Andrea Nicole Sapnu Email & Phone Number

Tarlac City, Central Luzon, Philippines

At TOA Global, talent solutions are crafted and refined by accountants for accountants. As global leaders in accounting talent recruitment, we’ve connected 4,000 experts with 1,130+ top firms in the US, Canada, Australia, New Zealand, and the UK. TOA Global is not your ordinary BPO. We’re dedicated to: ➢ Rigorous vetting that attracts seasoned accounting experts ➢ High retention rates and long-term success ➢ Enhancing diversity in our candidate pool We aim to foster a positive work environment that draws in and retains elite talent.

Tustin, California, United States

Just when I thought my career plateaued, I was selected for the management training program, preparing me for a supervisory role in Marketing. This program equipped me with valuable skills: developing and executing content plans that resonate with target audiences, ensuring brand consistency and clarity through proofreading and copyediting, and most importantly, empowering teams. Speaking of teams, I embarked on the challenge of fostering collaboration not only for content writers, but also for creatives, social media specialists, and web development teams.

Tustin, California, United States

This role allowed me to share my knowledge by facilitating workshops on copywriting and content marketing. I actively participated in brainstorming sessions, contributing to problem-solving and decision-making within the Marketing Department. To ensure high-quality content, I provided timely feedback and suggestions to content writers. Additionally, I maintained KPI trackers and compiled insightful reports to monitor progress.

Tustin, California, United States

A moment of clarity struck—life's too brief to wait. It was time to chase my writing dreams. So, I took a leap of faith and landed a content writer role at a US-based, Asian-owned startup specializing in virtual assistant offshoring. Beyond crafting content, I embraced diverse marketing tasks: email campaigns, landing pages, blogs, brochures, website revamps, scripts, infographics, social media content—anything B2B related. From real estate to coaching, property management to HVAC, we catered to a wide range of industries.

Tustin, California, United States

My experience writing for Yokly wasn't limited to just their brand. I also had the opportunity to craft content for Agapay, a sister company specializing in premium business solutions for credit card processing services. Leveraging my prior experience in FinTech, I tailored content for this distinct niche, catering to industries like travel agencies, CBD businesses, attorney services, and other high-risk ventures.

Philippines

As the pandemic subsided, I saw an exciting opportunity to return to my previous BPO company as a Learning Apprentice under the same FinTech campaign. Here, I spearheaded the launch of a process update newsletter that was well-received by my learning manager and our customer service associates.My main role is to deliver training programs for customer service associates across various lines of business (LOBs), from onboarding new hires to upskilling tenured associates in areas like soft skills and inbound email expertise. I particularly enjoyed cross-training hotline agents to non-voice channels, consistently achieving a 100% quality certification rate for all my batches. Furthermore, I took on a leadership role, providing one-on-one coaching, adjusting timestamps, and offering operational support to the team. Outside production, I also collaborated closely with the talent acquisition team, conducting final interviews, reviewing hiring profiles, and participating in 90-day review meetings.

Tarlac City, Central Luzon, Philippines

In a fast-paced FinTech environment, I provided exceptional customer service via email. I helped clients navigate financial and non-financial transactions, acknowledged partnership inquiries, and offered basic troubleshooting steps. At the time, I wanted to pursue the Quality Assurance Analyst role, so I collaborated closely with team leaders, assisting with quality audits and facilitating team meetings. While this experience wasn't directly related to content writing, it honed my ability to communicate, understand diverse needs, and deliver exceptional service, all of which are invaluable skills for my future career in writing.My dedication was recognized with awards like:• Top Social Media Agent awardee for January 2020• Best in Quality recipient for 4 months• Zero lost hours for the whole employment

My 3 years as a campus journalist were a journey of discovery, from honing my writing skills across different sections to falling in love with creating poetry (both as a form of expression and a way of life).This experience wasn't just about crafting stories; it also opened my eyes to the realities faced by minorities. This awakened a passion in me to advocate for inclusive development, ensuring everyone benefits from progress. My column name was Guts and Roses, symbolizing power and peace, where I wrote about mental health, sustainability, equality, and language. Here are my recognitions:• Associate Editor-in-chief (2017)• Literary Editor (2017) • Champion, Poetry Writing (Regional Higher Education Press Conference, 2019)• 3rd Place, Pagsulat ng Tula (Luzonwide Higher Education Press Conference, 2017)• 2nd Place, Pagsulat ng Tula (Regional Higher Education Press Conference, 2016)• Resource Speaker for Feature Writing (2017)

Tarlac City, Central Luzon, Philippines

For my undergraduate internship, I had the rewarding opportunity to create educational materials that ignite a love for learning in young minds. I wrote and proofread content for a local publisher that supplies elementary to secondary-level textbooks and workbooks to private schools within Luzon, both in English and Filipino.Notably, my children's poem was published in a Values Education book, helping to shape positive ideals in young readers.

Bachelor Of Arts, English Language And Literature/Letters, 1.88

Activities and Societies: • The Work - The Official Student Publication (Assoc. Editor/Literary Editor) • Committee on Student Elections.

Certificate Course, Teacher Education And Professional Development, Specific Subject Areas