Gintarė Remeikė Email & Phone Number

Kaunas, LT

Kaunas

- Zendesk administrator with NLP-driven Chat integration experience.- Designing reporting and analytics using Zendesk Explore.- Implementing workflow automation through Zapier.- Maintaining Call Center and call flow on Talkdesk.- Creating technical documentation using Notion and Miro.

Lithuania

• Managing the workflow of 30 people;
• Building and maintaining the chatbot (Ultimate);
• Finding and reporting technical blockers of API integration to the chatbot.
• Providing feedback for peers and doing quality assurance (Miuros);
• Training and supporting newcomers.

Kaunas, Kauno, Lithuania

• Managing the workflow of 9 people;
• Onboarding employees from other teams to CS;
• Providing inbound and outbound support to customers via e-mail and phone in English, and Lithuanian;
• Gathering documentation and explaining AML, KYC procedures and requirements to customers;
• Multitask and take responsibility & ownership in challenging situations;
• Communication with Finance and Compliance departments regarding emerging issues with future, pending or completed transactions.

Kaunas, Kauno, Lithuania

• Communicate with Customers via live chat and email;
• Provide a red carpet Customer service experience to Customers;
• Focus on the Customer’s success by offering additional services, tools, and products.
• troubleshooting SQL, HTML, CSS and finding the fastest fix

Kaunas, Lithuania

• Communication with potential customers of the company from worldwide destinations by email and telephone (in English and Lithuanian);
• Explained tax refund from abroad services and policies, resulting in greater customer satisfaction.
• Analysis of the documents received from clients and their transfer for further processing;
• Structuring of information, analysis and reporting;
• Performance of other tasks related to the management of the company.

Lithuania

• Proven experience of working independently and as a part of a team in busy, fast-paced, multinational environments;
• Worked as a supporting interpreter at factories, culture events and official meetings during official visits of Japanese journalists, businessman and politicians to Lithuanian (groups of 2-20 people);
• Arranged transport, lodging and catering;

Vilnius

• Translation of the documents, all varieties of texts, official letters from / to Japanese
• Administration of Facebook page
• Presenting Japanese governmental exchange programs and culture to pupils

Kaunas, Lithuania

Introduced 7 international students at VMU to the university regulations, Lithuanian traditions and society. Solved visa and other everyday life issues.

Bachelor'S Degree, Political Science And Government

Activities and Societies: Japanese culture club HASHIThe Bachelor's thesis titled "Japan's immigration policy: public opinion between.

Special Course, Japanese Language And Culture

Awarded a government scholar (JASSO) position for a year in Chubu University by Japan Student Services Organization, an independent.