Reina Lou Bico

Reina Lou Bico Email and Phone Number

General Virtual Assistant / Customer Service / Fraud Analyst @ Cognizant
teaneck, new jersey, united states
Reina Lou Bico's Location
Calabarzon, Philippines, Philippines
About Reina Lou Bico

As an ambitious professional with critical thinking proficiency and extensive Fraud Analyst experience. I am interested to any job that was related to my work experience as it would a career highlight to be considered for such an opportunity with the company. I believe that my professional background and industrialist drive makes me an ideal candidate.I thrive in high-pressure and fast paced situations, striving for positive results by applying my customer service and decision making abilities. Further, I possess expertise in problem solving and acumen for maximizing performance and inspiring colleagues. I am able to visualize success and identify unconventional yet highly effective strategies for achieving it.I have skillfully balanced organizational objectives and productive relationships, strategizing and recommending ways in which to achieve and maintain a competitive business edge. My decision-making and observation talents have supported my professional growth.

Reina Lou Bico's Current Company Details
Cognizant

Cognizant

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General Virtual Assistant / Customer Service / Fraud Analyst
teaneck, new jersey, united states
Website:
cognizant.com
Employees:
278214
Reina Lou Bico Work Experience Details
  • Cognizant
    Process Executive
    Cognizant Jan 2024 - Present
    Philippines
    Bank ReconciliationData EntryReceipting
  • Ttec
    Fraud Analyst
    Ttec May 2023 - Jan 2024
    Calabarzon, Philippines
    *Finding genuine reservation to make every customer experience the world.*Weighing strong indicators that seem to be fraud.*Strive to resolve fraud cases including identity theft or unauthorized usage of credit or debit cards
  • Ttec
    Subject Matter Expert
    Ttec Jun 2022 - May 2023
    Calabarzon, Philippines
    *Receiving calls and complaints from guests.*Observing performance of newly hired colleagues and providing timely feedback to their respective team lead.*Monitoring and tracking assisted case from the newly hires.
  • Ttec
    Customer Service Specialist
    Ttec Mar 2021 - Jun 2022
    Sta. Rosa, Laguna
    Assisting guests in modifying, cancellations and making changes with their hotel booking.Handling daily complaints from the guests.Responsible for providing travel information, booking reservations, servicing existing reservations,and educating on company websites.
  • Concentrix
    Technical Support Representative
    Concentrix Sep 2020 - Mar 2021
    Makati, National Capital Region, Philippines
    Technical Support Representative troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.Moreover, Technical Support Representative need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.
  • Blessmart Fashion Inc.
    Payroll Associate
    Blessmart Fashion Inc. Feb 2020 - Jul 2020
    Muntinlupa, National Capital Region, Philippines
    *Timekeeping*Payroll Processing*Attendance Monitoring*Summary of Mandatory Benefits every month*Loans and other deductions monitoring
  • Sanford Marketing Corporation
    Treasury Assistant
    Sanford Marketing Corporation Nov 2017 - Sep 2019
    San Pedro Laguna Philippines
    Issuing and releasing of Petty CashReleasing of Terminal Pay and other cheques for paymentCounting of cashier's remittance and deposit sales. Balancing Foreign Exchange Funds, Petty Cash Fund and Loose Change FundsTransacts Western Union Remittance and Foreign Exchange
  • Mm Steel Service Center Corporation
    Sales Associate
    Mm Steel Service Center Corporation Aug 2016 - Feb 2017
    Ptc-Sez Brgy. Cabilang Baybay, Carmona, Cavite
    Receives inquires from customers.Receives Purchase Order and prepares Sales Requirement and Credit Limit Control.Monitors deliveries and undelivered materials.Solicits and encodes monthly Sales forecast of customer to FC list.Coordinates with QA when receiving complaints from customers.Prepare request for DM/CM for accepted quality claims and additional charges to customers.Coordinate with Impex regarding status of incoming raw materials.Filing of the Sales Quotation, Delivery Receipts and other papers related to Sales.
  • Wilram Enterprises
    Administrative Secretary/ Bookkeeper
    Wilram Enterprises Aug 2015 - May 2016
    Encodes the Daily Sales per Sales Invoice, Daily Sales per Delivery Receipts.Prepares the monthly vat disbursement, internal disbursement and summary of accounts payable to suppliers.
  • Ajfm Logistics Inc.
    Hr Staff
    Ajfm Logistics Inc. Jun 2013 - Mar 2014
    Collect and summarize timekeeping information.Process and close periodic payrolls.Print and issue payslip.

Reina Lou Bico Education Details

Frequently Asked Questions about Reina Lou Bico

What company does Reina Lou Bico work for?

Reina Lou Bico works for Cognizant

What is Reina Lou Bico's role at the current company?

Reina Lou Bico's current role is General Virtual Assistant / Customer Service / Fraud Analyst.

What schools did Reina Lou Bico attend?

Reina Lou Bico attended Polytechnic University Of The Philippines, Polytechnic University Of The Philippines.

Who are Reina Lou Bico's colleagues?

Reina Lou Bico's colleagues are Mohan Paramasivam, Akila Sethuraman, Thangamani Rangasamy, Birendra Panika, Yedida. Srilakshmibhavani, Sachin Kumar, Rahul Mallick.

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