Reji James

Reji James Email and Phone Number

Professional services, Account management and operations @ The Frank Doolittle Company
Reji James's Location
Woodinville, Washington, United States, United States
Reji James's Contact Details
About Reji James

I am an accomplished growth-oriented leader with a demonstrated track record working across domains for various consulting service organizations. I have held growth leadership positions at Altudo, TechMahindra, BORN Group, Astound Commerce, Demandware (a Salesforce company), and Sapient Nitro. Furthermore, I recently ventured into entrepreneurship by establishing an independent consulting agency, focusing on providing expert guidance within the Customer Experience domain.At TechMahindra XDS, as as Senior Client partner, I played a pivotal role in owning a multi-million dollar target. In addition, shaped and executed on a comprehensive go-to-market strategy across diverse industries such as retail, health/life sciences, telecom, and banking/financial services. At BORN group (part of TechM), as well as Astound Commerce, I successfully built and led a team of project/support managers and Account Directors while exceeding (50% growth) YOY revenue targets. In this capacity, I held accountability for the seamless delivery, support, and maintenance of digital commerce sites for enterprise customers.Recently, I am the founder of North Cascades consulting, where I leverage my 15+ years of experience in digital experience and consulting services to help clients improve their customer experience (CX), growth strategy, practice development, and customer acquisition/retention My extensive experience in hunting, farming/nourishing, developing successful go-to-market strategies, managing high-performance teams, and exceeding targets has prepared me with a unique set of skills that are client focused.

Reji James's Current Company Details
The Frank Doolittle Company

The Frank Doolittle Company

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Professional services, Account management and operations
Reji James Work Experience Details
  • The Frank Doolittle Company
    Chief Operating Officer
    The Frank Doolittle Company Dec 2024 - Present
    Bellevue, Washington, Us
  • North Cascades Consulting
    Founder
    North Cascades Consulting Mar 2023 - Present
    - Brand Benchmarking using Gen AI and deep mining- Growth strategy, practice development and customer acquisition /retention.- Digital marketing, KPI measurement and monitoring for enhancing site revenue- Growth strategy across legal, Health & Life Sciences, FinTech and retail- Sales funnel optimization, customer acquisition/retention, forecasting, pipeline building, services and pricing- GTM strategy, Market trends and services analysis- Fractional Chief Growth Officer for Discover Ember (Mar – Jun 2023)- Chief Growth Officer (July – Nov 2023) for Altudo, an award winning CX focused agency that delivery exceptional customer experience via personalization, across the entire customer journey.
  • Tech Mahindra Xds
    Svp/Client Partner, Techm Xds Integrated Services
    Tech Mahindra Xds Feb 2020 - Jan 2023
    - Operationalize cross agency services, acquire and retain customers across Health/Life Sciences, FinTech, Telcom and Retail- Formulate go-to-market service strategy across industriesSVP/Head, NA Post-production ServicesFeb 2020 - Apr 2022- Accountable for the growth and retention of a portfolio of Commerce customers on multiple platforms (SAP Hybris, Adobe, Salesforce and Shopify)- Manage a practice of Project and Support managers - Customer satisfaction/success, sales growth, delivery and retention of customer portfolios- Deal pricing, contract management and customer strategy- Delivery of Feature enhancements, content, creative, service audits, digital marketing, QBRs, roadmap planning, CDP, metrics analysis and 24x7 managed services
  • Astound Commerce
    Vp, Global Client Services
    Astound Commerce Jul 2016 - Jul 2019
    New York, New York, Us
    • Accountable for a global customer portfolio which included customers like Carters, Adidas, L’Oreal, Under Armour and 40+ other accounts across verticals like beauty/cosmetics, clothing, sporting goods and pharma• Exceeded CSAT and YOY revenue growth targets each year • Met margin targets each year• Exceeded client services team retention targets• Partnered with sales team to acquire new customers, set pricing, create implementation plan and negotiate deal structure• Built & managed a digital services customer facing team consisting of 20 Client Directors/Managers• Oversight of engagements which spanned Salesforce cloud, NetSuite, IBM, Hybris, Intershop and Magento (now Adobe Commerce Cloud)• Defined and streamlined customer engagement/enablement processes, on-boarded new customers, created customer tier classification, pricing models and account planning processes• Helped lead Astound Commerce to Salesforce Platinum consulting partner status and Partner of the year in 2017/2018
  • Astound Commerce
    Sr.Director, Global Client Services
    Astound Commerce Aug 2015 - Jun 2016
    New York, New York, Us
  • Demandware
    Sr. Director, Client Services
    Demandware Nov 2013 - Jun 2015
    San Francisco, California, Us
    Regional Client Services Director for NA-West/Central & Canada - Regional practice director with team (Architects and EMs) and P&L ownership- Sold new services to customer base- Engagement oversight for 60+ customers- Supported sales team in acquiring new customers- Active management of Tier 1 customers- Support and enable partners- Negotiated and priced services contracts
  • Demandware
    Director, Client Services
    Demandware Jan 2012 - Oct 2013
    San Francisco, California, Us
    Managed a team of Solution Architects, clients and partners for US- West and Canada regions. P&L responsibility for the region.
  • Demandware
    Consulting Engagement Manager
    Demandware Jul 2010 - Jan 2012
    San Francisco, California, Us
    Owner of Independent Consulting business. Consulted at Demandware as an Independent Consultant accountable for implementation and deployment of large-scale eCommerce programs and client relationships.
  • Sapient Corp
    Sr. Manager, Program Management
    Sapient Corp Jul 2007 - May 2010
    Boston, Ma, Us
    Sr. Program Manager
  • Fidelity Investments - Brokerage
    Sr. Project Manager (Contract)
    Fidelity Investments - Brokerage Apr 2005 - Jun 2007
    Boston, Ma, Us
    Contract Senior Project Management roles with various Financial Services firms (State Street Corporation, Fidelity Investments & Citizens Bank).

Reji James Skills

E Commerce Crm Program Management Management Cross Functional Team Leadership Leadership Consulting Software Project Management Saas Integration Requirements Analysis Strategy Product Management Agile Methodologies Pre Sales Cloud Computing Analytics Team Leadership Vendor Management Enterprise Architecture Customer Relationship Management Account Management Enterprise Software Professional Services Sdlc Unix Team Management Oracle Product Marketing Start Ups Mobile Devices Web Analytics Business Analysis Business Strategy Business Intelligence It Strategy Software Development Software As A Service Management Consulting Product Development Competitive Analysis Strategic Partnerships Outsourcing

Reji James Education Details

  • Questrom School Of Business, Boston University
    Questrom School Of Business, Boston University
    General Management
  • Savitribai Phule Pune University
    Savitribai Phule Pune University
    Masters Degree In Computer Science
  • St. Stephen'S College, Delhi University, India
    St. Stephen'S College, Delhi University, India
    Physics
  • St. Xavier School - Delhi
    St. Xavier School - Delhi
    Sciences

Frequently Asked Questions about Reji James

What company does Reji James work for?

Reji James works for The Frank Doolittle Company

What is Reji James's role at the current company?

Reji James's current role is Professional services, Account management and operations.

What is Reji James's email address?

Reji James's email address is re****@****oup.com

What schools did Reji James attend?

Reji James attended Questrom School Of Business, Boston University, Savitribai Phule Pune University, St. Stephen's College, Delhi University, India, St. Xavier School - Delhi.

What skills is Reji James known for?

Reji James has skills like E Commerce, Crm, Program Management, Management, Cross Functional Team Leadership, Leadership, Consulting, Software Project Management, Saas, Integration, Requirements Analysis, Strategy.

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