As founder, president and managing partner, driving business growth through engaging with clients to provide business transformation consulting services based on almost 30 years of experience in the industry. Establishing a foundation for growth by investing in methods, tools and training to support consistent, high quality engagement delivery by consultants. Leveraging network for consultants mobilizing on-demand teams to serve client needs.• Established corporation, defined vision… Show more As founder, president and managing partner, driving business growth through engaging with clients to provide business transformation consulting services based on almost 30 years of experience in the industry. Establishing a foundation for growth by investing in methods, tools and training to support consistent, high quality engagement delivery by consultants. Leveraging network for consultants mobilizing on-demand teams to serve client needs.• Established corporation, defined vision, mission, goals, objectives and strategy for organizational success. • Drive the end-to-end sales and contracting process for client engagements, establishing standards for contracts, invoicing and customer relationship management.• Partner with organizations to pursue business opportunities of mutual interest, to drive greater business value for clients.• Establish standards and templates for delivering client engagements, with a focus on project management and organizational change management.• Drive the end-to-end engagement delivery process for client engagements, delivering value for clients essential to long term organizational success.• Collaborate with clients across multiple industries including: city government, consumer products, financial services, food distribution, information technology, luxury apparel brand, specialty industrial gases and training services. Show less

Sales Leader and Account Manager for a large portfolio of clients in the industrial and distribution sector in Canada and the Caribbean focused on designing solutions to address client needs aligned with IBM’s industry solutions and service offerings. Mobilized expert resources from across the globe and collaborated across IBM divisions including consulting services, infrastructure services, software, hardware, research and development, and global financing to match IBM capabilities with client… Show more Sales Leader and Account Manager for a large portfolio of clients in the industrial and distribution sector in Canada and the Caribbean focused on designing solutions to address client needs aligned with IBM’s industry solutions and service offerings. Mobilized expert resources from across the globe and collaborated across IBM divisions including consulting services, infrastructure services, software, hardware, research and development, and global financing to match IBM capabilities with client needs.- Actively engaged with over twelve clients in sales leadership and account management capacities.Led solution design and proposal development teams for both unsolicited and request for proposal (RFP) scenarios, developing win strategies, solution options, cost/ pricing scenarios and presenting solutions/ updates to executives.- Designed customized industry-relevant solutions to address client needs in the areas of: customer experience, organizational change, digital strategy & integrated operations, ERP (Oracle, SAP, MS Dynamics), transformation planning, document management, advanced data analytics (predictive, counter-fraud), application management, infrastructure, cloud, security, mergers and acquisitions, agile development and open source software. - Collaborated with clients across multiple industries including: airports, automotive, grocery, luxury apparel, media, pharmaceuticals, retail, and utilities.- Travelled across the Greater Toronto Area in support of clients.- Professional Development: open source, cloud, security, shared services organization design, security trends in retail, Ontario Chamber of Commerce events, retail and consumer products co-lab, Application Development & Innovation sales, cybersecurity and privacy, commerce, health & safety in mining forum, agile development, Watson analytics, CIM (Canadian Institute of Mining & Metallurgy) conference, social, big data and analytics, Empire Club of Canada event. Show less

Go-to-market sales leader for a large portfolio of industrial/ distribution sector clients in Canada & Caribbean focused on designing solutions to address client needs aligned with IBM’s industry solutions & service offerings. Mobilized expert resources globally, engaged with business partners, and collaborated across IBM divisions to match IBM capabilities with client needs.- Actively engaged with over 36 clients in sales leadership & account management capacities.- Added 14 “new… Show more Go-to-market sales leader for a large portfolio of industrial/ distribution sector clients in Canada & Caribbean focused on designing solutions to address client needs aligned with IBM’s industry solutions & service offerings. Mobilized expert resources globally, engaged with business partners, and collaborated across IBM divisions to match IBM capabilities with client needs.- Actively engaged with over 36 clients in sales leadership & account management capacities.- Added 14 “new label” clients to IBM services portfolio.- Personally credited for contributing over $29M in new business through contract signings.- Designed customized industry-relevant solutions to address client needs in the areas of: information management (MDM, governance, visualization, records mgmt), data analytics (predictive, counter-fraud), customer experience (contact center, mobile, web), passenger self-service solutions, ERP (JDEdwards, MS Dynamics, Oracle, PeopleSoft, SAP, Workday), advisory consulting (enterprise architecture, mergers & acquisitions, consumer care, procurement transformation), organizational change & talent mgmt, global integration (shared services, centre of competency), and IT mgmt (assessment, strategy, integration, off-shore development, testing, application support).- Collaborated with clients across multiple industries including: airports, automotive, chemicals, construction, electronics, grocery, healthcare, hospitality, medical labs, mining, oil & gas, pharmaceutical (branded & generic), real estate, retail, steel manufacturing & tobacco.- Travelled to multiple countries in support of clients: Canada (Alberta, Ontario, Quebec), Ireland & USA.- Professional Development: Mastering Aboriginal inclusion, IBM Insight 2014 conference, accessibility standards, Canadian anti-spam legislation, cybersecurity, infrastructure, cloud, mobile, retail industry, smarter selling, funding strategies, big data, digital front office, globally integrated enterprise. Show less

