Remick Wallace Email & Phone Number

Merrimack, NH

Burlington, MA

Wellesley, MA

• Successfully lead a $7M multi-year international program to divest a closed business line, including complex transfer of customer assets, multi-state compliance audits and infrastructure shut down; managed change.
• Managed a $2M multi-year project to reconfigure billing and policy administration systems affecting over 400k clients… Show more
• Managed a $2M multi-year project to reconfigure billing and policy administration systems affecting over 400k clients.
• At the request of, and reporting to, the CIO, managed compliance effort to standardize all departments onto a consistent process when accessing the SSA database, resulting in $300K annual savings.
• Managed multiple hardware, software and OS upgrades in support of a corporate standardization initiative with no customer service interruptions.
• Responsible for financial and status reporting, as well as presentations, to senior management for all of the above. Show less

Merrimack, NH / Smithfield, RI

• Responsible for over $5M portfolio of projects to enable customer money movement capabilities, via fidelity.com, from any platform.
• Managed the project that successfully introduced risk evaluation to reward customers in good standing with reduced cash availability periods and transparency to their cash availability, while providing increased.
• Managed vendor selection, RFI/RFP process and lead the multi-year, multi-department,… Show more
• Managed vendor selection, RFI/RFP process and lead the multi-year, multi-department, cross-platform initiative to provide state-of-the-art money movement capabilities to increase customer satisfaction through the.

Merrimack, NH

• Principle leader for implementation of Change and Release Management processes and procedures across all development disciplines - web, client/server, and mainframe.
• Managed the initiative that successfully integrated international web technology groups to standardize on the established Change & Release processes, resulting in 13% cost savings.
• Managed successful audit of the Change & Release processes and procedures with internal and external auditors.

Marlborough, MA / Merrimack, NH

• Managed international staff of 20 technology professionals responsible for administration and oversight of integrated pre-production environments supporting mission-critical applications for internal groups, including.
• Centralized key IT Functions - project management, change and release management, code deployment… Show more
• Centralized key IT Functions - project management, change and release management, code deployment, configuration management, hardware management, security patch management, and central service desk – to better support.
• Created a web-based infrastructure monitoring and availability reporting application to provide transparent support to thousands of customers worldwide.
• Doubled the number of managed environments while maintaining 99.5% availability, expanded onsite/on call support to 24x7, increased customer satisfaction by 13% without augmenting staff.
• Managed project to implement Windows and UNIX virtualization, reducing server support costs by 33%.

Boston, MA / Merrimack, NH

• Managed the procurement and administration of 1000+ desktops and servers in multiple locations with an annual budget of $4.2M.
• Managed team of 10 technology professionals across 3 locations.
• Implemented tighter operational process with a proprietary web-based interface to increase issue resolution speed and increase customer satisfaction.
• Reduced hardware and software waste by $1.5M annually with improved recovery and redeployment process.
• Drove collaboration between… Show more
• Drove collaboration between Executive and Technology leaders to uncover areas of inefficiency, resulting in millions of dollars of cost savings to the firm. Show less

Marlborough, MA

• Managed staff of 12 technology professionals responsible for support and development of mainframe and client server applications supporting money movement.
• Increased application stability and reduced run time by 50% to increase application availability by 50%.
• Responsible for Y2K accountability and Business Continuation/Disaster Recovery.
• Managed relationship with vendor for tax and check application; represented Fidelity at user group meetings.

Marlborough & Boston, MA

• Managed staff of 60 technology professionals responsible for administration and oversight of Production Support services, including mission-critical applications, support center, network operations, desktop services.
• Managed successful project to upgrade the Operating System (OS) on 1200 desktop at three sites with the implementation on New Year’s Eve night; twelve problems reported, all addressed remotely… Show more
• Managed successful project to upgrade the Operating System (OS) on 1200 desktop at three sites with the implementation on New Year’s Eve night; twelve problems reported, all addressed remotely.
• Managed project to re-engineer support center as proactive function, integrated with business partners.
• Created and implemented procurement process, which reduced delivery time by more than 50%. Show less

Boston, MA

• Managed staff of 30 technology professionals providing 7x24 Production Support and development of mission-critical Retail Mutual Fund Applications and Business Continuation/Disaster Recovery.

Boston, MA

• Project manager for team of 10 technology professionals focused on development and support of the mission-critical Corporate Online and National Securities Clearing Corporation applications.

Cambridge, MA; Boston, MA

Responsible for design, development, testing and implementation of major functionality for Transfer Agent System Service Bureau with 10 mutual fund company clients.

Boston, MA

Project Manager responsible for design, development, testing and implementation of major functionality for Transfer Agent and Brokerage Systems.

Bs, Mathematics

Activities and Societies: Phi Gamma Psi fraternity - Vice President and Treasurer

Certificate, Microsoft Project, Pass

This was an online intermediate level course for Microsoft Project. It provided more a in-depth look into MS Project via its hands-on.

Project Management Certificate, Pmi Project Management, Pass

The certificate program consisted of 5 courses with covered the all of the topics in the PMI PMBOK book. The course was administered by.

Education record

Information Technology Infrastructure Library v2 Introduction to Six Sigma Working with India Resources Conflict Management and Resolution

Safe 4 Certified Agilist, Leading Safe 4.5, Certification