Reinaldo Peterle Neto Email & Phone Number

São Paulo, Brasil

Brazil

+4,000 hours of Training Delivered+800 hours of Consulting+1,800 cases closed with 95.36% satisfactionAs an Application Engineer at Esko, I am responsible for providing technical support and troubleshooting for all Esko solutions across Latin America. This includes assisting customers with down systems, identifying and resolving issues, managing customer support cases, and following up on bugs until resolution. I possess a high level of technical expertise to handle advanced issues.Additionally, I specialize in training and implementing Esko software, offering both on-site and remote sessions for clients throughout the region. As an advanced instructor for the Esko Academy in WebCenter, Automation Engine, ArtPro+, and Phoenix, I have experience providing both basic and advanced training, as well as deploying configurations and workflow standardizations.My expertise also extends to creating customized workflows to automate prepress and printing processes in the Automation Engine, with deep knowledge in SmartNames, Workflow Parameters, XML, JDF, DynamicMarks, among other features of Automation. Moreover, I develop and implement workflows to facilitate remote approval in WebCenter and integrate with third-party systems.In summary, my role involves not only resolving technical issues and providing customer support but also delivering training, implementing advanced solutions, and ensuring customer satisfaction and success with Esko products.

Brazil

Leadership of a large team of enthusiastic support engineers, case coordinators, and administrative support staff to ensure excellent support for Esko's software and hardware solutions throughout Latin America, keeping customer platforms operational.Management of Critical Production Systems, with strong client relationship skills.Scheduling technical visits and monitoring critical support services.Identification of recurring issues and implementation of definitive action plans.PSP - Problem Solving Processes leader.Managing service levels and performance evaluation, tracking the number of support cases weekly and monthly through reports and dashboards.Establishment of KPIs and SLAs for the department, monitoring team performance with a focus on quality customer service.

Brazil

+4,000 hours of Training Delivered+800 hours of Consulting+1,800 cases closed with 95.36% satisfactionAs an Application Engineer at Esko, I am responsible for providing technical support and troubleshooting for all Esko solutions across Latin America. This includes assisting customers with down systems, identifying and resolving issues, managing customer support cases, and following up on bugs until resolution. I possess a high level of technical expertise to handle advanced issues.Additionally, I specialize in training and implementing Esko software, offering both on-site and remote sessions for clients throughout the region. As an advanced instructor for the Esko Academy in WebCenter, Automation Engine, ArtPro+, and Phoenix, I have experience providing both basic and advanced training, as well as deploying configurations and workflow standardizations.My expertise also extends to creating customized workflows to automate prepress and printing processes in the Automation Engine, with deep knowledge in SmartNames, Workflow Parameters, XML, JDF, DynamicMarks, among other features of Automation. Moreover, I develop and implement workflows to facilitate remote approval in WebCenter and integrate with third-party systems.In summary, my role involves not only resolving technical issues and providing customer support but also delivering training, implementing advanced solutions, and ensuring customer satisfaction and success with Esko products.

São Paulo

Development and maintenance of technologies and workflows. Responsible for pre-media, artwork and ensuring accuracy and quality. Coordination of ad delivery and confirmation, as well as the production and calibration of GMG color proofs. Supervision of digital print color in the print shop. Project management and administrative tasks, including budgeting and opening service orders in the Calcgraf system, with dedicated customer service.

São Paulo

Responsible for the traffic of advertising materials, delivery and confirmation in media, technical support for prepress, production, and color proof calibration. Development of advertising-oriented platforms (franchising) and customer service.

São Paulo, Barueri, Brasil

Technical responsibility for prepress. Installation and configuration of PDF software and workflows, printer and monitor calibration, overall color management.

Bachelor Of Technology (B.Tech.), Graphic Technology

Plans, executes, and coordinates graphic processes using advanced technologies. Develops editorial, advertising, and packaging projects.

Lato Sensu Graduat, It Governance

Promote skills related to IT Governance, IT strategic management, IT service continuity management, software quality, process and project.

Technical, Prepress, Graphic Industry

Plans, executes, and coordinates graphic design projects and pre-press production for various products, meeting client specifications.

Technical, Offset Operator, Graphic Industry

7662-15 Planejam serviços da impressão gráfica e ajustam máquinas para impressão. Realizam serviços da impressão gráfica, tais como.

It Technical, High School, Data Processing And Programming

Curso Médio Técnico em Informática