Responsible for managing large scale, cross divisional transformation project.Developing and managing a digital transformation strategy, reimagining a business’s products or services for an increasingly digital era, depending on leaders’ vision.Worked with Product Owners to develop project roadmaps which align to business objectives and sequenced by priority and resource availability.Proactively monitoring and identifying the solutions to meet business objectives, considering the… Show more Responsible for managing large scale, cross divisional transformation project.Developing and managing a digital transformation strategy, reimagining a business’s products or services for an increasingly digital era, depending on leaders’ vision.Worked with Product Owners to develop project roadmaps which align to business objectives and sequenced by priority and resource availability.Proactively monitoring and identifying the solutions to meet business objectives, considering the implications of change on the organization and all stakeholders.Identify key problems and work on the plan to improve quality, reduce costs, increase productivity, and improve cycle time by reducing wasted time, rework, etc. resulting in significant business improvement and customer satisfaction.Provide management with project status updates, feedback, and appropriate reporting.Identify, escalate, and manage project risks along with mitigations controls.Requirement management and prioritize the business needs and plan effectively to meet the deadlines.Handle the escalations and production issues while managing the knowledge base. Show less

Successfully delivered and played a key role in the launch of a Cloud-based VoIP phone solution, aimed at an All IP Strategy in United Kingdom by 2025Led a team in delivering Voice product from On-shore, while engaging with the BT Enterprise and Business Capability Build partnerships and liaise with Product owners / Senior management to determine the company's services, delivery criteria, and solutions for issues that may ariseEnsure build phase of projects are delivered on time and… Show more Successfully delivered and played a key role in the launch of a Cloud-based VoIP phone solution, aimed at an All IP Strategy in United Kingdom by 2025Led a team in delivering Voice product from On-shore, while engaging with the BT Enterprise and Business Capability Build partnerships and liaise with Product owners / Senior management to determine the company's services, delivery criteria, and solutions for issues that may ariseEnsure build phase of projects are delivered on time and with high quality. Work with development leads to define code drops and co-ordinate the alignment of code drop dependencies. Negotiated both internally and externally to ensure successful resolution of issues prior to escalation, ensuring that the wider business imperative is not undermined. Enables team in scrum development and product releases according to roadmaps for delivery.Escalate project risks as needed & Conducted regular risk analysis to identify potential pit falls and develop mitigation plans Led the collaborative, dynamic planning process – prioritizing the work that needs to be done against the capacity and capability of the team Show less

Successfully managed IT operations team of 6+ IT Associates supporting the infrastructure of the global based chemical company. Provided leadership in the areas of client deliveries and operations with improving the quality and release process. Coaching the team with required skills to deliver the best to the client. • Maintain high performing service support functions and developing a strong understanding of projects impacting the service area and ensuring service impact is minimized… Show more Successfully managed IT operations team of 6+ IT Associates supporting the infrastructure of the global based chemical company. Provided leadership in the areas of client deliveries and operations with improving the quality and release process. Coaching the team with required skills to deliver the best to the client. • Maintain high performing service support functions and developing a strong understanding of projects impacting the service area and ensuring service impact is minimized and agreed • Monitoring & reviewing the service level agreement status on weekly basis • Working with the Clients on improving delivery quality & release process • Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in all the processes, accurate reporting and establishing service improvement activities when required • Responsible for the major and priority incidents & ensuring coordination of resolving parties, effective communication to stakeholders and post incident review • Monitor, control and support service delivery while ensuring systems, methodologies and procedures are in place and followed • Enabling bridge calls and coordinating with support teams in the event of a high severity issue raised Responsible for developing and enhancing business processes. • Publishing performance based reports on a daily/weekly/monthly basis to clients & leadership teams Show less

Providing enterprise-level assistance by diagnosing, troubleshooting software and hardware problems and installing applications/programs for the US based customers. Ensuring the technical issues are resolved within Service Level Agreement & tracking the FCR and ACA for improving the services to the Client.