Rekha Madathil Email & Phone Number

United Arab Emirates

Working in EHS as Oracle Application Support Engineer

Working as Deputy Manager - Projects and Applications (IT)

India

Worked as IT Support Executive for HIS

Kerala

 Worked as an Administration Support Executive in Flagship Institute of HSEQ Management, Kerala, India from July 2018 - February 2019.• Responsible for providing general administrative support to the Managing Director. Maintaining database/files, manage and distribute information within the office.• Students course co-ordination.• In charge of sending and receiving correspondence (e-mails, letters, packages etc.), , scheduling appointments.• Monitoring and recording Accounts section / expenditures.• Type, proofread, edit and prepare official and academic documents, and submit timely reports and prepare presentations. • Keeping the office well equipped and fully stocked of essentials.

Dubai, United Arab Emirates

• Delivered technical support to the end users by offering Health Information System applications and infrastructure support. Provided L1 and L2 support on desktop and servers.• Provided technical assistance for incoming queries related to computer systems, software and hardware.• Carried out overall IT linked tasks in hospitals and clinics under the Ministry of Health, U.A.E.• Organized training sessions for end users and other recently joined employees to guide on the workflow.• Created and maintained documentation related to system configuration, processes and service requests.

Bangalore

• Reviewed or analyzed sponsored advertisements online for risk and trademark violations based on Yahoo! guidelines.• Familiar with the software tool called Submission Review Console (SRC).• Checked the web content, quality, relevance and accuracy of varied listings submitted by the advertisers.• Evaluated titles, descriptions and editing assignments of clients and took effective decisions accordingly.• Contributed as a Subject Matter Expert (SME) for the team under media and entertainment vertical.• Responsible for database maintenance, prepared operations review chart and organized quality appeals for the team.• Honored with spot award for processing the highest listings on time with quality assurance.• Achieved the Service Level Agreement (SLA) quality by 96% with 100% client satisfaction.

Cochin

• Involved in web pages design and coding. The project includes updating of jobseeker's professional, educational and personal details on Refyx website. The jobseekers are provided feedback on offered job references on the portal.• Project Title : Refyx (Reference Index)Environment : Core Java, JSP, JavaScript, HTML, MySQL

Master Of Business Administration - Mba, Information Systems

Bachelor Of Technology (B.Tech.), Information Technology

Pre-Degree, Mathematics

Sslc, All