Reji James Email and Phone Number
Reji James work email
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Reji James personal email
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I am an accomplished growth-oriented leader with a demonstrated track record working across domains for various consulting service organizations. I have held growth leadership positions at Altudo, TechMahindra, BORN Group, Astound Commerce, Demandware (a Salesforce company), and Sapient Nitro. Furthermore, I recently ventured into entrepreneurship by establishing an independent consulting agency, focusing on providing expert guidance within the Customer Experience domain.At TechMahindra XDS, as as Senior Client partner, I played a pivotal role in owning a multi-million dollar target. In addition, shaped and executed on a comprehensive go-to-market strategy across diverse industries such as retail, health/life sciences, telecom, and banking/financial services. At BORN group (part of TechM), as well as Astound Commerce, I successfully built and led a team of project/support managers and Account Directors while exceeding (50% growth) YOY revenue targets. In this capacity, I held accountability for the seamless delivery, support, and maintenance of digital commerce sites for enterprise customers.Recently, I am the founder of North Cascades consulting, where I leverage my 15+ years of experience in digital experience and consulting services to help clients improve their customer experience (CX), growth strategy, practice development, and customer acquisition/retention My extensive experience in hunting, farming/nourishing, developing successful go-to-market strategies, managing high-performance teams, and exceeding targets has prepared me with a unique set of skills that are client focused.
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Chief Operating OfficerThe Frank Doolittle Company Dec 2024 - PresentBellevue, Washington, Us -
FounderNorth Cascades Consulting Mar 2023 - Present- Brand Benchmarking using Gen AI and deep mining- Growth strategy, practice development and customer acquisition /retention.- Digital marketing, KPI measurement and monitoring for enhancing site revenue- Growth strategy across legal, Health & Life Sciences, FinTech and retail- Sales funnel optimization, customer acquisition/retention, forecasting, pipeline building, services and pricing- GTM strategy, Market trends and services analysis- Fractional Chief Growth Officer for Discover Ember (Mar – Jun 2023)- Chief Growth Officer (July – Nov 2023) for Altudo, an award winning CX focused agency that delivery exceptional customer experience via personalization, across the entire customer journey.
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Svp/Client Partner, Techm Xds Integrated ServicesTech Mahindra Xds Feb 2020 - Jan 2023- Operationalize cross agency services, acquire and retain customers across Health/Life Sciences, FinTech, Telcom and Retail- Formulate go-to-market service strategy across industriesSVP/Head, NA Post-production ServicesFeb 2020 - Apr 2022- Accountable for the growth and retention of a portfolio of Commerce customers on multiple platforms (SAP Hybris, Adobe, Salesforce and Shopify)- Manage a practice of Project and Support managers - Customer satisfaction/success, sales growth, delivery and retention of customer portfolios- Deal pricing, contract management and customer strategy- Delivery of Feature enhancements, content, creative, service audits, digital marketing, QBRs, roadmap planning, CDP, metrics analysis and 24x7 managed services
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Vp, Global Client ServicesAstound Commerce Jul 2016 - Jul 2019New York, New York, Us• Accountable for a global customer portfolio which included customers like Carters, Adidas, L’Oreal, Under Armour and 40+ other accounts across verticals like beauty/cosmetics, clothing, sporting goods and pharma• Exceeded CSAT and YOY revenue growth targets each year • Met margin targets each year• Exceeded client services team retention targets• Partnered with sales team to acquire new customers, set pricing, create implementation plan and negotiate deal structure• Built & managed a digital services customer facing team consisting of 20 Client Directors/Managers• Oversight of engagements which spanned Salesforce cloud, NetSuite, IBM, Hybris, Intershop and Magento (now Adobe Commerce Cloud)• Defined and streamlined customer engagement/enablement processes, on-boarded new customers, created customer tier classification, pricing models and account planning processes• Helped lead Astound Commerce to Salesforce Platinum consulting partner status and Partner of the year in 2017/2018 -
Sr.Director, Global Client ServicesAstound Commerce Aug 2015 - Jun 2016New York, New York, Us -
Sr. Director, Client ServicesDemandware Nov 2013 - Jun 2015San Francisco, California, UsRegional Client Services Director for NA-West/Central & Canada - Regional practice director with team (Architects and EMs) and P&L ownership- Sold new services to customer base- Engagement oversight for 60+ customers- Supported sales team in acquiring new customers- Active management of Tier 1 customers- Support and enable partners- Negotiated and priced services contracts -
Director, Client ServicesDemandware Jan 2012 - Oct 2013San Francisco, California, UsManaged a team of Solution Architects, clients and partners for US- West and Canada regions. P&L responsibility for the region. -
Consulting Engagement ManagerDemandware Jul 2010 - Jan 2012San Francisco, California, UsOwner of Independent Consulting business. Consulted at Demandware as an Independent Consultant accountable for implementation and deployment of large-scale eCommerce programs and client relationships. -
Sr. Manager, Program ManagementSapient Corp Jul 2007 - May 2010Boston, Ma, UsSr. Program Manager -
Sr. Project Manager (Contract)Fidelity Investments - Brokerage Apr 2005 - Jun 2007Boston, Ma, UsContract Senior Project Management roles with various Financial Services firms (State Street Corporation, Fidelity Investments & Citizens Bank).
Reji James Skills
Reji James Education Details
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Questrom School Of Business, Boston UniversityGeneral Management -
Savitribai Phule Pune UniversityMasters Degree In Computer Science -
St. Stephen'S College, Delhi University, IndiaPhysics -
St. Xavier School - DelhiSciences
Frequently Asked Questions about Reji James
What company does Reji James work for?
Reji James works for The Frank Doolittle Company
What is Reji James's role at the current company?
Reji James's current role is Professional services, Account management and operations.
What is Reji James's email address?
Reji James's email address is re****@****oup.com
What schools did Reji James attend?
Reji James attended Questrom School Of Business, Boston University, Savitribai Phule Pune University, St. Stephen's College, Delhi University, India, St. Xavier School - Delhi.
What skills is Reji James known for?
Reji James has skills like E Commerce, Crm, Program Management, Management, Cross Functional Team Leadership, Leadership, Consulting, Software Project Management, Saas, Integration, Requirements Analysis, Strategy.
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