Dmytro Malovanyi Email & Phone Number

Киев, Киев, Украина

Genesis is a Ukrainian co-founding IT company that builds global technology businesses together with the best entrepreneurs in Central and Eastern Europe.

Kyiv

- Administration/troubleshooting of services, PBX, LMS and equipment;- Mentoring in the department, holding interim meetings, collecting analytics;- Distribution of tasks among department employees;- Preparation/implementation of the department development plan and OKRs;- Negotiating with contractors (B2B);- Training of staff in the functionality of.

Kyiv

- Administration/troubleshooting of services, PBX, LMS and equipment;- Mentoring in the department, holding interim meetings, collecting analytics;- Distribution of tasks among department employees;- Preparation/implementation of the department development plan and OKRs;- Negotiating with contractors (B2B);- Training of staff in the functionality of.

Kyiv

- Administration/troubleshooting of services, PBX, LMS and equipment;- Mentoring in the department, holding interim meetings, collecting analytics;- Distribution of tasks among department employees;- Preparation/implementation of the department development plan and OKRs;- Negotiating with contractors (B2B);- Training of staff in the functionality of.

Киев, Украина

Processing of incoming user requests in chat and telephone mode;Providing advice on user issues;Settlement of disputes/conflicts and processing of objections;Creation of tickets and their transfer to the relevant departments;Entering query data into the CRM database;

Киев, Украина

Consultation and processing of customer complaints about network malfunctions, issuespayments and connections;Making applications for user requests and sending them to the departments for furtherconsideration;Monitor, identify and troubleshoot network failures by use of Nagios, Zabbix, Userside,Abills, Irbis-2, terminal using telnet, SSH protocols;Work.

Киев, Украина

Work with a contractor that supplies EPG files;Settlement of disputes related to the supply of programs and fixes errors (spelling,punctuation, stylistics, logic) and inaccuracies in EPG files;Controls the compliance of server settings for the entire channel and grid list speech;Work on eliminating discrepancies between EPG and ether;Writing announcements.