Remi Morrison Email & Phone Number

Adel, IA, US

West Des Moines, Iowa

West Des Moines, Iowa

• Acted as Technical Lead, Scrum Master or Business Analyst as needed. o Technical Lead - coordinate promotions and addressed any story development that may cause conflicts o Scrum Master - lead daily standups and.
• Conducted ServiceNow training for two Quality Assurance testers and was consulted by them regularly for validation of testing… Show more
• Conducted ServiceNow training for two Quality Assurance testers and was consulted by them regularly for validation of testing requirements
• Sought out as subject matter expert for custom Applications and Modules deployed in ServiceNow
• Acted as ServiceNow Administrator – tasks included o No code development o Standardizing category creation o Coordinating and executing promotions from Development to Test and Test to Production o Validation of items.
• Wrote ServiceNow specific documentation addressing how to handle User Record Verification and Duplicate User Records for Contact Center Staff

West Des Moines, Iowa

• Acted as ServiceNow Administrator - routinely found and addressed work Quality issues while performing daily administrative tasks that lead to improved training and increased Quality of work
• Selected by manager for team to implement ServiceNow and migrate from IssueTrak
• Asked by ServiceNow Admin Team and Manager to speak in group presentations
• Sought out by peers and leadership to assist in complex issues requiring technical or analytical skills
• Updated Maryland… Show more
• Updated Maryland Utilization Control security incident documentation which was then used by the security team as a model to write a process to cover all incident reporting

• Manage SharePoint site user access and assist in site structure and design
• Developed Process that eliminated 2 days from General Manager month end process (CTO)
• Created asset inventory spreadsheet for all company electronics
• Upgraded all 24 locations to Latest Agvance
• Prioritized Agvance migration to Citrix (Hosted Environment)
• Implemented Computer Life Cycle

West Des Moines, Iowa Area

• Acted in technical leadership role for Client Technology Services group, responsible for day to day operations of the deployment team
• Responsible for the configuration and delivery of computers and peripheral devices
• Tested returned computers; handled warranty replacements
• Maintained/reconciled equipment inventory in Maximo (asset management software)
• Trained technicians in daily operations; delegated tasks to 3 full-time technicians and 2 interns
• Created and… Show more

USS Dwight D. Eisenhower CVN-69

• Created and managed backup jobs of Network Data on 21 Servers for over 6,000 users resulting in the prevention of loss of data and productivity
• Supervised 15 personnel in the accomplishment of preventive and corrective maintenance on a variety of mechanical and electronic equipment
• Proficient in reading and interpreting schematics, engineering drawings, technical manuals and test data for component level fault isolation and repair
• Performed analysis and established technology… Show more
• Performed analysis and established technology direction for entire IT arena
• Project management experience ranges from Mainframe Operation System upgrades to successful Help Desk implementation

Mcse

Education record