Reldon Francisco D'Almeida Email & Phone Number

Dubai, United Arab Emirates

Manage support agents and project professionals, providing leadership and guidance.Successfully oversee multiple projects, ensuring adherence to timelines and budgets.Optimize support operations, implementing a ticketing system and improving response times.Enhance customer satisfaction through proactive issue resolution and feedback mechanisms.Analyze performance metrics, create reports, and drive continuous improvement initiatives.Manage stakeholder relationships, communicate project goals, and negotiate priorities.

Dubai

Implemented and trained clients on finance, procurement, inventory, asset, payroll, CRM, and BI applications.Configured and customized applications, ensuring successful deployment and user acceptance.Delivered comprehensive training programs and provided expert-level support to resolve software-related issues.Developed strong expertise in finance, procurement, inventory, asset, payroll, CRM, and BI processes.Collaborated with cross-functional teams to achieve project objectives and generate valuable insights.Built and maintained strong client relationships, serving as a trusted advisor.Contributed to continuous improvement efforts and stayed updated on industry trends.INFOR INFOR FINANCIAL SUN SYSTEMS Versions 6.4,6.3,6.2 and 6.1 ,Version 5 , Version 4INFOR QUERY AND ANALYSIS (VISION)VERSION 10.1 , QA 11.3INFOR HMS SKY SOFTWAREFood and Beverage Managements(FBM)(Procurement and Purchase F&B) - JanaFixed Assets(FAS)HR Bayan.POS(Point of Sale).

Dubai

Collaborated with cross-functional teams to implement software solutions for clients, ensuring successful deployment and user adoption.Provided prompt and professional technical support during and post-implementation, resolving issues and maintaining high customer satisfaction.Communicated effectively with clients, keeping them informed of project progress and addressing their concerns.Contributed to documentation, knowledge sharing, and training efforts to facilitate smooth adoption of the software.Actively sought opportunities for process improvement and stayed updated on industry trends.Demonstrated problem-solving skills and analytical thinking in troubleshooting complex technical issues.INFOR INFOR FINANCIAL SUN SYSTEMS Versions 6.4,6.3,6.2 and 6.1 ,Version 5 , Version 4INFOR QUERY AND ANALYSIS (VISION)VERSION 10.1 , QA 11.3INFOR HMS Implementation - Training - System/Software Support SKY SOFTWAREImplementation - Training - System/Software Support Food and Beverage Managements(FBM)(Procurement and Purchase F&B)Fixed Assets(FAS)HR Bayan.POS(Point of Sale).

Csez,Kochi

Roles: Product Development .Business Consultant Customer support Engineer Microsoft SQL Database management

Master'S Degree, Master Of Computer Applications

Activities and Societies: Arts & Sports Team Leader on Events

Bachelor'S Degree, Electronics