Syntax is an enterprise SaaS-based solution, which provides the analytics, infrastructure, and a collaborative virtual workspace to facilitate best-fit payment model design and promote transparency and consistency in contract negotiations. The solution was designed to create a frictionless experience for every payer, provider, and risk bearing entity that needs to engage and implement value-based care. Syntax simplifies and demystifies incentive design by allowing healthcare actuaries, network managers, analysts, and healthcare providers to operate at the top of their profession by helping them remain more organized and freeing them up from many of the redundant, manual processes during contracting. Actuaries, analysts, and network managers will be able to compare savings, quality metrics and trends in real-time, and work with providers to agree on terms in a fraction of the time it typically takes. Enabling payers and providers to save time during contracting, unburden their employees of work that is unnecessarily manual, and ensure the best-fit incentive designs for their company.

⇨ Product Launch: Launched iOS application on Apple App store, created go to market plan targeting over 3,000 clients. Reached over 130,000 monthly sessions after 2 months in the market.⇨ Product Design: Partnered with the UX team to produce designs for a new pharmacy capture capability that led to a more streamlined patient and provider experience.⇨ Product Research and Innovation: Managed product and UX teams through redesign efforts, performing A/B testing, click testing and unmoderated user interviews resulting in front end UI improvements.⇨ Team Leadership: Managed 4 product managers and directly engaged a 20 person offshore engineering team. Promoting a mindset of continuous discovery and innovation by encouraging product teams to constantly engage with clients and users to discover and productize feedback.⇨ Product Accessibility: Developed cross team strategy for accessibility, targeting WCAG AA compliance by mid-2023.

⇨ Product Launches: Successfully launched 4 products from idea to market in less than 12 months; bundled appointment scheduling, find a doctor, telehealth integration and improved campaigns.⇨ Operational Improvement: Delivered new campaign product reducing operational costs by 60% and call center volume by 40%.⇨ Product Marketing: Directed market development effort and telehealth integration during the height of the pandemic resulting in 800 doctors continuing to provide care to patients. ⇨ Product Engagement: Managed 3 nationwide health insurance engagements. Focusing on identifying and closing market gaps, reporting on key usage metrics, and increasing patient engagement. ⇨ Team Leadership: Grew product team from 4 to 9 members by recruiting, retaining and training top talent.

⇨ Product Development and Launch: Developed and delivered a new direct provider communication product, increasing efficiency and accuracy over the previously existing fax solution. Decreased communication costs by over 85% for clients.⇨ Innovative Product Design: Led trials and POC with Natural Language Processing tool to bring to market an automated prior authorization decision making tool.⇨ Product Strategy: Led product roadmap roadshow for C-Suite and product executives at clients and hospital systems.⇨ Sales and Go to Market: Collaborated with sales and marketing teams on RFP responses, client demos, ROI models, and market placement for current and new products.

Director Product Management (June 2017 - 2019)⇨ SME on Clinical Decision Systems, EMR (Electronic Medical Record) integration, Risk Adjustment, Clinical Analytics, Medicare and Medicaid programs⇨ Design and deliver 8 EMR Integration Solutions⇨ Define and deliver roadmap items on a quarterly basis⇨ Facilitate feedback sessions with market teams to gather customer feedback⇨ Manage 3 product teams with over 20 developers and 2 product owners⇨ Launched SAFe (Scaled Agile Framework) methodology across 3 SCRUM teams⇨ Collaborate with Clinical Informatics, Clinical Quality, and Pharmacy teams to understand and solution market problemsAssociate Director Product (June 2015 - June 2017)⇨ Worked with stakeholders to develop Risk Adjustment integrations⇨ Led development, testing and release of Single Sign On (SSO) solution⇨ Built solutions utilizing SaaS architecture⇨ Performed annual technology review with clients⇨ Gathered requirements from internal and external stakeholders⇨ Trained over 100 partner delivery and transformation team members on product and features⇨ Directed EMR integration strategy resulting in business retention and expansion into Medicaid market⇨ Led 2 Agile teams consisting of 14 developers and 2 product ownersSenior System Analyst (June 2014 - June 2015)⇨ Led EMR integration project to successfully ingest and parse CCDs (Continuity of Care Documents) across 15 different EMR systems⇨ Worked with developers on a proof of concept FHIR server⇨ Integrated messaging into EMR using HL7⇨ Performed analytics using SQL, QlikView and Excel

⇨ Led hospital workgroups and maintained relationships with over 50 physicians⇨ Work on RFP responses with pre-sales and technical departments⇨ Designed SaaS private cloud deployments for enterprise customers

⇨ Implemented eCW EHR at ambulatory and hospital customer sites

⇨ Define corporate IT requirements and oversee specifications, implementation, maintenance and development of facilities to support those requirements⇨ Communicate with different heads to make sure business and IT strategies are aligned⇨ Initiate and propose IT projects to various University sections to increase productivity levels⇨ Setting budgets for purchases of software and hardware requirements⇨ Drawing up policies and procedures to better streamline interdepartmental workflow⇨ Member of the University Senate⇨ Negotiating the purchase of all IT related facilities within the University⇨ Conducting assessment of IT services using focus groups and online surveys⇨ Running seminars to increase the outreach of the IT department and to better facilitate interaction between IT and other departments⇨ Introduced a learning management system based on Moodle⇨ Manage and deploy an IP based phone system including analog and digital interfaces⇨ Responsible for recruitment and training of IT personnel⇨ Manage and lead staff in the IT and Computing Services Department⇨ Lead the research into new technologies that are of benefit to the University⇨ Manage the administration of wired and wireless network infrastructure, including firewalls and CISCO routers⇨ Managing the administration of Linux and Windows based servers (web, mail, DB, ERP), using APACHE, MySQL, JAVA, PERL, PHP, C++, XML⇨ Deploying, maintaining, and developing a Content Management System that is used across the Intranet⇨ Implementing a web based project management system based on the needs and requirements of the different University sections⇨ Overseeing implementation of student record system⇨ Supporting nearly 5000 onsite and offsite users

⇨ Implemented web based project management and content management systems⇨ System administration of Linux based servers (web, mail, DB),using APACHE, MySQL, JAVA, PERL, PHP, C++, XML

⇨ Teaching Advanced Placement Computer Science from grades 7 to 12

⇨ Supervise operations and responsible for assessment and procurement of computing equipment for the humanities and social sciences school (HUSS)