Reza K. Email & Phone Number

Calgary, Alberta, Canada

Greater Calgary Metropolitan Area

- Support users nationally remotely and on-site to ensure resolution of issues - Responsible for supporting all types of computer including laptops, desktops, and thin-clients - Support up to 5000 concurrent users on Citrix Work Space- Account/group management in Microsoft Server, Active Directory, Exchange Server- Provide first level support for Operating systems Windows 10 and 11, Linux, and an array of enterprise applications like Office365, Citrix WorkSpace, BES, Intune, Papercut, SCCM, CRM, Share Point, Adobe, Zoom- Design, implementation and support of common types of computer networks LAN, WAN, Wi-fi as well as configuration of common brands of switches, routers and modems such as Hitron, Asus, HP, Ubiquti- Project implementation VoIP phones projects and user support - Mitrel and Yelink (MS Team phone)- Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and action taken, through to final resolution with the ticketing system ServiceNow and Jira- Support user account information including rights, security, and systems groups- Maintain and support IOS devices iPhone 6-13, iPad mini, and Pro- Provide support and maintenance for ethernet and Wi-Fi, Microhard modems and routers- Work with vendors for sourcing of hardware sales and service

Calgary, Canada Area

- Maintained, troubleshot, and repaired computer systems, hardware, and computer peripherals.- Documented, maintained, upgraded and replaced hardware and software systems.- Supported user account information including rights, security, and systems groups.- Trained employees, identified and repaired product failures, orders and replaced parts as needed.- Determined and recommended which products or services best fit the customers' needs.- Created image and recovered data in HDD and SSD

Calgary, Canada Area

- Used Bootstrap, CSS3, HTML5, and TypeScript to create user interfaces that are functional, attractive and responsive- Creation of Angular 2 services to communicate with RESTful API- Created and ran unit and end to end testing using Jasmine, Karma, and Protractor- Researched, evaluated, and integrated third party libraries into the project.

Tehran Province, Iran

• Recognized the needs of the customers and provided detailed information to them about the technical specifications of the computer hardware/software offered by the company• Maintained, troubleshot and administered the users of local area networks (LAN), mainframe networks, computer workstations, connections to the Internet and peripheral equipment• Provided business systems, network and Internet support to users in response to identified difficulties• Created, maintained, and managed user accounts in Active Directory and group policies

Tehran Province, Iran

• Communicated electronically and in person and provided technical support with computer users experiencing difficulties to determine and document the problems experienced• Installed, modified, problem solved and troubleshot computer hardware and software • Installed, problem solved and troubleshot computer peripherals for users such as printers, scanners, webcams• Managed the IT service desk system that includes escalating support tickets, escalating to the appropriate support channel, providing support to end-users and closing tickets in a timely manner • Responded to email messages for customers seeking help• Trained other technicians in the Department of Computer• Experienced VMware Service Manager

Yasuj, Iran

• Recognized the needs of the users and provided detailed information to them about the technical specifications of the computer hardware/software offered by the company• Maintained, troubleshot and administered the users of local area networks (LAN), mainframe networks, computer workstations, connections to the Internet and peripheral equipment• Provided business systems, network and Internet support to users in response to identified difficulties• Created and maintained user accounts in Active Directory

Graduate Certificate, Object Oriented Software Development

Activities and Societies: Making Individual and team Computer Software Projects training in object-oriented programming, web-based.

Diploma, Computer Hardware Technology/Technician, Diploma

Activities and Societies: Preparing and maintenance computer hardware

Bachelor'S Degree, Agricultural Engineering

Food engineering is a multidisciplinary field which combines microbiology applied physical sciences, chemistry, and engineering for food.