • Iowa State University
    Iowa State University
  • North Linn High School; Troy Mills, Iowa
    North Linn High School; Troy Mills, Iowa

Frequently Asked Questions about Robert Reilly

What company does Robert Reilly work for?

Robert Reilly works for Ncsa Next College Student Athlete

What is Robert Reilly's role at the current company?

Robert Reilly's current role is Motivated operations executive creating strategic initiatives that optimize value, efficiency, and revenue..

What is Robert Reilly's email address?

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What is Robert Reilly's direct phone number?

Robert Reilly's direct phone number is +131243*****

What schools did Robert Reilly attend?

Robert Reilly attended Iowa State University, North Linn High School; Troy Mills, Iowa.

What are some of Robert Reilly's interests?

Robert Reilly has interest in Science And Technology, Education, Economic Empowerment.

What skills is Robert Reilly known for?

Robert Reilly has skills like Strategic Planning, Leadership, Call Centers, P&l Management, Vendor Management, Management, Project Management, Crm, Contract Negotiation, Account Management, Bpo, Strategy.

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