Reinaldo Rivera Email and Phone Number

Build and maintain strategic client relationships at multiple levels, including executive/ 'C' level, people and talent management, and drive financial performance.Deliver operational excellence and SLA achievement, client satisfaction and retention. Develop strong relationships and teams (internally & externally). Manage the P&L at accounts/ contract level, collaborate with internal senior leaders (sales & operations), identify additional opportunities to grow revenue and profit, reduce cost.

Formulate observation and recommendations in writing for a more efficient, cost-effective workflow process and cost savings with contracted service vendors. Analysis and implement new site policies and procedures to improve productivity and efficiency of department. Develop and maintain client and staff relationships. Provide ongoing coaching and personal development of onsite Team. Source new vendor relationships and client cost savings initiatives for added value. Serve as liaison between Firm and Building Management.Troubleshoot office systems malfunction and expedite service repairs to ensure that climate control, lighting, and security systems remain in good working order, particularly in critical areas, e.g. data center and meeting rooms. Implement plans and procedures that assure the well-being of the office environment, including preventative maintenance, cleaning and waste management, and maintenance, HVAC, plumbing and electrical systems. Monitor performance of all vendors, and manage the invoice process, ensuring accurate billing to the appropriate department and invoice approval. Create Operation Manuals or Playbook to ensure the FSO brand is consistent throughout all client locations.

Responsible for the overall financial performance of the account against budget. Oversee 7 accounts and 10 locations with total contract values of $ 3.7 million in Law, financial and Fashion firms.Worked in conjunction with regional finance team to develop budgets and forecasts. Prepared and reviewed the monthly invoices. Developed and analyzed the monthly performance and progress reports, including expense management and achievement of financial targets. Understand site financial targets, complete monthly P&L analyze trends, identify shortfalls, and create action plans to recover revenue or cut expenses. Responsible for launching new locations, contract extensions, and added service lines. Interview, select and develop a high performing site team. Provide instruction/coaching and work in coordination with direct line supervisors to manage performance and professional development of staff, including planning, need assessments, leadership, and team development.Manage the disciplinary process, ensuring that performance feedback is given to employees in a timely and consistent manner and documented in line with company policy.

Managed an annual budget of approximately $530K; managed and supervise 11 staffers in Mail, Copy, Imaging, Messenger, Supplies, Conference Room sweeps and Equipment maintenance to service 5 floors. Responsible for providing an overview of our services during new hire orientation. Attended monthly Department Managers meetings to discuss any service issues, concerns or comments. Conducted Site Tours for prospective Clients, Peers or SPS Senior Management. Negotiated rates with various vendors to provide cost savings to the Client.

Supported the daily operations of five IMS locations in the areas of: Production Center, Mail Center, Fleet Management, Record Management, and General Services. Performed site certifications, maintain billing logs, monthly volumes review reports, and updated site procedure guides. Supported the region's IMS billing logs and client services reports. Filled in for Site Manager’s absences and vacations throughout the IKON Management Services locations, as well as assists during start-up of new accounts. Responsible for supporting operational objective at all existing customer sites within a geographic territory.

Managed an annual budget of approximately $1.6M; managed and supervised 30+ employees, 1 Fleet Manager (Copier/Fax), Fulfillment and Distribution in the Production Center to service 30 floors in New York and all Branch Offices (Domestic & International).