Manage service cycle within the company, lead and manage customer Experience/Escalation Team, Manage lead stakeholders for sorting out escalation and ensure service delivery on time

Manage internal and External stake holders, coordinate and execute changes within organisation, handle customer escalations, internal and external meeting management, office administration, etc.

Apprentice , SAP user end support

Sales of K3, K10, K12 products, Monitor and Guide Team to Achieve Target, Handle Customer Escalations, Handle Zoom section for converted customers.

Managing and administrating overall activities of the firm

Sourcing of Employees through Job portals , social media ,follow up with candidates Coordinated Interviews , Documents submission and onboard formalities ,maintain trackers of candidates for each level of interview

Perform hardware and software Troubleshooting for various issues on the workfloor , VOIP Troubleshooting ,Assets Management, Conduct routine Maintaince of hardwares, coordinate with Network and Server Team for various connectivity issues , Assist Junior Team In solving critical issues ,Patch Management, antivirus management ,coordinate emergency activities and updatation across the 5 facilities located in chennai , Provide remote support over Anydesk,Teamviewer to US, manila ,other Indian… Show more Perform hardware and software Troubleshooting for various issues on the workfloor , VOIP Troubleshooting ,Assets Management, Conduct routine Maintaince of hardwares, coordinate with Network and Server Team for various connectivity issues , Assist Junior Team In solving critical issues ,Patch Management, antivirus management ,coordinate emergency activities and updatation across the 5 facilities located in chennai , Provide remote support over Anydesk,Teamviewer to US, manila ,other Indian office employees. Show less