Rémi Loyer Email & Phone Number

Canada

Canada / Remote

As player-coach, lead team of senior Solution Consultants managing IWMS implementation projects throughout the post-sales delivery lifecycle from initial Discovery workshops through to go-live and support handover.

* Direct and manage projects ranging from 3 months to 2+year phased deployments throughout the post-sales delivery lifecycle from initial Discovery workshops through to go-live and support handover.* Enquire, understand and interpret client business needs by leading interviews & workshops, as well as site visits, business analysis and workflow analysis.* Develop functional and operational requirements documentation.* Oversee configuration design, build, and user acceptance testing.* Develop and deliver remote & on-site application training to client teams & power users.

Calgary, Canada Area

Integral member of small international team that delivered the evolution of a large IWMS from providing strategic guidance and support for 5 countries in 2009, to achieving standardization and business process simplification across 47 countries in 2017. Using Planon IWMS (www.planonsoftware.com), the CAFM Specialists led local teams worldwide to optimally manage detailed office and laboratory data for a portfolio exceeding 30 million square feet and 84 000 workspaces, coordinating hundreds of vendors to provide facility support in 6 languages and process over 31 000 planned maintenance and repair work orders per month on a single integrated system.* Served as the functional lead and subject-matter expert in the domain of space management to establish a single system - one source of truth - to oversee the global Real Estate portfolio. * Contributed expert localized advice on the implementation and optimization of asset & maintenance management (planned maintenance) functionality for service providers in over 20 countries. * Led the FM data alignment activities within a global SAP MDM (Master Data Management) implementation project, reconciling legacy systems data and physical locations to improve business intelligence reporting.* Designed and provided ongoing support of data exchange processes between local facility site teams and global service providers for recurring occupancy & office space utilization surveys.* Developed end-user ‘how-to’ documentation and delivered bilingual face-to-face training to FM site teams and service organizations worldwide from 2010- 2016. Topics covered management overviews and technical training on AutoCAD integration, reference data setup, asset registries, space management, planned preventive maintenance, and workflow planning & scheduling.* Defined new functionality requirements & provided scope definition, testing and deployment support to major IT software & infrastructure projects and many functional enhancements.

Calgary, Canada Area

Lead interface to Architects/interior designers, electrical & mechanical consultants during a multi-year Calgary offices restack and refurbishment project. * Managed construction quality assurance, daily site inspections, change order cost-control & schedule adherence.* Performed construction drawings & tender documents client review & sign off.* Represented client at all contractor meetings. * Jury member for Best of NeoCON competition (Chicago - 2007/2009/2013).

Calgary, Canada Area

Internal focal point for day-to-day building operations and minor project coordination. * Oversaw stack-planning, department consolidation & floor space optimization. * Managed small to medium-scale office refurbishment projects & systems furniture reconfigurations. * Coordinated day-to-day landlord and vendor repair & planned maintenance work. * Managed lease administration & internal space chargeback/ departmental allocations. * Supervised contracted CAD/CAFM technicians. * Implemented local CAD/CAFM system & developed internal FM CAD standards.

Calgary, Canada Area

24x7 support team providing HSSE incident reporting, diagnostics & troubleshooting of point of sale equipment, fuel pump payment systems & back-office site accounting software to national retail network.* Focal point for escalation of telecom/network-related issues.* Coached and mentored technical support agents.* Developed technical troubleshooting procedures and documentation.* Stakeholder representation at telecom provider monthly business reviews. * Coordinated between local and national telecom providers and internal business & IT stakeholders.

Medes(Id), Industrial Design

Bes, Architecture