Lead, coach, inspire and transformMentoring and Team managementImplementation of Izo Franchise Success HubCX/EX Product and methodology developmentOperations Controlling & Quality AssuranceAchievements:Dashboard based Franchise managementFully remote Intensive Training Program (40 hours)impacting on +200 employees.Only have clients that are promoters (NPS VoC)

This experience has offered me the opportunity to not only take responsibility for the Learning Experience area within the IZO Group, but to design and evolve strategies and experiences for our partners in Europe and Latin America, in order to support them in their growth.

Thanks to this professional opportunity I left my comfort zone and say goodbye forever. This experience allows me to combine my knowledge and experience as a facilitator, designer, consultant and mentor with a clear focus on innovation, incorporating an increasingly crucial element in my development: implementations based on technological solutions.Main tasks: Responsible for Learning Experience in the IZO group: Design & Development of Learning Experience strategy and plan, Development of learning paths, LMS ManagementDevelopment of methodologies and tools for new Customer Experience and Service Design products Methodological development and training for IZO Operations teams in Spain and Latin America channeling innovation in the companyDesign, development and launch of new services and their first execution in real projects Execution of Customer Experience and Employee Experience projects in Europe and Latin AmericaAchievements:Implementation of internal certification program in the IZO groupMeasurement of NPS of all Learning Experience initiatives for their continuous development

This experience has allowed me to grow exponentially, working in different contexts and cultures throughout Spain and Latin America, in order to develop projects of Customer Experience, Employee Experience and Patient Experience from the diagnosis of the experience to the transformation and implementation. Main tasks: Facilitation of workshops, application of innovation methodologies, in-house team training, project management and team management at the international level. Development of qualitative and quantitative studies.Achievements:International and transversal professional career (in countries such as: Spain, El Salvador, Costa Rica, Argentina, Chile, Peru, Mexico) covering sectors such as Pharmaceuitcal, Telecommunications, Insurance, Banking, Automotive, Retail, Education and moreImplementation of redesigned customer experiences in specific interactions through pilot programs that were regionalizedExtensive experience in project development of Customer Experience, Employee Experience and Voice of the Customers Programs

Imparto clases de Customer Experience en:Programa Superior en Marketing DigitalMáster en Marketing DigitalPrograma Superior en Customer Experience Management

This experience has allowed me to expand the application of Design Service and Customer Experience in the context of higher education collaborating with the company Qualitas T& GLtd. The project has grown through my thesis project and today LxLab counts with a portfolio of services focused on Learning Experience. Main tasks: I collaborate with Lxlab as a strategic advisor for Learning Experience Design, ensuring methodologies and people centered project development.Achievements:Academic publication of the results of the LxLab development project in the Annual publication of the University of Szeged. Track Leader LX meets Service Design at the second annual conference in Learning Experience (The Hague, Netherlands 2017)

I am a member of the trendwatching.com global trend community to help identify customer trends and business innovations. Discover trends insights and success stories from a local perspective.

This stage represents the great leap that allowed me to refocus my professional career towards innovation and service design, and to contribute a new concept to Hungary through the professional services of my company. No doubt an exciting, enriching period with lot of challenges that permitted me to acquire an entrepreneurial mindset. Achievements: Foundation and development of my own company in Hungary. Create and grow an active community of Service Design in Hungary on Facebook +500 members.

Main tasks: As service designer had the responsibility to deliver complex design projects applying Design Thinking from the project brief, qualitative research (observation, focus gorup, in-depth interview), ideation (co-creation sessions and generative methods), prototyping and testing until the implementation. Align business’ needs with users’ needs and transform them into new service and business concepts. Applying agile methodologies.Achievements:Service design project development in different sectors as Technology, Food and Beverages and Pharma in Hungary.

This experience allowed me to work as a service designer from an in-house perspective, leading the Innovation team in Spain.Main tasks:-Align Business Innovation with JLLs strategic business needs and discover new business opportunities-Align the company's strategy with real customer needs-Service Design project management (digital projects: JLL Agencies web portals, Back office design)-Internal business process development (CRM)-Build new capabilities, support the cultural change adapting new work methodologies (Business Model Canvas adaptation, JLL Trivial, Reborn Retail)Achievements:Increase web traffic with 300% and double qualified leads through the implementation of the JLL Inmuebles project.Streamline the efficiency of the Residential team through the implementation of a Back Office interface focused on the needs of employees.Publication in the SDN network about how to bring an in-house service design unit to reality

Collaborate with different kind of projects as part of the innovation program, planned for 2014 "Business Innovation & Cultural Change". Help the company drive its own innovation through the methodology of Design Thinking. Support human-centered design process involving careful observations of people; gathering insights from those observations and other creative perspectives; exploring and defining design opportunities; helping to define strategy; creating tangible design expressions; and communicating the essence of these ideas.Speed Thinking Jam- serie of creative workshops for employees with a final challenge. The objective of the course is to quit from the routine, think outside the box and give them useful creative tools to help their work.

I have the opportunity to be part of the mentor team in a start-up incubation program at Kreater, integrating my experience and knowledge as a facilitator, service designer and entrepreneur.Main tasks: My mission is to help entrepreneurs who have a project idea or a company just getting ready to launch applying the method of Design Thinking.Non-profit activity.

This experience was key to my professional development in terms of planning and development of integral projects, managing several suppliers, and gave me the opportunity to work internationally.Main tasks: Complex interior design projects from the first design concepts until the implementation of the projects. Responsible for design concepts, project management, visualization, provider management and material selections.Achievements:Successful implementation of interior design projects for private homes in Hungary and the Netherlands.Publication of my interior design project in one of the most important interior design magazine in Hungary.

This experience gave me a global vision of all the functional areas of a fashion retail organization which allowed me to make more efficient decisions under pressure and develop actions with marked business objectives.Main tasks: Be creative to improve the store sales. React, replace, arrange, decorate store windows, surprise the customers, work in team and continuously train them.Achievements:Store opening Market Central, Budapest, september of 2012Reopening Szeged Pláza, Szeged, october of 2012Store opening Sopron Pláza, Sopron, november of 2012

A period full of learning. It was an important stage of my career in which I discovered my vocation for design and built one of the main ingredients of my current profile.Main tasks: Responsible of the elaboration of different plans, sketches in 3D, furniture design and selection of materials for diverse projects presented with efficacy and creativity.Posession of recommendation letter.