Rekha Negi Email and Phone Number

To coordinate with client, internal resources and third parties/vendors for the execution of projects.To ensure on time delivery of projects within scope and budget.Defining project objectives, requirements, and deliverables in collaboration with stakeholders and project teams.Ensuring resource availability and allocation throughout the project.To develop detailed project plan to monitor and track progress.Experience in handling projects related to procurement, new office setup, relocation, network/ platform deployments, upgrades, site shutdowns, etc.To manage any changes to the current project scope, project schedule, and project costs using appropriate verification techniques.Facilitating effective communication and collaboration among team members, clients, and stakeholders.Perform risk management to minimize potential risks.Create and maintain comprehensive project documentation.Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.Attend conferences and training as required to maintain proficiency.

Building strong relationships with Internal and external IT service groups, and other ITIL processes, in particular Service delivery, Contract management, Supplier Management, Change Management, Incident Management, Service Desk, etc.Perform Quality Checks on all Requests for Change. (RFC’s).Facilitating trainings to promote Change Management Service Improvement initiatives targeting the change owner community.Manage the governance of the life cycle of changes and make sure that only authorized changes are implemented.Managing internal and external CABs for change approvals and discussions.Responsibility for reviewing all changes introduced into customer's production environments to ensure that the risk of impacting the availability of services is minimized.Performing PIR of Emergency & Failed changes to check on any repeated incidents and causes of failure and possible mitigation of future failed changes. Communicate information proactively to management to maintain awareness of the successes achieved through trend analysis.Reducing the impact of change on the business and coordinating with all stakeholders.Planning all changes through stakeholder engagement, analysis and participation.Defining the scope of the Change Management processes and increasing operational efficiencyIdentifying change opportunities and the root causes of processes that are to be changed.Responsible for the functional design and management of any change.Applying a structured methodology and lead change management activities.Interact with Problem Management for any incidents caused by changes, follow up on CPIR and assign action items if required.

Worked as Subject Matter Expert for one of the centralized tool used for updating subcontractor dataProviding assistance in creating new request/ entry and driving the same to the closure.Preparing and scheduling the reports as and when required by the managers/ MSPs/ clients.Was an active participant of few large scale activities like Tool Standardization all over the Globe and Finance Transformation.Preparing and maintaining the process documents and work instructions for end userSharepoint managementCommunication with MSPs to maintain the tenure related activities of subcontractors.Sanity check of the tool so as to manage excessive data load leading to unnecessary communications.

To perform Billing tracking.To keep a check on their proper resource alignment in predefined timelinesFollow up on new joinees and exits billing statusPreparing and updating the revenue leakage/ loss reports with financePreparing daily, weekly and monthly billing/ SLA reports and sharing it with higher management.Assistance in preparing monthly deck for onshore vertical headParticipating in budgeting forecastMaintaining the Approved FTE data for GISPreparing Efficiency reportsCode creation/ deletion/ modification with the help of Finance team for client billing.Preparing Labour billing report calculation Surplus/ Deficit.Preparing monthly KPI report with graphical representation of the services and standards.Preparing Billing Estimation report for two of the biggest (service wise and resource wise) teams of the company.Experience in dealing with higher management regarding billing, team issues, etc.

Remotely monitoring data backups running on “Live Servers” located at client’s location.L1 troubleshooting for the unsuccessful backups.Raising the tickets for any irregular backups and escalating the same.Tape Job Monitoring and Status Checking.Restoration of Data as per client’s requirement.Reporting Tool management: Creating and updating tickets/requests through tools like USD & Remedy.Backup Tools Management: Veritas/Symantec Backup Exec, Netbackup & ArcserveAppointed as a QMR for Backup Team EMEA, responsible for maintaining Quality related documents, conducting Quality Awareness sessions & audits within the team and ensure good Quality scores for the team.