Roberto Elia

Roberto Elia Email and Phone Number

+10 yrs exp in CC as Team Leader / Supervisor -Experienced in business growth and development, ensuring service delivery to customers, communicating business expectations to employees and achieving business KPIs. @ Sorgenia
milano, lombardy, italy
Roberto Elia's Location
Lecce, Apulia, Italy, Italy
Roberto Elia's Contact Details

Roberto Elia work email

Roberto Elia personal email

n/a
About Roberto Elia

A highly motivated professional who is able to manage people and processes. Experienced in business growth and development, ensuring service delivery to customers, communicating business expectationts to employees and achieving business KPIs.

Roberto Elia's Current Company Details
Sorgenia

Sorgenia

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+10 yrs exp in CC as Team Leader / Supervisor -Experienced in business growth and development, ensuring service delivery to customers, communicating business expectations to employees and achieving business KPIs.
milano, lombardy, italy
Website:
sorgenia.it
Employees:
409
Roberto Elia Work Experience Details
  • Sorgenia
    Area Manager Teleselling
    Sorgenia Mar 2022 - Present
    Milano, Italia
    View
  • Smart People Srl
    Analista Dati
    Smart People Srl Dec 2021 - Feb 2022
    Lecce, Italia
    View
  • Barocco Spa - Luce E Gas
    Account Manager
    Barocco Spa - Luce E Gas Jan 2020 - Oct 2021
    Lecce, Italia
    ▪ Responsible for commercial relations with partners, in b2c andb2b areas, and outsourced CC▪ Audit and surveys towards CB in order to convey initiatives, cross-selling proposals and caring actions▪ Data analysis on sales, credit collection and qualitative KPIs and action plans▪ Coordination and organization in compliance with targets andexpected deadlines
    View
  • Selecta Customer Services
    Team Supervisor
    Selecta Customer Services Sep 2018 - Dec 2019
    Tirana, Albania
    ▪ Coordinating up to 100 Customer care agents▪ Allocating jobs and workloads to individual staff members▪ Creating of KPIs dashboards to oversee the day to day servicedeliverance to meet customer's objectives and financial goals
    View
  • Comdata Spa
    Control Room - Team Leader
    Comdata Spa Dec 2008 - Dec 2019
    (It) Lecce - Cagliari - Rende
    ▪ Management of Customer Care for telecommunication,manufacturing and energy markets▪ Coordinating inbound, outbound, backoffice groups with dailyperformance reporting to individuals and teams▪ Constant update and control of the main financial objectives▪ Creating of KPIs dashboards to oversee the day to day servicedeliverance to meet customer's objectives and financial goals
    View

Roberto Elia Education Details

Frequently Asked Questions about Roberto Elia

What company does Roberto Elia work for?

Roberto Elia works for Sorgenia

What is Roberto Elia's role at the current company?

Roberto Elia's current role is +10 yrs exp in CC as Team Leader / Supervisor -Experienced in business growth and development, ensuring service delivery to customers, communicating business expectations to employees and achieving business KPIs..

What is Roberto Elia's email address?

Roberto Elia's email address is ro****@****enia.it

What schools did Roberto Elia attend?

Roberto Elia attended Università Telematica Internazionale Uninettuno, Istituto Tecnico Enrico Fermi - Lecce.

Who are Roberto Elia's colleagues?

Roberto Elia's colleagues are Valeria Bonini, Chiara Paini, Gabriele Vantaggiato, Sergio Lammens, Marco Filacchione, Jacopo Guarnaccia, Stefano Vigna.

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