Functioning as a direct technical assistant to Regional Sales Director and dotted-line report to Area Sales Manager for the purpose of being the overlay technical resource. Working with area sales and engineering teams by providing ongoing sales and engineering assistance to drive sales and improve other's self-sufficiency. Providing technical and design assitance to engineers and architects in additon to acting as a technical liason (person who explains in human terms) between sales and engineering. All responsiblities and obligations of prior Security Engineer role. •Worked with management team to develop new position to fit my unique skillset of being a natural mentor, quick learner, medium to low-level security generalist, and trusted advisor then promoted to this role known as “Technical Lead” in 2020, pre-COVID world.

Responsible for providing pre-sales technical support and systems security analysis to organization territory managers, product resellers, and customers to implement IT security solutions and to drive sales of company products and solutions in the Chicago, IL area. Performing technical design work related to enterprise network security for partners and resellers. Giving technical presentations to technical and non-technical audiences and provide support for trade shows, marketing events and beta management. Holding on-going technical training and sales education sessions with company Partners. Occasionally providing post-sales support as needed to move business forward.• Successfully learned primary product features of an enterprise network security system with little to no formal training. • Experienced immediate sales success by acting as a security and engineering resource for company offered security software and appliances.• Successfully completed various trainings and certifications accelerating my knowledge of security products and solutions architecture.• Consistently achieved yearly sales target to meet quota requirements. • Sharing my wealth of knowledge and experience with Check Point employees globally to benefit the organization as a whole and increase organization revenue.• Proven ability to act as a mentor to colleagues to further their skill set and improve overall sales obtainment regionally. • History of being tasked by local and national engineering management to act as a secondary resource to supervise and lead a team of Security Sales Engineers with varying experience and skills. • Solid history of achieving sales target awards and performance recognition at national and regional Check Point conferences.

Responsible for providing top tier software technical support to government and private sector pre- and post-sale customers. Analyzing software against government compliance requirements. Maintaining and performing software quality assurance black-box test plans. Providing security software functional training to customers, partners, and engineering team members. System administration functions on all organization network devices, virtual and physical servers, desktops, and printers. Technical and physical infrastructure security lead. Security Analyst responsibilities. Providing office administration in the absence of the President/CEO and Vice President. Responsible for selecting and implementing physical and technical security controls to meet compliance requirements. • Created and staffed 3-tier Technical Support Help Desk resulting in improved customer satisfaction and decreased response and resolution times.• Restructured Quality Assurance Department to provide enhanced black box testing of government grade security software solution. • Implemented and customized server and data storage backup solution across the entire enterprise.• Increased overall sales volume by providing sales engineering presentations using personalized use cases and direct product comparisons. • Maintained 99.999% uptime on enterprise Windows, Linux, Unix and Macintosh computer systems. • Proven success record creating and providing product presentations and training sessions to facilitate education to pre- and post-sale customers.• Determined requirements and implemented UPS Battery Backup solution to maintain system availability during power outages.• Personally restored all company data and server operating systems/configurations after enterprise-wide SAN failure.In addition to the Manager of Technical Support Services role, I also acted a the lead Sales/Security Engineer, Common Criteria/FIPS Technical Writer, and Security Analyst.

Functioning as an active member and leader of the Service Department at various store locations with responsibilities in the areas of supervision and management for more than 50 employees. Ensuring the highest level of service and satisfaction to customers. Using and providing support for various Point of Sale systems including NCR FastLane POS and IBM 4694 SurePOS terminal systems. Experience with Kronos/Unicru ATS implementations. • Received the company’s highest performance rating for several years in the areas of Job Knowledge, Quality of Work, Motivation/Initiative, Training, Involvement, and Overall Performance. • Continually kept staffing and supply expenditures within corporate budgetary requirements.• Successfully provided job instructional training to current and new-hire employees.• Improved customer satisfaction by determining labor needs based on sales forecasting and past sales history.• Continually acted as in-house technical support to keep all IT systems running. Provided a direct line of technical communication between help desk engineers and the store.

Providing support and administration of organization development workstations, servers, and network equipment. Testing company software against functional and performance requirements. Providing support to customers via phone and email. Performing administrative tasks as assigned.• Successfully developed and implemented test plan to evaluate audio processing software against quality and resource requirements.• Implemented and maintained multiple Windows 98/2000/XP development systems.• Provided 24/7 on-call email support for international customers.• Suggesting multiple feature requests to assist in maintaining a competitive product line.

Active member of the Jewel-Osco security division at various store locations. Primary functions of securing company assets and ensuring the safety or employees and customers through active patrol, deterrence, and use of CCTV. Observation and patrol of store properties to identify and prevent risk and loss. Acting as a liaison between store management and external law enforcement groups. Conducting internal and external investigations. Monitoring and enforcing company policy. Experience testifying in court of law as state’s witness.• Awarded Jewel-Osco Fall 2003 Loss Prevention Class Valedictorian.• Achieved record apprehension and recovery cumulative values at assigned location annually for each year of assignment.