Zibber (PE-backed, Mentha Capital) is specifically designed for real estate agents. Real estate agents who believe that presenting properties can be improved but are also mindful of their costs. We offer top-quality services at very competitive rates. As a result, our profit margins are lower. But that's okay. Because we are convinced that with our affordable rates and our quality, we will ultimately delight many clients.𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:* Manage a team of Operations specialists,* Responsible for company-wide tech stack for 250+ FTE,* Board and investor dashboarding,* Leading the tech stack merger acquisition process* Manage relationships with vendors,* Tool and processes optimization.

Virtuagym is a leading tech company providing innovative fitness software for gyms, personal trainers, and corporate wellness software solutions. First launched in 2008, Virtuagym has grown into an all-in-one solution for fitness & wellness coaching, membership management, billing, scheduling, access control, and more. Its integrated mobile apps offer exercise and nutrition guidance solutions, progress tracking, online community, booking classes, and online coaching. With 200+ employees across two offices in Europe and Latin America, Virtuagym supports more than 15 million consumers worldwide, over 9.000 health clubs, 30.000+ trainers, and 100s of corporates, with availability in 12 languages and 80 countries.𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:* Manage the Global CS tech stack for +/- 75 FTE* Strategic partner for process optimization and performance management* Leading (digital transformation) projects aiming for scalability and efficiency* Developing and improving Salesforce Architecture for scalability and operational excellence* Owner of Client Success domain tech and tooling roadmap* Gaining business and customer intelligence to facilitate domain specific management reporting & dashboarding

Sendcloud is the all-in-one shipping platform that accelerates international growth. Shipping should be easy, no matter what, where, and how much you ship. That’s our promise!Sendcloud helps online retailers to save time on shipping and at the same time increase conversion by optimizing their checkout, offering branded tracking and a seamless return process for both businesses and consumers. Everyone should be able to scale internationally, it’s not a privilege to huge enterprises. That’s why we are on a mission to make shipping as easy as possible and to turn it into a competitive advantage!𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:* Manage the Global CS tech stack for 100+ FTE across 8+ markets* Leading (digital transformation) projects aiming for scalability and efficiency* Management reporting & dashboarding𝐊𝐞𝐲 𝐚𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:* Rebuilt Zendesk architecture for scalability* Technical implementation of outsourcing strategy, scaling CS team from 30 to 100 FTE* Developed effective Case Categorization Model* Established SLAs and optimized workflows* Foundation for Professional Service Framework* Automated Employee Onboarding* Implemented management dashboarding and reporting for data-driven insights.

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