Robin E. Email & Phone Number

St. Louis, Mo, Us

St. Louis, Mo, Us

Chicago, Il, Us

ServiceNow Portfolio, Network Portfolio, Cyber Security mitigation projects

St. Louis, Mo, Us

Provide oversight of service delivery business owners, transformation, HR, and finance. Define and manage project scope and scheduling of large technical and cloud transformation initiatives utilizing Agile, Waterfall, Scrum, and Iterative methods to ensure project deliverables are completed on time and within budget.Led the Enterprise Architecture Review Board to oversee cybersecurity and data governance measures, products, tools, services, and enforcing organizational and industry standards and best practices.Introduced new cloud-based tools to improve workflow processes including an environmental health & safety (EHS) software system (Airsweb), SAP Fieldglass for vendor management, a geographical information system (GIS) platform (Flairsoft)for real estate management, and an API library as a part of Ameren’s Digital Transformation.Direct an Operational Readiness Review Board leading enhanced collaboration on new projects between the operations and support teams. This initiative successfully eliminated a 30% project implementation fail rate. Worked with audit teams to ensure compliance to the process.Led the Digital Workplace Program consisting of the implementation of desktop VDI, reduction of software license expense, Starleaf video conferencing, and unattended, automated installation of Windows 10 to all desktops in the environment. • Partnered with business units to strategically create and execute plans to replace duplicate devices with VDI software streamlining to a centralized server. Successfully reduced the workforce fleet, boosted network security, and slashed costs by 20%.• Architected a massive readiness program for the migration to Windows 10 to improve automation for existing and new machines. Launched an SCCM conversion from BIOS to UEFI through detailed configuration and task sequencing of existing files for strengthening security during this process.***Employee Resource Group President***

Redmond, Washington, Us

Acted as a trusted technical resource to launch change management initiatives, modernize workflow operations, and monitoring cloud investments. Facilitated service recommendations and incident resolutions to promptly address issues before they escalate and assist with software licensing. Accountable for approximately $2.5 million for annual advisory services for the optimization of IT infrastructures and enterprise ecosystems including cybersecurity, cloud consumption, and service delivery management.

St. Louis, Mo, Us

Implemented enterprise ITIL methodology and frameworks for a large-scale internet and TV service provider. Established targeted objectives, standardized processes/procedures, and training for service teams. Managed the Infrastructure service desk, application packaging, messaging, mobility, and additional assets. • Led the transitioning of service tools that included a user-friendly web interface that became the cornerstone for other change management projects using ITSM BMC tools. Created requirements, product reviews, and process designs, that generated a 50% increase in automated efficiencies.

Westport, Connecticut, Us

St. Louis, Missouri, Us

St. Louis, Missouri, Us

St. Louis, Missouri, Us

Education record

Bachelor Of Science, Business; Information Systems