Helped clients transform their enterprise & operations by framing industry opportunities & challenges into specific strategic options, formulating actionable strategies that intersect business & technology & accelerating implementation through tailored operations & change programs. - Completed over 40 client engagements, from a few days to multi-year programs achieving consistently high customer satisfaction. Re-engaged by satisfied clients building multi-year relationships across… Show more Helped clients transform their enterprise & operations by framing industry opportunities & challenges into specific strategic options, formulating actionable strategies that intersect business & technology & accelerating implementation through tailored operations & change programs. - Completed over 40 client engagements, from a few days to multi-year programs achieving consistently high customer satisfaction. Re-engaged by satisfied clients building multi-year relationships across numerous programs- Designed, developed & implemented customized industry-relevant solutions to address client needs in the areas of: program mgmt, business transformation/ enterprise architecture/ governance, business reqts, business process modelling/ analysis/ BPR, shared services strategy/ centre of excellence, organization design/ change mgmt/ training/ communication/ cultural intelligence/ virtual teaming & IT assessment/ strategy/ testing/ implementation/ outsourcing/ service catalogue.- Collaborated with clients across multiple industries including: academics, banking, beverage, grain handling, grocery, insurance, IT services, loyalty mgmt, oil & gas, provincial government, real estate, & utilities.- Travelled to multiple countries in support of clients: Argentina, Bermuda, Canada (Alberta, Saskatchewan, Ontario, Quebec), Suriname, Trinidad, USA and Vietnam.- Selected for the prestigious IBM Corporate Service Corps leadership development program, designed to support small and medium organizations in pre-emerging markets.- Professional Development: IT Strategy Methods, Component Business Model (CBM), Rational/ RUP (Rational Unified Process), Strategy & Change Methods (Foundation, Technology Driven Change, Master Class, SOA Strategy), BPM Modelling through Monitoring using WebSphere Products, BPM Enabled by SOA Methodology, IBM Better Change Method, Advanced Presentation Skills, IBM Corporate Service Corps Training, Building Relationships & Influencing Skills for Women. Show less

Helped clients transform their enterprise and operations by framing industry opportunities and challenges into specific strategic options, formulating actionable strategies that intersect business and technology and accelerating implementation through tailored operations and change programs. - Completed over 10 client engagements achieving consistently high customer satisfaction.- Designed, developed and implemented customized industry-relevant solutions to address client needs in… Show more Helped clients transform their enterprise and operations by framing industry opportunities and challenges into specific strategic options, formulating actionable strategies that intersect business and technology and accelerating implementation through tailored operations and change programs. - Completed over 10 client engagements achieving consistently high customer satisfaction.- Designed, developed and implemented customized industry-relevant solutions to address client needs in the areas of: IT process improvement/ CMMI training/ implementation, IT consolidation/ process optimization, project management office/competency development/ PMI, enterprise architecture/ organizational change management, and IT best practices training/ implementation.- Collaborated with clients across multiple industries including: banking, government, insurance and utilities.- Travelled to multiple countries in support of clients: Canada (Alberta, Ontario, Quebec) and USA.- Professional Development: Strategic Selling, IBM LOVEM (Line of Visibility Enterprise Modelling)/ Provision, IBM BPR (Business Process Re-engineering), Business Consulting Services - Project Management Training, Organizational Change Management Method, Managing Agile Projects. Show less

