Reinaldo Adriansyah Email & Phone Number

Tangerang, Banten, Id

Cibitung, Jawa Barat, Indonesia

Project Handling & Software SupportProject Jamkrindo (Jaminan Kredit Indonesia) Skill : Nutanix Hypervisor, Linux Ubuntu, Linux Debian, Windows Server, Microsoft 365, Mikrotik, CiscoBasic Summary :• Worked collaboratively with vendors to resolve hardware or software issues expeditiously while minimizing disruptions to ongoing operations within the facility.• Monitoring Customer Devices Private Cloud (VMware VsPhere, Esolaris, Nagios, Solarwind, PRTG NMS, Prism Nutanix, Grafana)• Set up and maintained firewalls on servers, workstations and network hardware.• Improved system performance with regular firmware upgrades and patches for servers, switches, and other equipment.• Diagnosed and executed resolution for network and server issues.• Collaborated closely with cross-functional teams to support critical infrastructure projects within the data center environment.• Install, Clone, Replicate, Create Virtual Machines and manage physical and virtual servers on Vsphere and Prism as well as migrate hosts and datastores if necessary.• Supported senior teammates performing crisis management during critical situations or major service outages.

Cibitung, Jawa Barat, Indonesia

Basic Summary :* Create & Closed tickets, as well as monitoring incident and request tickets.* Reduced downtime through proactive troubleshooting and resolution of network, server, and storage issues.* Create daily and monthly reports as well as Handovers related to Requests or Incidents.* Worked flexible hours across night, weekend, and holiday shifts.* Assisted with day-to-day operations, working efficiently and productively with all team members.* Used latest network data and industry advancements to maintain optimum security levels.* Configured and maintained database servers for high-level performance and security.

Jakarta Raya, Indonesia

Basic Summary :• Assisted end-users with conference room equipment setup and operation.• Installed and configured operating systems and applications.• Contributed to the development of disaster recovery plans designed to minimize business disruptions caused by unforeseen events or emergencies affecting IT systems.• Offered assistance in implementing and developing training programs.• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.• Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.• Collaborated with the IT team on network infrastructure improvements, resulting in reduced service interruptions.• Generated reports to track performance and analyze trends.• Performed data backups regularly to safeguard critical information against loss or corruption due to system failures or security breaches.• Optimized PC performance through regular updates, patches, and system upgrades.• Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.• Researched and identified solutions to technical problems.• Monitored systems in operation and quickly troubleshot errors• Diagnosed and troubleshot hardware, software and network issues.• Configured hardware, devices, and software to set up work stations for employees.• Tested new software and hardware prior to deployment.• Streamlined IT support processes for quicker response times and improved user satisfaction.• Developed and implemented preventive maintenance procedures.• Monitored system performance to identify potential issues.• Configured and tested new software and hardware.• Maintained support policies and methods of support delivery to provide technically accurate solutions to users.

Jakarta, Jakarta Raya, Indonesia

Basic Summary :• Met with team personnel to share details of discovered issues and recurrent custom complaints.• Diagnosed and troubleshot hardware, software and network issues.• Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.• Researched new tactics to better hone responses and shorten remediation times.• Responded to customer inquiries and provided technical assistance over phone and in person.• Prevented potential system disruptions by conducting regular maintenance checks on client equipment and software installations.• Offered assistance in implementing and developing training programs.• Installed, configured and maintained computer systems and network connections.• Traveled with sales engineers on customer site visits to respond to specific technical questions.• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.• Mentored junior members of the team on best practices in issue resolution techniques.• Performed root cause analysis of reported issues to enact corrections.• Updated and maintained current customer support database.

Jakarta Barat, Jakarta Raya, Indonesia