• Provision of effective support to customers • Coordinate full order cycle to ensure timely delivery• Build long term relationship with customers• Supervise drivers and their vehicle to ensure documents are up to date.• Reconcile issues arising from customers, riders and drivers.• Prompt response to customer’s request • Perform administrative duties • Documentation of customers data.• Recommend process improvement

• First call resolution of most complaints • Maintain solid customer relationship by handling issues as they arise with speed and professionalism • Use the right product knowledge to attract potential customers• Use customers feedback to improve to improve customers experience and satisfaction • Collaborate with other department to develop and implement strategies that would create incredible customer experience

• Keep record of sales, expenditure and items • Marketing on social media.• Facilitate delivery to customers• Maintain good relationship with customers for customer retention.

Handle calls, perform administrative duties, send mails.

Keep record of in-flow of materials, schedule programmes for each day.