Reinaldo H. Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Primary Point of Contact for Customers and Internal Teams• Providing unparalleled support and services that consistently surpass industry benchmarks, resulting in a remarkable 100% annual customer retention rate. • Provide comprehensive support to Sales and Leadership, encompassing pre and post-sales activities, problem-solving, quoting, order entry, and reporting.• Collaborating with Enterprise Account Managers and the Enterprise Account Team to devise and implement strategic pricing plans with a specific focus on Annual Recurring Revenue (ARR).• Collaborate with partners and vendors to secure optimal pricing, product availability, and alternative solutions to meet clients' needs.• Work in tandem with distribution, vendors, and the order management team to coordinate orders and ensure deadlines are met.• Conducting thorough analysis of clients' orders and pricing using the Salesforce systems.• Generate analyses and order reports on a daily bases, distributing information to clients and the account team.• Address complex problems, facilitating constructive resolutions that benefit all parties involved.• Translate analytics into actionable insights to enhance team productivity and communicate effectively with clients regarding any issues that may impact order execution.• Stay up to date with the latest technology trends, pricing programs, and selling processes to ensure up-to-date knowledge and industry relevance.• 2024 Softchoice Impact: Fast Start Award

Ontario, Canada

• Maintained a portfolio of clients, fostering loyalty and trust in the brand.• Addressed account-related and support-related inquiries promptly.• Directed client inquiries to appropriate teams (Support, Sales, Implementation).• Cultivated client relationships by understanding their business needs, strategizing goals, organizing tasks to achieve those goals, and conducting effective follow-ups via touchpoints using GainSight.• Identified upsell opportunities by analyzing client product usage and collaborating with the Sales team to initiate upsell conversations through Salesforce.

Concord, Ontario, Canada

• Maintained general ledger accounts, prepared journal entries, and reconciled month-end balances to ensure accurate financial reporting.• Created Accounts Receivable and Commission reports to strategize upcoming financial goals.• Investigated and analyzed company transactions to prevent fraudulent activities.• Developed a new workflow for branch partners, increasing the efficiency of financial reporting.• Oversaw financial reporting, workflow, and strategy for a company branch.

Mississauga, On, Canada

• Troubleshot and reviewed errors and rebate applications in the online incentive software while educating company partners on best practices.• Created, strategized, and analyzed monthly competitive and positioning reports.• Conducted regular meetings with partners (dealers) to communicate new incentive programs and trained partners on the incentive software.

Mississauga, On. Canada

• Assisted customers with their banking needs through effective listening and communication.• Advised customers on the best banking options by informing them of active offers, consistently surpassing weekly sales targets by an average of 80%.• Adhered to risk policies and compliance processes to protect customer privacy and assets.• Guided clients contacting the call center with the digital adoption of the banking app.

Toronto, Canada Area

• Assisted clients with inquiries and transactions via phone, email, and in person to ensure customer satisfaction.• Travelled internationally to negotiate large currency transactions with business partners and created transactional reports.• Increased branch sales and profit margins by promoting convenient and efficient currency products.• Informed clients of international travel financial restrictions by staying updated on monetary regulations.• Fulfilled regulatory and compliance requirements for Money Service Businesses.

Toronto, Canada Area

Bachelor'S Degree, Theology/Theological Studies

Activities and Societies: Youth Ministry Leader at local church, Dorm and Resident Attendant Leader.- Volunteered as a residence attendant.

Diploma, Design And Applied Arts

Activities and Societies: Life Drawing Club– Joined a cultural study of Japan and developed deeper understanding of Japanese historical.