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Remco Smit Email & Phone Number
Head of Guest Service
at
Landal GreenParks
1 work email found
@roompot.nl
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Head of Guest Service
Location
Netherlands, Netherlands, Netherlands
Who is Remco Smit? Overview
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Quick answer
Remco Smit is listed as Head of Guest Service at Landal GreenParks, based in Netherlands, Netherlands, Netherlands. AeroLeads shows a work email signal at roompot.nl and a matched LinkedIn profile for Remco Smit.
Remco Smit previously worked as Head of Guest Service at Roompot and Bestuursvoorzitter at Meneer Monster.
Company email context
Email format at Landal GreenParks
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*@roompot.nl
68% confidence
AeroLeads found 1 current-domain work email signal for Remco Smit. Compare company email patterns before reaching out.
Profile bio
About Remco Smit
I am an impactful (interim) manager, with >20 years experience in improving customer experience & value in energy, ICT, utility, specifically in retail (Consumer/B2B). Consistent track record of delivering results in improving customer satisfaction, sales performance and loyalty -while reducing costs- in highly challenging commercial environments. Good at building fact-based successful customer-oriented teams, focusing on value creation ‘triangle’ (customer, employee & company). Corporate maverick/entrepreneur with natural ease in building and developing relationships, energetic, can-do mentality. Focused on motivating & inspiring people.Customer Experience Strategy, Change Management, Customer Service Management, CX-design, Customer Journey Design, CES, NPS.
Listed skills include Customer Experience, Change Management, Crm, Call Centers, and 24 others.
Current workplace
Remco Smit's current company
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15 roles · 31 years
Remco Smit work experience
A career timeline built from the work history available for this profile.
Head Of Guest Service
Current
Oct 2023 - Present
Head Of Guest Service
Current
Dec 2020 - Present
Bestuursvoorzitter
Current
Jan 2020 - Present
Owner
Customer Physics
Physics is the science of matter. Customer Physics is the science of customers that matter. Specialized in creating value through NPS measurement and management whilst killing the customer satifaction myths.
Feb 2009 - Feb 2021
European Director Cx Europe A.I.
Responsible for creating the European Customer Experience strategy which was previously non-existent Leading the transformation from local customer service operations and back-offices into one regional value centerAdding value in the supply chain by integrating service delivery planning and digitizing customer touchpoints including chatbots and myrentokil.
Apr 2018 - Mar 2020
Directeur Klantcontactcentrum A.I.
- After 2016, in what has become known as “the perfect storm” within DELA’s customer operations in which NPS had dropped dramatically, employee turn-over was at an all time high and costs increased, I developed a program.
- Re-define Customer Experience strategy.
- Re-organize supply chain responsibilities such as customer communication, product development and retention programs.
- Integrate all customer focusing departments and staff, processes and people into one “Customer Operations”.
- DELA has been awarded “best Dutch employer” in 2018 and 2019 and 3rd best European employer in 2018 by Great Place to Work. Half of the employees within DELA work in Customer Operations.
- Goals on NPS were exceeded and +40 in 2018
Mar 2017 - Mar 2018
Interim Manager Learning & Interaction Center
Head of Learning. Restructuring the existing training department into a High Impact Learning work environment.
Jul 2014 - May 2015
Jun 2009 - May 2012
Interim Manager Customer Contact
Impelenting QM, Quality Management, Increasing average member loyalty with 6 months.
Jan 2009 - Aug 2010
Manager Customer Experience
Responsible for quality policy, quality concepts, quality control and complaint management with regards to customer experience. Within that role amongst other things, developed and implemented the "WOW" methodology. Resulting in improved customer satisfaction and transparency in the value chain. Implemented and developed KPI's such as First Contact Fix.
Sep 2004 - May 2009
Business Manager
Responsilble for the Customer Experience Management (CEM) portfolio including quality improvement programs for customer care. Program manager for Quality Improvement Programs at: Vodafone, ING, Mondial Assistance, Bouwfonds, etc...
Jun 2002 - Aug 2004
Founder & Managing Director
Management Buy Out of the training and consultancy department at Avaya
2001 - 2002
~1 yr
Manager Training & Call Center Consultancy
1997 - 2001
~4 yrs
Supervisor/Trainer
Hcn
1995 - 1997
~2 yrs
FAQ
Frequently asked questions about Remco Smit
Quick answers generated from the profile data available on this page.
What company does Remco Smit work for?
Remco Smit works for Landal GreenParks.
What is Remco Smit's role at Landal GreenParks?
Remco Smit is listed as Head of Guest Service at Landal GreenParks.
What is Remco Smit's email address?
AeroLeads has found 1 work email signal at @roompot.nl for Remco Smit at Landal GreenParks.
Where is Remco Smit based?
Remco Smit is based in Netherlands, Netherlands, Netherlands while working with Landal GreenParks.
What companies has Remco Smit worked for?
Remco Smit has worked for Landal Greenparks, Roompot, Meneer Monster, Customer Physics, and Rentokil Initial.
How can I contact Remco Smit?
You can use AeroLeads to view verified contact signals for Remco Smit at Landal GreenParks, including work email, phone, and LinkedIn data when available.
What skills is Remco Smit known for?
Remco Smit is listed with skills including Customer Experience, Change Management, Crm, Call Centers, Contact Centers, Management, Coaching, and Customer Satisfaction.
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