Reza K. Email & Phone Number

Calgary, Alberta, Canada

Greater Calgary Metropolitan Area

- Support users nationally remotely and on-site to ensure resolution of issues - Responsible for supporting all types of computer including laptops, desktops, and thin-clients - Support up to 5000 concurrent users on Citrix Work Space- Account/group management in Microsoft Server, Active Directory, Exchange Server- Provide first level support for Operating.

Calgary, Canada Area

- Maintained, troubleshot, and repaired computer systems, hardware, and computer peripherals.- Documented, maintained, upgraded and replaced hardware and software systems.- Supported user account information including rights, security, and systems groups.- Trained employees, identified and repaired product failures, orders and replaced parts as needed..

Calgary, Canada Area

- Used Bootstrap, CSS3, HTML5, and TypeScript to create user interfaces that are functional, attractive and responsive- Creation of Angular 2 services to communicate with RESTful API- Created and ran unit and end to end testing using Jasmine, Karma, and Protractor- Researched, evaluated, and integrated third party libraries into the project.

Tehran Province, Iran

• Recognized the needs of the customers and provided detailed information to them about the technical specifications of the computer hardware/software offered by the company
• Maintained, troubleshot and administered the users of local area networks (LAN), mainframe networks, computer workstations, connections to the Internet and peripheral equipment
• Provided business systems, network and Internet support to users in response to identified difficulties
• Created, maintained, and managed user accounts in Active Directory and group policies

Tehran Province, Iran

• Communicated electronically and in person and provided technical support with computer users experiencing difficulties to determine and document the problems experienced
• Installed, modified, problem solved and troubleshot computer hardware and software
• Installed, problem solved and troubleshot computer peripherals for users such as printers, scanners, webcams
• Managed the IT service desk system that includes escalating support tickets, escalating to the appropriate support channel, providing support to end-users and closing tickets in a timely manner
• Responded to email messages for customers seeking help
• Trained other technicians in the Department of Computer

Yasuj, Iran

• Recognized the needs of the users and provided detailed information to them about the technical specifications of the computer hardware/software offered by the company
• Maintained, troubleshot and administered the users of local area networks (LAN), mainframe networks, computer workstations, connections to the Internet and peripheral equipment
• Provided business systems, network and Internet support to users in response to identified difficulties
• Created and maintained user accounts in Active Directory

Graduate Certificate, Object Oriented Software Development

Activities and Societies: Making Individual and team Computer Software Projects training in object-oriented programming, web-based.

Diploma, Computer Hardware Technology/Technician, Diploma

Activities and Societies: Preparing and maintenance computer hardware

Bachelor'S Degree, Agricultural Engineering

Food engineering is a multidisciplinary field which combines microbiology applied physical sciences, chemistry, and engineering for food.