Remi B. Email & Phone Number

York, England, United Kingdom

Responsible for managing end to end order activities for a range of customers including Tesco and Asda. Maximising the order process including transportation, warehousing and billing.Providing consistent service to customers by effectively managing the order capture process through to delivery while eliminating waste and complexity. Ensuring accuracy, timeliness of execution and agreed levels of customer service.Proactively maintaining accurate customer records, loading new product listings and ensuring current promotion and shipping details are up to date.Identifying gaps and opportunities in current processeses, effectively using Nestlé Continuous Excellence tools(NCE), LEAN and Focus Improvement tools, standards, and Best Practices.Working closely with internal teams and external stakeholders to deliver timely resolution of all demand capture failures within defined Service Level Agreement (SLAs)Reviewing all registered returns and refusals, checking they comply with the Market Return & Refusal Policy.Analysing and providing monthly trends and insights to drive continuous improvement and efficient order management to meet and exceed agreed KPI's.

York, England, United Kingdom

Employing proactive, efficient and customer focused approach to processing claims Excellent written and verbal communication skills in dealing with customers, liaising with associate companies and third-parties Collating incidental evidence in third party notifications and when making liability decisions Providing consistently fair outcomes to customers who raise complaints, by carefully investigating all aspects of the case and preparing a response that is in line with business policies and regulations Maintaining the company's values of integrity in all dealing with customers and third parties

York

Responsible for the planning and delivery of lead generating marketing and communication campaigns and events to support the business across all regions. A key aspect of role was positioning Webcertain as a thought-leader in international digital marketing across a variety of key knowledge-sharing opportunities and promoting customer engagement and loyalty through segmented and personalised campaign-driven communications.

Leeds

Developed and executed tactical B2B marketing activities and campaigns to increase lead generation resulting in 25% business growth in 6 months.

Developed and implement advertising, promotional and public relations campaigns achieving targeted ROIsFurther developed the DHL brand increasing DHL's market share by 10% in 6 months Developed and led major customer acquisition campaign resulting in 12% revenue growth

Successfully managed business process change project including staff training programs.Set-up and rolled out new billing processes across multi-disciplinary departments reducing revenue loss by £0.5m in two years.

Conducted market research and analysis of the UK media market, providing insights directly resulting in the company's successful launch into the UK market.

Led market launch initiatives for B2B and direct response marketing campaigns for over 60 magazines to increase subscription base.Reduced project launch cost by 14% on previous year.

Delivered business systems support for all e-commerce related projects

Bachelor Of Science - Bs, Marketing And Mass Communications

Higher National Diploma, Business And Finance