Cross Resource Group, hire RTX Contractor.Installs software, amended/repaired hardware while resolving network technical issues as directed by senior engineers and ticketed system taskers for the U.S. Air Force Global Hawk GSMP program. • Installed fiber optic cable and Cat-6 cable for network disturbing services to Classified and Unclassified data drops servicing 1000+ endpoint connections among two facilities • Coordinated with engineering leadership, and COTS management to ensure the program maintains vendor hardware support as appropriate. • Troubleshooting and replacing equipment, hardware rack prep, assembly setup, along with component and cable management for servers, switches, routers, firewalls and PDU's. • Executed System Engineering support for Integration Verification & Validation which included: Technical Exchange Meetings, conducting and analyzing tests.• Mounted grounding bus connections to facility ensuring point connectivity to racks; tested ohmage and identified power outlets/breakers according to setup documentation. • Programed, configured, and managed routers, switches, firewalls, and VMware Windows workstations utilizing engineering illustrations and documented procedures. • Prepared and submitted hardware/software deliverables in accordance with contract. • Facilitated Software and Infrastructure Engineers implementing multiple system network monitoring tools along with backup and replication node structures. • Organized small computers installation, controlled information assurance activities, and administered software/hardware configuration customizations per service Change Request.• Liaison as local onsite engineer interfacing between company and U.S. government executing customer relations. • Managed users, computers, and servers utilizing DNS and Active Directory services.

Manage communications network installation and maintenance actions for two Air Force Bomber Wings and fifteen remote Missile Alert Facilities (MAF’s) supporting radio, computer, video, and telecommunications infrastructure. • Control core IT cryptographic and switched networks, supporting Global Strike Command • Directs Tier-II and Tier-III maintenance for ticketed communications service request.• Plans, guides, evaluates, test, and analyze LAN/WAN installation and removal of systems • Coordinates with vendors and contractors supporting IT architecture utilizing DoD directives• Resolve architecture design problems, improve operations, and provide client support/ Tier-III customer service.• Supports cyber systems support team in delivery of Base Information Transport Infrastructure projects and services • Evaluates multi-protocol network elements for end-to-end communications• Contribute to implementation/sustainment of SNMP monitoring software and endpoint monitoring tools• Performs troubleshooting for Juniper, Cisco, and Avaya systems, including packet analysis• Administer software licensing and purchasing request for effective installation management of network demands and future technologies; overseeing infrastructure systems compliance using DoD and Air Force regulations with TCTOs guidelines enforcing updated Network Infrastructure security services/practices.

Managed network administration and design for 13 geography separated installations supporting radio, television, and social media distribution across the Pacific region spanning 100 million square miles. Ensured multi-media coverage across the Pacific to more than 300,000 people.• Tier-III network communications support manager consisting of a 40-member team• Maintained satellite and broadcast support; eight million dollars of IT resources• Monitored social media and online sources for industry trends• Resolved conflicts and negotiated mutually beneficial agreements between parties• Drove operational improvements, resulted in cost savings and improved broadband services• Managed multi-protocol network elements for effective end-to-end communications• Checked application of information security policies and practices for delivery of network services

Managed and maintained Communications Focal Point (CFP) / Help Desk Services for HQ AFN Pacific. Directly responsible for initial contact calls and maintenance actions for all communication / service outages and repair. Controlled information assurance activities, and administered software/hardware configuration for Pacific region.• Responsible for initial contact calls, directing Tier-I and Tier-II actions for all service request• Organized small computers installation, customization's for 500 devices sustaining 250 customers• Increased customer satisfaction by resolving System Center Configuration Manager issues • Provided Command Information and entertainment services to Tokyo area• Advised network users regarding hardware requirements, configurations, and limitations• Resolved and documented customer reported network issues via phone and e-mail request• Performed day-to-day LAN and WAN administration, maintenance, and IT support

Planned, implemented and coordinated intricate IT network systems on behalf of missions supporting DoD agencies and coalition forces. Analyze communication installation prerequisite illustrations and architectural plans ensuring conformance with military communications security (COMSEC) regulations. • Supported sensitive Presidentially directed special programs• Designed, installed, and maintained network systems supporting 12,000 square miles• Provided maintenance and technical support on 7 million dollars of Data Collection systems• Determined feasibility, functionality, and potential benefits of proposed systems• Demonstrated success in dealing with firewalls, access control and load-balancing• Provided technical documentation, network diagrams, flow charts and procedural guidelines• Administered programs and devices for IP addresses, utilized network resources and trained support personnel to provide Tier I support

Designs,installs,and maintains network and computer systems. Project and review communication installation requirement drawings ensuring conformance with regulation and AF installation practices. Plans, executes & control complex IT projects supporting Joint and Coalition forces. Using high-tech tools and diagnostic software to diagnose and correct problems in a wide variety of electronics equipment and sophisticated computer systems. Control IP domain space while establishing data and voice communications infrastructure using routers, switches, and cryptographic devices.

Perform network management, network administration and information protection on Theater Deployable Communication (TDC) equipment in a deployed Network Control Center. Established base-wide communication infrastructure utilizing routers, switches, copper & fiber optics media, and cryptographic devices for secure and nonsecure data, video, and voice communications. Implement security fixes, operating system update patches, antivirus software and enforces network security policies ensuring reliability of network operations. Equipment includes Theater Deployable Communications (TDC) Intergrated Communications Access Package (TDC/ICAP) and Initial Communications Element (TDC/ICE), Tropo Satellite Support Radio Interface Unit (TIU), Cisco network devices, REDCOM Laboratories Inc. communications equipment, AVAYA telecommunications node, cryptographic devices and network troubleshooting tools and devices.

Sustains network infrastructure, cryptographic equipment, and deployable switching systems in a fixed and deployed environments through effective troubleshooting, repair, diagnostics, and system performance analysis.Installs and maintains voice and data switches to include the SB-3865 Switchboard , AN/TTC-39 Automatic Telephone Central Office, AN/FCC-100, Cisco Network Switches & Routers, and REDCOM IGX Gateway Switches. Maintains cryptographic equipment to include the KG-195, KY-68 Digital Secure Sets, Secure Terminal Equipment (STE), Secure Terminal Units (STU-III), KIV-7, KIV-19, Trunk Encryption Devices, and Line Encryption Units. Inside/outside telecommunications infrastructure installer maintaining readiness for worldwide contingency mobility deployments.