Developed and maintained strong relationships with corporate leadership with consistent communication. Liaison in collaboratively role to help cultivate relationships, communication and continuous improvement.Coordinated, developed and facilitated client quarterly business reviews and presentations which include identifying and recommendations for cost savings, utilization reports and prescription updates. Clinical pharmacy team included.Liaison with contract strategy and contract renewals

Responsible for management and leadership of Account Executives.Ensured Account Executives were trained in customer service best practices and the Account Management Program. Developed and maintained strong relationships with key decision makers and personnel in southeastern region (AL, GA, MS, NC, SC, TN).Maintained the highest levels of customer service at all times; immediately identify, address, and resolve customer service issues.Proactively generated and maintained action plans.Managed contract negotiations and secured contract renewals.Facilitated conference calls and meetings with Account Management Teams and other divisional leadership.Provided routine customer updates and reports timely to Regional and Divisional Management.Facilitated in-service education related to pharmacy systems and other health care related areas.Participated in state, regional and national trade shows, association meetings and committees.Tracked revenue and bed counts for retention and lost accounts.Collaborated with key leadership to form business plans.

Responsible for management and leadership of Account Executives.Provided support for pharmacy staff.Consistently sought new ways to improve customer relationships and services.Managed contract negotiations and secured contract renewals.Effective problem solving to address client concerns. Maintained strong relationships with new and current accounts.Responsible for managing client accounts in regional area of NC and SC.Reviewed pricing worksheets and contractual agreements.Coordinated education and training in-services.Liaison between pharmacy teams and clients to ensure customer satisfaction.Developed Executive Reviews, Satisfaction Surveys and metrics.

Oversaw and managed pharmacy operations.Demonstrated knowledge in the specialized function of a Long Term Care Pharmacy.Solid business leader with ability to energize and positively influence team members and customers.Developed open communication and teamwork among pharmacy staff in order to improve operations, implemented, managed and supervised all phases of the pharmacy business.Directed pharmacy team as well as evaluated their performance to ensure safe and legal processing, compounding, and delivery of prescription orders.Established and cultivated significant relationships with physicians, nursing, and other allied healthcare staff necessary to provide quality pharmacy services and customer support.Performed financial and budget analysis to achieve financial goals and objectives.Reviewed and negotiated contractual agreements with clients and vendors. Provided staff support and training necessary for successful job performance consistent with company standards and expectations.Responsible for quality assurance, security of controlled substance, and disposal of hazardous waste drugs, as well as all aspects of adherence to license requirements.Oversaw activities associated with purchasing of pharmaceutical drugs; organized and returned all outdated and/or recalled medications while monitoring and maintaining inventory.Utilized computerized pharmacy information management system and Excel to track inventory and maintain accuracy of pharmacy records.

Managed and overseeing pharmacy operations.Responsible for scheduling, daily purchasing, control of drugs and supplies, and assisting with capital budget. Assumed responsibility for the pharmacy’s activities in the absence of the Executive Director. Demonstrated knowledge in the specialized function of a Long Term Care Pharmacy.

Served in many facets of the business over several years as the Operations Manager, Customer Relations Manager, Sales, Medical Records Manager, Certified Pharmacy Technician Supervisor, Office and Equipment Manager.June 1995 - June 2008