Relkisha Ashraf Email & Phone Number

Kozhikode, Kl, In

Kozhikode, Kerala, India

Kozhikode, Kerala, India

𝗞𝗲𝘆 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗔𝗿𝗲𝗮:• Responsible and managing a team and driving Branch Banking Operations and Wealth Management, Client Acquisition including sales, operations, and other cross-sell businesses.• Enhance and Contribute to the Growth of the Company through Business Development, smooth flow of financial and non-financial transactions at the branch level, Revenue Generation, Profit and Cost Management, Customer Acquisition and Retention.• Ensuring that the financials of the branch are under control and the branch adheres to the Know Your Customer (KYC) and Anti-Money Laundering (AML) norms at all times.• Set annual personal performance plan/goals and weekly sales plan/goals for the branch staff.• Providing advisory services to corporate & high net-worth customers on funds management while maintaining relationship with Key Accounts.• Responsible for dealing with external and internal auditors and inspections and compliance.• Supervising Key Areas including Marketing, Business Channel Development, Team Development, Cost Management, and Revenue Generation.

Kozhikode, Kerala, India

𝗞𝗲𝘆 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗔𝗿𝗲𝗮:• Monitoring the branch sales targets, conceptualizing, implementing competent strategies in coordination with the branch and the sales team with a view to penetrate new accounts and expand existing ones for a wide range of financial products.• Lead a result-oriented team and is responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management.• Oversee/monitor performance of operations staff to ensure all policies/procedures are compliant with bank guidelines. Oversee and/or train/guide staff to provide clients with appropriate Bank products and services.• Ensure compliance with all applicable laws, regulations, Bank policies and procedures, including the Community Reinvestment Act, Bank Secrecy Act, Anti Money Laundering laws, Office of Foreign Asset Control requirements, Equal Employment Opportunity Act, and other regulatory requirements.• Work with the Assistant Branch Manager to ensure overall branch security, interview and recommend branch personnel, control branch expenses within budgetary constraints, and oversee staff performance reviews.

Kozhikode, Kerala, India

𝗞𝗲𝘆 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗔𝗿𝗲𝗮:• Ensure that all employees receive skills and development training.• Develop, maintain, and support a professional business relationship with the heads of various departments, including, but not limited to, Accounting and Lending.• Report the branch's performance related to new business development, expense management and compliance, on a daily, weekly and/or monthly basis.

Kozhikode, Kerala, India

𝗞𝗲𝘆 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗔𝗿𝗲𝗮:• Ensure efficient daily operation of a branch, including lending, product sales and customer service in accordance with the bank's objectives.• Prepare the plan for the growth of branch business in consultation with the senior management.• Develop open and effective channel of communication with internal stakeholders, encourage for product sales and provide additional services.• Implement the plan through the Branch team to achieve the top line goals.• Establish and strengthen relations with key customers to generate sustained business.• Review daily reports (e.g., overdrawn accounts, temporary overdrafts, cash retention limit, office accounts, etc.) and take proactive action to ensure profitable and ethical business.

Vadakara, Kerala, India

𝗞𝗲𝘆 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗔𝗿𝗲𝗮:• Ensure audit related deliverables, both internal and external are met as per the prescribed norms.• Ensure compliance with due processes and guidelines.• Create a performance-oriented environment leading to high employee motivation and productivity.• Ensure that all staff are adequately trained on the products of the bank, sales processes, and various policies of the bank.• Resolve, report any disruptions in day-to-day business operations and take appropriate action to ensure that the branch operations are run smoothly.• Ensure the smooth management of operations and the achievement of overall business goals.• Ensure proper upkeep of branch premises and assets including safety and security.

Kozhikode, Kerala, India

𝗞𝗲𝘆 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗔𝗿𝗲𝗮:• Responsible for improving the Internal Audit Operational Efficiency score of the branch by timely completion of assigned tasks on continuous basis. • Involved in protecting bank's property as per safety norms and ensuring ethical conduct in ordinary course of business. • Enhancing Knowledge about Bank's Products, Finacle system, Processes and Regulatory norms like Know Your Customer, Anti Money Laundering - AML, etc.

Thrissur, Kerala, India

Thrissur, Kerala, India

𝗞𝗲𝘆 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗔𝗿𝗲𝗮:• The sales and marketing activities need to be done mainly from the branch.• Responsible for timely processing of bank transactions like funds transfer, Cheques, Opening of Accounts, reconciliation of office accounts, ensuring timely resolution of customer queries and improving customer service levels.• Ensures compliance to the bank's rules - internal guidelines, processes, and procedures.

Alleppey, Kerala, India

𝗞𝗲𝘆 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗔𝗿𝗲𝗮:• Conducts outbound marketing calls and scouts for new leads and referrals to generate business. • Responsible for sales of third-party products (Life Insurance - LI, General Insurance - GI, Mutual Funds - MF, Debit/ Credit Cards, etc. to the existing customer base. • Responsible for lead generation for Current Account and Savings Account - CASA to new customers and deepening of account balances for existing customers.

Alleppey, Kerala, India

𝗞𝗲𝘆 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗔𝗿𝗲𝗮:• Daily Interaction with the prospective and existing client for all their banking related needs.• Close watch on customer requirements and provide solutions.• Have proper and enough knowledge about regulatory, compliance requirements.• Upselling, Cross Selling and providing superior customer service.

Alleppey, Kerala, India