Member of a 5-person start-up team tasked with establishing a new business area to capitalize on the growing application outsourcing market opportunity. Focused on establishing the necessary processes, methods and tools necessary to run the new business and integrate with existing corporate policies and procedures.- Designed & presented customized application outsourcing solutions for executives in client organizations.- Designed, developed & implemented customized solutions to… Show more Member of a 5-person start-up team tasked with establishing a new business area to capitalize on the growing application outsourcing market opportunity. Focused on establishing the necessary processes, methods and tools necessary to run the new business and integrate with existing corporate policies and procedures.- Designed & presented customized application outsourcing solutions for executives in client organizations.- Designed, developed & implemented customized solutions to address application service delivery team needs in the areas of: centre of competency, processes, methodologies, tools, delivery effectiveness, customer reporting, standards, guidelines, intellectual capital development and mgmt, SEI/CMM (Software Engineering Institute/ Capability Maturity Models).- Member of global methodology development team for IBM’s transition & transformation methodology for application outsourcing contributing subject matter expertise in delivery, service level mgmt & capability maturity models.- To achieve & demonstrate service delivery excellence, developed a CMM-attainment program customized to IBM needs & led CMM-based assessments for over 12 Canadian delivery teams, providing process improvement consulting guidance as appropriate.- As National Centre of Competency Lead for application services, collected/ created reusable intellectual capital that was proactively shared through a central knowledge management repository.- Collaborated with clients across multiple industries including: banking, government, insurance & utilities.- Travelled to multiple countries in support of client: Canada (Alberta, British Columbia, New Brunswick, Ontario, Quebec) and USA.- Professional Development: Consulting Fundamentals Workshop, Emotional SMARTS - Redefining Personal & Professional Competence), Application Development Effectiveness Methodology (SW-CMM, P-CMM), Patterned Interview Training, Professional Consulting Workshop, Consultative Team Selling Process. Show less

Performed roles of increasing responsibility and challenge in the area of application maintenance and development for IBM’s finance/accounting, human resources, billing/ contract management and audit back-office functions. Worked with external client in grocery industry to support supply chain, point-of-sale, order management and marketing functions.- Designed, developed and implemented customized solutions to address client needs in the areas of: advisory consulting, project… Show more Performed roles of increasing responsibility and challenge in the area of application maintenance and development for IBM’s finance/accounting, human resources, billing/ contract management and audit back-office functions. Worked with external client in grocery industry to support supply chain, point-of-sale, order management and marketing functions.- Designed, developed and implemented customized solutions to address client needs in the areas of: advisory consulting, project management, application maintenance, application development, testing, sensitive programs, package implementation, application consolidation and transition management.- Led over 7 technical IT projects as Project Manager working with the affected business areas and achieving consistently high customer satisfaction.- Collaborated with internal & external clients across multiple industries including: grocery, information technology.- Travelled to multiple countries in support of clients: Canada (Ontario, Quebec) and USA.- Professional Development: IBM Introductory Technical Training (PC, VM, MVS, JCL, PL/I), IBM Introductory Business Training (Presentation, Communication, Negotiation, Financials, Sales), Principles of Application Support, IMS DB/DC Programming, Data Analysis, DB2 Workshop, Communicating in Conflict Situations, Planning, Estimating & Scheduling, Principles of Project Management, Project Management Workshop, Effectiveness Skills for Professionals, Introduction to Data Dictionary, Defect Prevention Process, Full Lifecycle Testing, Internet Fundamentals, Active Listening Skills, Managing Multiple Projects/ Objectives and Deadlines, Negotiation Skills Workshop, Managing Information Technology Projects, Effective Business Writing, IBM Application Development/ Systems Integration Method, Group Facilitation Skills, ABT Project Workbench Workshop, Advanced ABT Project Workbench, Valuing Diversity, Diversity at Work. Show less

Led the Toronto SPIN (Software Process Improvement Network) Steering Committee and volunteer team, developing programs and events of interest to the Toronto software process improvement community, and encouraging community participation.- Led the Steering Committee meetings facilitating decision-making to continuously improve the overall health and success of the organization. Drove changes to the constitution necessary to overcome challenges and drive growth.- Hosted industry… Show more Led the Toronto SPIN (Software Process Improvement Network) Steering Committee and volunteer team, developing programs and events of interest to the Toronto software process improvement community, and encouraging community participation.- Led the Steering Committee meetings facilitating decision-making to continuously improve the overall health and success of the organization. Drove changes to the constitution necessary to overcome challenges and drive growth.- Hosted industry events, selecting speakers and organizing volunteers and event management logistics. Events well-respected for the level of quality, with regular attendees as well as some out-of-town attendees from as far away as the USA.- Attracted sponsors, volunteers, speakers and members to grow the organization.- Established a new internal organizational design to improve effectiveness of volunteers and their experience.- Collaborated with leaders of like-minded industry organizations (e.g. ASQ, TASSQ, CIPS, Ossellus) to coordinate calendars and host co-sponsored or collaborative events as appropriate- Implemented a volunteer recognition program, which included numerous volunteer recognition events.- Recognized as a leader in the Toronto software process improvement industry. Show less