Rejo Varghese Email & Phone Number

Chantilly, Va, Us

14900 Conference Center Dr #500, Chantilly, Va 20151

Experienced Director of Talent Acquisition with expertise in client relationship management, ATS and VMS utilization, implementation partner collaboration, and team management. Proven track record in building strong client relationships, optimizing recruitment processes, and leading high-performing teams.Responsibilities:• Cultivate and maintain strong client relationships, including implementation partners and direct clients, to understand their talent acquisition needs and provide tailored solutions.• Utilize ATS and VMS platforms to streamline recruitment processes, ensuring efficient candidate tracking, workflows, and reporting.• Collaborate with implementation partners and direct clients to align recruitment strategies and successfully execute talent acquisition initiatives.• Lead recruitment project planning, execution, and monitoring, ensuring seamless collaboration and achievement of shared goals.• Provide leadership and guidance to a team of recruiters, setting performance standards and fostering a collaborative and inclusive team culture.If you are seeking an experienced Director of Talent Acquisition with expertise in client relationship management, ATS and VMS utilization, implementation partner collaboration, and team management, let's connect. Together, we can drive exceptional talent acquisition results.

Itechnoforge helps customers to do business better leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and a vertically aligned business model. Our dedicated emerging technologies ‘Centers of Excellence’ enable us to harness the latest technology for delivering business capability to our clients.Responsibilities:• Manage a team of 10-15 members within the outbound team, ensuring smooth operations and high performance standards.• Ensure compliance with all company processes and policies, overseeing day-to-day administrative tasks, including production floor management.• Lead efforts to maintain high levels of employee satisfaction and morale through the effective utilization of reward and recognition tools.• Implement and oversee the Performance Management Process, providing leadership and guidance to help employees achieve their maximum potential.• Conduct regular meetings with team members to plan their development paths, assess progress, and offer coaching and resources for improvement.• Collaborate with the Workforce Management team to optimize scheduling and leave planning, making informed decisions in both routine and critical situations.• Spearhead the AHT (Average Handling Time) Project for the entire process, ensuring efficiency and productivity goals are met.• Assume the role of Manager on Duty (MoD) in the absence of the Reporting Manager, maintaining operational continuity and providing leadership as needed.• Cultivate and manage relationships with various clients, addressing their needs and ensuring satisfaction.• Develop and deliver training sessions to team members, fostering skill development and continuous improvement.• Provide daily reports to the manager, updating on team performance, challenges, and achievements.• Engage in lead generation activities to generate leads for various clients, contributing to business growth and success.

Esegma InfoSolutions, a company which offers absolute services in website design and/or website redesign for all size of businesses, small or large, and have specialized in Customized eCommerce Solution, Software development, Link Building, SEO services and Professional Answering Service. Business Process Outsourcing with multiple Clients’ Responsibilities:• Managed both outbound and inbound call center activities while leading a team of 5 members, ensuring smooth operations and high-quality service delivery.• Provided technical support and backup assistance for domain and cloud hosting, addressing customer inquiries and resolving issues effectively.• Conducted regular meetings with team members to discuss their development goals, assess progress, and provide coaching and resources for skill enhancement.• Collaborated with the Workforce Management team to optimize scheduling and leave planning, making informed decisions in both routine and critical situations. Led the AHT (Average Handling Time) Project to improve efficiency across the entire process.• Assumed leadership responsibilities as the Lead in the absence of the Team Leader, ensuring continuity of operations and providing guidance to team members.• Submitted regular reports to the Team Leader, updating on team performance, project statuses, and any challenges faced.• Engaged in multiple projects across various domains, demonstrating adaptability and versatility in handling different tasks and responsibilities.

Business outsourcing can provide redefine back-office operations by taking an end to end process view that overrides functional boundaries. This means reduced cost and increased strategic flexibility while simplifying multiple functions. Plexus has both the experience and capabilities to help organizations bundle business processes together and include IT in a single deal to help reduce operating risk, simplify the governance process, reduce redundancies and costs, and improve overall in inbounds as well as outboundResponsibilities:• Collaborated as a team member within the Outbound Call Center, reporting directly to the Team Leader.• Engaged in various projects as assigned, demonstrating adaptability and versatility.• Achieved consistent performance by meeting monthly targets for key metrics with a focus on maintaining 100% quality standards.• Maintained perfect attendance throughout the entire duration of employment, demonstrating reliability and commitment to duty.• Provided regular reports to the Team Leader, updating on progress, challenges, and successes.

Bachelor Of Arts (B.A.), English Language And Literature/Letters, First Class

Ssc, 10Th, A

Hsc, 12 Th