I am currently a Virtual assistant, and I do various administrative tasks including - • Respond to emails• Schedule appointments• Book accommodation• Manage a contact list• Prepare customer spreadsheets and keep online records• Organize managers’ calendars• Address employees’ administrative queries I also worked in BPO industry for more than 8 years and I have assisted all types of customers in all types of settings.I -· Support Operation processes related to order processing, contract management, POS tracking andorder submittal· Record Account related activity in appropriate internal systems· Provide Sales team tracking and reporting as required· Manage daily account and customer maintenance, as required· Collaborate with sales and service teams to continually improve processes and procedures toimprove efficiency