Trade V is an international Broker Company. I was hire as a customer service representative, and my role is to:Respond to customer inquiries via phone, email, or chat.Resolve complaints and issues promptly.Provide product and services information and support.Process orders and handle returns.Proactively address potential issues and provide solutions.

1. Resolved customer issues and complaints quickly and professionallyUsed customer relationship management (CRM) systems to accurately track and manage customer data.3. Utilized customer feedback to enhance productivity and create services that meet customer needs.

 Developed a comprehensive advertising strategy that resulted in a 20% increase in sales.  Implemented re-targeting campaigns that increased conversions.  Managed and monitored social media accounts to ensure a positive brand image and respond to customer inquiries.