• All telephony and all peripherals ,Removal of virus , security issues ,Installation of windows & MAC and mobile and Configuration of computer Peripherals Responsible for answering customer calls regarding technical Issues and abide by the prescribed norms• Technical support (voice) : Responsible for answering customer call( customers from us, uk, Canada, Australia) have to probe and understand the customers concern and the issue and provide the technical assistance and issue resolution• Utilized in-depth product knowledge to recommend additional products Cross-Selling McAfee Security Products by effectively recommending additional McAfee security solutions to enhance customer protection and increase sales• Internet providers like Verizon, At&t, CenturyLink, bell Canada, bright speed ,aol, optimum will include McAfee protection as part of there service, I was also a part of this team which provided technical support assistance from Mcafee for the above mentioned internet providers in united states and Canada• Handled high priority inbound calls for issues related to Transaction monitoring Identity theft protection Credit monitoring Online account clean up and Scenarios were customers get hacked or information stolen online

International voice process US

Worked as field collection and loan officer • Approves loans by forwarding applications to loan committee. Completes loan contracts by explaining provisions to applicant, obtaining signatures and collecting fees. Prepares and submits timely and accurate loan files.